This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The front pillar cover has blown off my 2016 Explorer 3 times in the 4 years I-??ve owned the vehicle. Two of the 3 times this occurred, I was traveling in heavy traffic on a limited access highway causing a hazard for the other drivers. I don-??t know where the piece landed or if it hit other vehicles. I have complained about the flawed design to Ford, calling their Customer Service number and the tech told me he didn-??t see any other complaints related to this from other Ford Explorer owners. What will it take for Ford to fix this design flaw to prevent repeat occurrences" Or at least acknowledge it in their database" The only risk to me is the distraction caused by the sudden noise which drew my attention from the road while I triaged the cause. I hope no motorcycle or convertibles were hit by the debris. I wouldn-??t replace the trim but now the windshield is probably impacted. The windshield gasket is exposed and flapped in the wind for the entire trip home after this last time. It was like riding in a helicopter without ear protection.
The recall has been put out and the dealership is claiming that the fix of gluing the roof rack covers back on is not sufficient and that a new fix needs to be made. The fix is not available to me and I cannot use the vehicle for work with an open recall. I understand that recalls happen, but the fix should be available immediately upon publishing them.
The contact owns a 2016 Ford Explorer. The contact stated that the roof rack rail clips failed. The clips constantly detached from the rails when driving or when the vehicle was at a car wash. The roof rail clips were replaced twice per the warranty, but the repairs did not correct the failure. The vehicle was taken twice to montrose Ford of fairlawn (3960 medina road, fairlawn, Ohio 44333, (330) 666-0711) for repairs, but the failure recurred and the roof rack rail clips continued to detach when driving. The manufacturer was contacted and provided case number: Cas25022197K8H8N2. The vehicle was not repaired. The failure mileage was 15,000.
A D V E R T I S E M E N T S
- Kingwood, TX, USA