This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 17V767000 (seats); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called rivertown Ford at (706) 653-7420 (located at 1680 whittlesey rd, columbus, ga 31904) and was informed that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 17V767000 (seats) however when the dealer (russ milne Ford, 24777 hall rd, macomb, mi 48042, (586) 948-7700) was contacted and informed the contact that the recall repair may take 1.5 day to complete but the dealer refused to provide a loaner vehicle. The contact was also informed that the parts were not available for the recall repair. The contact was uncertain as to when the remedy parts may be supplied to the dealer. The manufacturer was contacted to determine if a loaner may be provided and when the parts may be supplied to the dealer. The contact had not experienced a failure yet. Parts distribution disconnect.
Incident #1 7/11/2017 Ford motor cas #12918168 service to repair the navigation unit parked @ my home on front slope drive hours later I started vehicle side mirrors on both sides began opening & closing uncontrollably my driver seat began moving unstoppably forward tried the seat control panel on the driver door & tried ignition off & on completely pinned my knees against the dash upper body against the steering wheel at some point the back of the seat fall backwards enough to allow me to crawl out dealership made numerous attempts to rectify but a mystery how seat reverted to factory settings returned w/ no repairs made disabled door control so that it would be safe to drive until a resolution with Ford Motor Could be made on 7/13 discovered the seat was not in fact disabled on 7/14/2017 dealership came out to my home did adjustments to seat & declared it safe to drive. Incident #2 8/26/2017 Ford motor cas#13006930 I parked my vehicle on my granddaughter's back slanted/sloped driveway. Turned ignition off & my car car jumped backwards (likened to a manuel transmission jumping out of gear). After getting out of my car & before my hand touched the door handle to the driverside back door my great grandson started screaming for me I opened the door to find him smashed between the back of driver seat & child seat. Dealership came & inspected the situation. My inibulizer medical bag found tightly wedged on the floor board prevented the seat from moving an additional 2-4" GM took my vehicle to the dealership leaving me with a vehicle to use until this issue is resolved. On 8/30/2017 Ford motor regional service manager contacted me & deemed my vehicle as "operating as designed" said no errors were discovered upon inspection. Stated no further action to be done by Ford motor.
The contact owns a 2016 Ford Explorer. While traveling 25 mph, the tailgate inadvertently opened without warning. The vehicle was taken to a dealer where the issue could not be duplicated. The contact stated that the failure had not recurred while driving, but while the vehicle was parked. The contact closed the tailgate, but it would re-open. While the tailgate was open, it closed unexpectedly and injured the contact's head. Medical attention was not required. The contact stated that he was aware of the sensor for the tailgate. Also, when the vehicle was started, the driver's seat moved forward and injured the contact's right knee. Medical attention was required. The dealer was unable to diagnose the cause of the failure, but the vehicle module was reprogrammed. The contact also stated that the vehicle had several electrical issues because the instrument panel display would not operate or operated incorrectly. The manufacturer was made aware of the failures. The failure mileage was approximately 500.
A sharp metal piece protrudes from the third row seat on the left hand side making it unsafe to sit in third row. Dealer calls it a spring retainer. Dealer states it pops out due to having items in trunk while folding or raising the third row seat. This has happened three times. Vehicle was stationary.
- Chicago, IL, USA
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The contact owns a 2016 Ford Explorer. While the vehicle was parked, the contact's mother accidentally pushed the seat button and it caused the seat to collapse, snap down, and flip to the other side. The contact's mother became caught in the seat and sustained bruises. The contact's young child also became caught in the seat and had to be pulled out. The dealer was and manufacturer were not notified of the failure. The VIN was unknown. The approximate failure mileage was 18.
My wife wt. Is approx 155lbs the drive seat has been fraying since the first month we picked up the car on Oct 22. 2015 and has been getting worst nothing has torn it. Just the fabric has been fraying, we would like a knew seat ?
Had my Ford Explorer 6-mo's and was driving with family approx 45-mph in traffic on a main street when the gas padel just stop working had to try to get to side of road, very dangerous !!. car was at Ford dealer getting fixed from 3/14- 3/25, it needed a new throttle body air intake, (at4Z*9E926 ) and motor asy.
Purchased a new 2016 Ford Explorer XLT in August 2015. When vehicle was ready for pick up we noticed that the driver side middle row seat material was pulled away from the foam cushion. The selling dealer said they would put a warranty claim into Ford to get the seat fixed. We received a call from dealer a few weeks later and said Ford would fix the seat and take the vehicle to a dealer closer to our area to have it fixed under warranty. We took the vehicle to the dealer and the warranty person there would not even come out and look at it since we did not buy it there. I called the Ford cs line and made a complaint. They called the dealer and asked them to look at the seat. We took the vehicle back to them and they took pictures and sent to Ford for warranty approval. We received a call from cs and they said the pictures did not show any damage and no repairs would be made. I asked the cs person if I could send my pictures of the seat and they said ok. I sent pictures of the seat damage and Ford went back and forth with me and even got a warranty rep involved. The bottom line is that the seat cushion is pulled away from the foam and it is damaged, Ford did get back with me and said it is not damaged and they will not cover under warranty. My advice to anyone thinking about buying a Ford product especially an Explorer is not to. Apparently quality control is not one of their main points. The vehicle only has 3550 miles on it and already the radio has quit working and the front end makes a clunking noise when I take off. Wonder if that will be covered under warranty. Very disappointed!
While I was sitting in the driver's seat of my rental (the vehicle running and in park), I pressed #2 of the numbered buttons, next to the lock controls, and the seat started moving by itself. The seat moved up and forward, while the steering wheel moved down. My legs started to get compressed by the steering wheel, while at the same time my knees were being forced into the plastic pieces under the steering column. My body was being forced against the steering wheel. I tried to stop the seat from moving by using my body to create a force but the seat would not stop. When the seat finally stopped, my legs were in pain and I could barely breathe from the steering wheel being against my chest. I panicked and didn't know what to do. My husband had to open the drivers side door and use the controls to get me free. I was afraid for my life, I could've been severely injured. If my husband were the one to press the button while he was sitting in the drivers seat, he would have broken bones. My rental provider never showed us the features of the vehicle, nor were there any written warning labels in clear sight on the inside of the vehicle. My husband informed me after the incident that the numbered buttons on the door are a memory function for the seat. It is now a strong fear of mine that if I were driving this vehicle, and I accidentally pressed this button (thinking I pressed the lock control),that I would be in a car accident. The design of this memory function is flawed and needs to be corrected immediately before someone gets severely injured or killed. I am also fearful that the rental company will rent this vehicle to someone else, because a larger person than myself, will undoubtedly be injured or killed. Whether this is a factory preset or a function that had been programmed by a previous renter or the rental company, I am unaware, but it needs to be addressed.
A D V E R T I S E M E N T S
- Hamilton, GA, USA