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Ford Recall 21S32: Rear Suspension Toe Link Fracture
2015 Ford Explorer
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Suspension — Rear
- Summary
- Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
- Actions
- Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
- Documents (10)
- Recall Acknowledgement
- Miscellaneous Document - Chronology of Defect / Noncompliance Determination
- Defect Notice 573 Report
- Miscellaneous Document - Chronology of Defect / Noncompliance Determination
- Manufacturer Notices(to Dealers,etc) - Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Advance Notice Safety Recall 21S32 Certain 2013-2017 Model Year Explorer Vehicles Rear Toe Link Replacement
- Manufacturer Notices(to Dealers,etc) - Advance Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Advance Notice Safety Recall 21S32 Supplement #1 Certain 2013-2017 Model Year Explorer Vehicles Rear Toe Link Replacement
- Interim Owner Notification Letter(Part 577)
- Miscellaneous Document - Chronology of Defect / Noncompliance Determination
- Manufacturer Notices(to Dealers,etc) - Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S32 Certain 2013-2017 Model Year Explorer Vehicles Rear Toe Link Replacement
- ISSUED Owner Notification Letter(Part 577)
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