This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. While driving, the contact noticed an abnormal odor inside the vehicle resembling carbon monoxide while the recirculation air conditioner was activated. The passenger (the contact's wife) noticed the odor. The contact saw the failure on the news and called the dealer (L&S Toyota, 248 auto plaza dr, beckley, wv, 25801; 304-252-8548; ext 231) where the dealer advised the contact that they were trying to schedule an appointment. The contact faxed over six pages of information for the dealer to try and remedy the carbon monoxide failure. The vehicle year and model was included in investigation NHTSA number: EA17002 (structure, engine). The manufacturer was not contacted. The failure mileage was approximately 20,000.
The trim between the driver side door and the windshield flew off of the the car. I estimate that my speed was 65 mph. There are 51,000 miles on the car. Not only does this cost about $300 every time it happens, it is an extreme safety hazard to other drivers or pedestrians near the road. It virtually becomes spear when it becomes detached. I pass other Explorer often that are missing the same piece of trim and have seen numerous complaints online.
The contact owns a 2016 Ford Explorer. While driving at any speed, the contact smelled exhaust fumes without warning. The vehicle was taken to the sharpe motor dealer where it was diagnosed that the bumper needed to be replaced. The fume odor remained. The vehicle was taken back to the dealer, but the technician was unable to diagnose the source of the fumes. The manufacturer was not made aware of the failure. The failure was not remedied. The failure mileage was 16,000.
While driving on a highway at approximately 55 mph I heard a noise and caught a glimpse of a object flying by the passenger side window of my vehicle. Upon stopping to investigate the sudden occurrence I discovered that the piece of plastic trim on the front windshield passenger side had broken off. I retrieved it from the shoulder of the road and upon examination it appears that the molded clip holders broke away from their anchors. Fortunately there was no vehicle behind me or to my right. Had there been a vehicle in close proximity this could have caused a serious accident. I know that this incident startled me. Having researched this type of incident I learned that other people have experienced the same problem with the 2016 Ford Explorer. Ford Motor Company should investigate this issue before a tragedy occurs.
The contact owns a 2016 Ford Explorer. While traveling 25 mph, the tailgate inadvertently opened without warning. The vehicle was taken to a dealer where the issue could not be duplicated. The contact stated that the failure had not recurred while driving, but while the vehicle was parked. The contact closed the tailgate, but it would re-open. While the tailgate was open, it closed unexpectedly and injured the contact's head. Medical attention was not required. The contact stated that he was aware of the sensor for the tailgate. Also, when the vehicle was started, the driver's seat moved forward and injured the contact's right knee. Medical attention was required. The dealer was unable to diagnose the cause of the failure, but the vehicle module was reprogrammed. The contact also stated that the vehicle had several electrical issues because the instrument panel display would not operate or operated incorrectly. The manufacturer was made aware of the failures. The failure mileage was approximately 500.
I already submitted one complaint today about the cabin filling with exhaust fumes while accelerating but then I was reading other issues people were having and wanted to ensure you were aware of mine as well. I had to have the cooling fans replaced because they would come to a screeching halt when you would shut the motor off. I had to have the inside of the power lift gate repainted where the motor and shock are located because the paint was cracking. The center caps on the wheels are falling in so those are going to be replaced. It is now rusting on the back of my car by the rear tail light. The hood vibrates really bad when going over 65 mph. I haven't taken it in for that yet because I can't get it to do it all of the time. It has to be windy for it to happen to me. The front door black trim pieces on the outside started to bubble so those had to be replaced. The only safety concern is the hood vibrating. The rest are just fyi's as they seem to be common problems. I bought this car brand new in November 2015 and it has had problems since the 1st month.
We took our 2016 Explorer limited back to the shop for the second time after smelling exhaust in the cabin again while in operation. During the first visit the dealer began discussing the Ford repair bulletin that came out 30 days or so ago that was to fix the exhaust leak. However, after a couple of hours later we received a call that the bulletin he referenced was specifically for 2011 thru 2015". we were told that per the bulletin the exhaust system from the engine manifold to the tail pipe gets replaced, a fresh air vent near the rear of the vehicle gets "re-routed" and the bumper comes off to gain access to some metal seams needed to be filled. Our service representative stated his hands were tied and could not do anything more than take it in a check it out. They called a found the exhaust outlets were recessed too far into the bumper and reset them to the original position. We picked it up Monday and then driving it Tuesday this week a horrible smell came tor the cabin and took my breath away. Black smoke was coming out of the exhaust pipe. We took it back to the dealer yesterday.
When driving at highway speeds the A-pillar windshield moulding/applique flies off. Not only is it unacceptable for body/trim panels to fly off a vehicle during normal driving, but this poses a safety risk, as it creates flying debris for vehicles traveling behind the affected vehicle.
I have to major complaints with the Ford Explorer 2016. The truck was purchased brand new. The first occurred when I was on my way to work about 7:30am. I was driving about 60 miles per on hour on a city street and all of a sudden a wrench symbol shows and the car will not accelerate anymore. I had never seen this symbol before so I wasn't sure what was going on and could not find it in the manual. Before this I only could go about 5 miles per hour max speed. When I googled the wrench many others had the same issue. I am sure Ford is aware of this and should had said something about this before we purchased it. I had to end up leaving the Explorer up at Ford for 2 and a half weeks. When I googled the issue it said these Explorer have a faulty throttle body that has to be replaced and my vehicle was no different. Me and my wife shouldn't have to make monthly payments on a brand new vehicle that has a known issue. Secondly, once we hit about 8,000 miles the hood makes a loud buzzing/humming sound once you hit about 60 miles per hour that does not stop!!! many other people with this vehicle have the same problem once I googled this! this is absolutely ridiculous. This vehicle should be recalled and not sold! our entire trip this vehicle made the sound nonstop. A person should not have to hear this the entire time on a brand new vehicle that you make monthly payments on. Something should be done about this. Since Ford does not want to voluntarily issue a recall like they should, an involuntary recall should be issued. When I googled this, it is said that the sound comes from the thin part of the hood in the center that is between two thicker pieces that causes it to vibrate. Horrible design and should have been tested better.
Hi I need help we are having issue with our 2016 Ford Explorer Sport we only have it for 3 months 2K mileage, we noticed the hood vibrate at 65mph or over on freeway, I brought it to my nearest Ford dealer, "Ford serramonte" on 05/16/16 the service manager name henry said they are aware of it but couldn't do anything & they are waiting for Ford to find the solution to fix it, but they didn't even check the hood. I contacted Ford customer care team on 05/18/16 & they open a case, case number: Cas-9514452-P1Y5C2 tara melvin costumer care manger handling the case. We are prostrated because it's brand new car & already has a lot of problems, it was distractive driving the vehicle so I'm scared specially I'm always with my 1yr & 4yrs old son, they just told me to wait & it's been more than a month now & still haven't fix the problem. We bought this SUV thinking it's a reliable & safety car for our family but there's to much issues, -battery died, I called the roadside assistance, the dealer said it might be the back up camera that consuming the power from the battery when the vehicle is not running, now the camera is backorder according to the dealer. We're scared it will happen again if we're on a trip. -low fuel economy, I'm only getting 12.6 avg mpg. Epa combined 18mpg, 16 city & 22 highway I been doing a research regarding about the hood vibration problem & finding this problem is been going around since 2013 & there's a lot of vehicle owner that have the same problem, my wife brother in-law has the same problem vibrating hood 2016 Ford Explorer limited. I attached some of the link regarding the same issue. Link forum: www.explorerforum.com/forums/index.php"threads/my-Explorer-hood-vibrates-and-humming-noises.385592/ www.explorerforum.com/forums/index.php"threads/engine-noise-hood-vibrates.444789/#post-3532126 thanks!
Window trim came flying off while driving on the highway. At 300 miles on the vehicle this was very scary. Not knowing what was taking place trying to get to the shoulder cars behind had to deal with the flying piece of trim that flew off of our car highway no turnpick in rush hour traffic.
The automatic liftgate functioned on its own without any operator input. This has happened 3 times within approximately one month of ownership. Also one instance of liftgate closing on head. Ford claims they are aware of similar complaints and is working on a fix."?" if the operator were not aware this occurred and a child or pet were in the 3rd row, this could have serious consequences. Please see attached repair order with Ford's response. All instances so far were vehicle in park with operator near the rear end or behind of the vehicle.
A D V E R T I S E M E N T S
- Beckley, WV, USA