This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (Suspension) and 24V031000 (Structure) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect (19V435000) and VIN tool confirms parts not available (24V031000).
The contact owns a 2015 Ford Explorer. The contact stated that the recall repair of NHTSA Campaign Number: 21V537000 (Suspension) was previously completed on the vehicle. The contact stated he noticed that the tires were shredding after the recall repair. The contact stated that the tires were replaced four times due to the failure. The vehicle was taken to the dealer, where the contact was informed that the tires could be shredded due to the recall remedy. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 93,696.
The contact owns a 2015 Ford Explorer. The contact stated that while his stepdaughter was driving 5 MPH and making a turn, the wheels locked up and the suspension bracket fractured. The front passenger-??s side axle assembly drooped to the ground. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who repaired the front end. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.
This vehicle was recalled twice--2019 and 2022. Each time the rear toe links were replaced. I purchased after the 2022 recall from a Chevy Dealer not knowing of the recalls. In fall of 2023 a left rear wheel came loose causing us to lose control, scary but not life threatening. An independent center replaced the left rear toe link as the part was broken. On [XXX] while on [XXX] expressway the car again went out of control--this time is was scary-the vehicle was out of control going side to side at least 4 times and at one point the vehicle behind us said it was on two wheels. I had the car towed 3 hours back to the repair center and I then started to research recalls and concerns with the Explorer. I found recall information stating this was a problem and that cross axis ball joints and toe links were to be checked and replaced as needed. At the repair shop it was again the toe link that broke. The shop contacted a Ford dealer and got new reinforced toe links and a cross axis ball joint. He feels the vehicle should be okay but I am not sure I want to drive it, nor do I want to sell or trade it in as the next person could be in danger. I have saved the ball joint and the shop would willingly support what happened and what they repaired. I have contacted Ford Motor Company 5 times and basically told there is not a current recall and they are not responsible for repairs. The case number I have with Ford customer relations is [XXX]. Lastly the recall in 2019 21S32 expressed concerns about cars sold in northern U.S. or Canada because salt use can cause the ball joint to corrode and seize resulting in a fracture of the rear toe link. In talking to two Ford dealers in my area neither shared any information or concern about this recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2015 Ford Explorer. The contact stated that while driving at slow speeds and making a left turn, there was an abnormal knocking sound coming from the vehicle. The contact stated that while having a routine alignment at an independent mechanic, the contact was informed that there was an issue with the alignment. The contact was informed that the passenger-??s side rear ball joint connected to the chassis was not aligned. The contact was informed that the bolt was embedded in the chassis. The contact stated that the nut had been overtightened. There was a crack detected. The vehicle was taken to the local dealer, where the vehicle was repaired under NHTSA Campaign Number: 21V537000 (Suspension). The manufacturer was contacted and informed the contact that there was no warranty coverage for the repair. No assistance was provided. The failure mileage was approximately 23,000.
- Woodside, NY, USA
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The contact owns a 2015 Ford Explorer. The contact stated that the vehicle was repaired under NHTSA Campaign Numbers: 20V675000 (Suspension) and 21V537000 (Suspension) however, after the repairs, the vehicle started experiencing suspension and alignment failures. The contact stated while driving at various speeds, the vehicle seemed misaligned and was pulling to the right and to the left. Additionally, the contact stated that the vehicle shuddered significantly while depressing the brake pedal. The contact also stated that the vehicle was hesitant while depressing the accelerator pedal. The contact stated that while on a road trip, the floorboard of the vehicle was hot, which caused her to pull to the side of the road until the vehicle had cooled down. The vehicle was taken to the dealer several times. The dealer replaced the front brake calipers, rotors and pads, the rear brake rotors, the rack and pinion, the sway bar link, and bushings, the four tires, and performed an alignment several times; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to a second dealer for assistance. The second dealer, Ray Pearman Lincoln (2501 Bob Wallace Ave SW, Huntsville, AL 35805) determined that the recall repairs needed to be performed a second time, and a new set of knuckles needed to be installed. The manufacturer was informed of the second dealer's assessment and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 89,000.
The contact owns a 2015 Ford Explorer. The contact stated while driving 40 MPH, the rear lateral arms failed to adjust as needed. The contact stated that over time the failure caused the tires wear abnormally. No warning light was illuminated. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) and the vehicle was repaired. The contact stated that while driving at an undisclosed speed, the vehicle suddenly became extremely difficult to maneuver. The vehicle was taken to an independent mechanic to be inspected. The mechanic determined that the rear suspension had a negative toe angle. The vehicle was repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 83,000.
I have a recall on rear suspension I have called to have the repairs done several times I was given response of they didn't have the parts needed and would take several weeks. Rear suspension is very unsafe and now the engine cooling component is causing issues with over heating and not giving any warning lights on dash and am afraid found cause fire or some unsafe issue
The contact owns a 2015 Ford Explorer. The contact stated that he previously received a recall notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the parts to do the recall repair were not yet available. The local dealer was contacted. They stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at approximately 60 MPH, the contact heard a squealing sound when the rear driver-??s side wheel started to wobble. As a result, the vehicle steered to the left then swerved and crashed into a guardrail. No injuries were sustained. No medical attention was required. No police report was filed. The contact stated that he was able to drive the vehicle at approximately 5 MPH to the nearest dealer where it was diagnosed that the toe link had fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact opened a case however, the case was dismissed and no further assistance was provided. The failure mileage was approximately 127,644. UPDATE 06/05/2023: Consumer contacted NHTSA to inquire whether a federal agency had precedence over sate statutes. Consumer was told that NHTSA doesn't offer legal advice, but may be interested in the file information. Notes to flash drive content and flash drive included.
The toe-link on the rear-passenger side wheel broke and caused the vehicle to fish-tail uncontrollably before going into the ditch and rolling. My wife was driving with our two sons, 3 & 1 at the time, luckily no one was physically injured apart from some minor bumps and bruises. After the fact, we found out there was a recall on this specific part and it was repaired but, again, there was a recall on the replacement part. We were never notified, we have friends with the same vehicle that were never notified and are still trying to get the part repaired. Since this part failed and subsequently our vehicle totaled we were forced to buy an older, higher mileage vehicle at an inflated cost. Does Ford bear any responsibility to make this right or does it not matter until there are fatalities?
The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 70 mph in the rain when the vehicle began to fish tale. The contact had to use excessive force in order to control the vehicle until they were unable to safely pull over. The hazards had to be used due to them needing to reduce speed to approximately 40 mph. The contact had taken the vehicle to a certified mechanic who aligned the wheels. The contact was informed that due to the repair for recall NHTSA Campaign Number: 21V537000 (Suspension) that they received there was no adjuster to correctly align the front and rear wheels. The manufacturer was made aware of the failure and referred them to the dealer. The approximate failure mileage was 94,000.
The contact owns a 2015 Ford Explorer. The contact stated that she noticed that the front passenger-??s side door panel had started to detach. The vehicle was taken to the dealer where it was diagnosed that the trim panel needed to be repaired. Additionally, the contact stated that she heard noise in the rear driver's and passenger side wheels. The vehicle was taken to the dealer where the contact was informed that the rear wheel knuckle was previously replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 98,000.
I took my explorer on June 7, 2022 and had toe link replaced due to recall. We were heading on vacation in it on June 11 and almost wrecked. We took to a garage and we-??re told the wrong toe link was put on it because there are no adjustments on it to line it up. On a wet road and when you hit a bump the back end of the explorer wants to slide around. We ruined our tires driving it. It ate the tires on the outside almost down to the wires. The wheels are tiled wrong. It can not be lined up due to toe link being to short and no adjustments on them. It is very dangerous to drive now. We called [XXX] in Morehead Kentucky where they were replaced. They said if it is the parts you sent they couldn-??t do anything. Something needs to be done because it deadly to drive right now. My husband is taking off work to take it to Tim Shorts tomorrow to let them look at it. We need the proper toe links put on it and we need a new set of tires due to the damage these have caused. These toe links put myself, my husband and our son-??s life in danger. My husband told them if they would have lined it up as they should have they would have known they were the wrong toe links. If I have to I will get a lawyer but I hope I do not have to. We just want the proper toe links and a new set of tires. I will need something to drive while waiting for the repairs. Thank you Sincerely [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 FORD Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension) and 21V537000 (Suspension) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 19V435000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
October 30, 2020, Ford issued a recall, 20S62, NHTSA recall 20V675. I have had the recommended inspection completed. However, as of March 7, 2022 (17 months later) Ford says the replacement parts are not available and they don't know when they will be available.
A D V E R T I S E M E N T S
- Whiting, NJ, USA