This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Explorer. The contact stated that while accelerating from a parking lot and starting to make a turn, the contact heard a loud grinding sound coming from the steering wheel while completing the turn. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion gear failure. The contact was informed that the rack and gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to call the NHSTA Hotline for assistance. The failure mileage was approximately 78,000.
The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 55 MPH, the power steering failed to operate while the power steering system and advance track warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000. The VIN was not included.
The contact owns a 2015 Ford Explorer. The contact stated that while his son-in-law was driving, the power steering assists error message was displayed however, the vehicle was still drivable. The contact stated that the turn signal failed to stay in place while signaling left or right turn. The turn signal switch failed to operate. The contact stated that several days later while driving the steering wheel was difficult to maneuver. The vehicle was taken to the dealer a month later where the failure was diagnosed as the rack and pinion needed to be replaced. The vehicle was currently at the dealer for repairs. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 60,000.
The contact owns a 2015 Ford Explorer. While driving and attempting to turn, the steering wheel seized and then returned to its normal position. The vehicle was taken to crouse Ford (11 antrim blvd, taneytown, md 21787, (877) 782-7280) where it was diagnosed that the rack and pinion needed to be replaced. The manufacturer was not notified. The vehicle was repaired. The failure mileage was 90,000.
- Littlestown, PA, USA
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- Fleming Island, FL, USA