This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Explorer. The contact stated that while driving 20 MPH, the contact noticed a gasoline odor coming from the exhaust. The vehicle was taken to an independent mechanic but was not diagnosed. The mechanic stated that it was a known failure associated with the vehicle. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance since the vehicle was not under warranty. The failure mileage was approximately 78,000.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, a carbon monoxide odor was detected coming from the cabin air vents, which caused the contact and his passenger to have headaches. The vehicle had previously been serviced by the dealer for the recurring failure. The dealer had diagnosed the vehicle with an unknown failure, and an unknown part was replaced; however, the failure recurred. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnostic testing. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 86,000.
The contact owns a 2015 Ford Explorer. The contact stated that there were exhaust fumes inside the vehicle. There were no warning indicators illuminated. The vehicle was taken to arnie's Ford (119 E 3rd St, wayne, ne 68787, (800) 467-3780) where it was diagnosed that the vehicle needed to be resealed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 70,000. The VIN was not available. 119 E 3rd St, wayne, ne 68787 (800) 467-3780
The contact owns a 2015 Ford Explorer. While driving home with the air conditioning activated, the re-circulation button was pressed and the contact became drowsy and sleepy. The contact stated that there was an exhaust odor in the vehicle. The contact became nauseated and vomited inside the vehicle. The contact was concerned that her child was also affected by the exhaust fumes. The contact stated that her child would cry while riding in the vehicle. The vehicle was taken to broadway automotive (located at 1010 S military ave, green bay, wi 54304, (920) 499-3131) where it was diagnosed that the grommets in the rear compartment of the vehicle (where the exhaust pipe was located) were fractured and caused the carbon monoxide odor inside the vehicle. The contact was informed that the vehicle needed to be kept for an additional day due to the parts being ordered to have the repair completed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 114,000.
The contact owns a 2015 Ford Explorer. The contact stated that there was an internal failure concerning an odorless carbon monoxide leakage. The vehicle was not included in NHTSA action number: EA17002 (structure, engine and engine cooling). The dealer (automax Ford, 3301 E central Texas expy, killeen, tx 76543, (254) 699-2629) was informed that the contact had a carbon monoxide tester that detected a high level of carbon monoxide. The dealer used their own testing device for carbon monoxide and also detected a high level. The dealer indicated that the manufacturer had no remedy or recall to provide a permanent solution unless it was for the police intercept vehicles. The dealer stated that replacing the body plugs in the rear would provide a remedy, but the failure continued. The contact's wife experienced nausea, headaches, and was unable to stand for a long period of time. The contact's wife underwent medical treatments, which caused a loss of employment due to health issues generated from the failure with the vehicle. The contact was waiting for a buy back offer. The VIN and failure mileage were not available.
- Kileen, TX, USA
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2015 Ford Explorer. Consumer writes in regards to ongoing exhaust issues. The consumer stated there were exhaust fumes entering the vehicle. The manufacturer was notified and did not offer any assistance.
The contact owns a 2015 Ford Explorer. The contact noticed a odor coming from the exhaust, which made her nauseous. The vehicle was taken to vista Ford Lincoln woodland hills (21501 ventura blvd, woodland hills, ca 91364), but could not be diagnosed since the contact became ill. It was unknown if medical attention was required. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 43,000.
The contact owns a 2015 Ford Explorer. The contact stated that carbon monoxide entered the vehicle while the vehicle was idling and being driven. The failure occurred within less than a year of owning the vehicle. The contact was nauseous, light headed, and became ill. A passenger suffered memory loss and two strokes within months of being in the vehicle. The vehicle was taken to a dealer (gary yeomans Ford Lincoln, 1420 N tomoka farms rd, daytona beach, fl 32124, (386) 310-2342). The dealer stated that several repairs were completed, but there was no carbon monoxide testing. The VIN was not included in NHTSA action number: EA17002 (structure, engine and engine cooling). The manufacturer was notified of the failure to determine if they could provide a solution. The approximate failure mileage was 25,499.
The contact owns a 2015 Ford Explorer. While driving various speeds, a carbon monoxide odor entered from the air vent. The vehicle was taken to mccombs Ford West (7111 nw loop 410, san antonio, tx 78238), but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 49,398. The VIN was not provided.
The contact owns a 2015 Ford Explorer. While driving approximately 25 mph, the contact noticed a strong odor of exhaust fumes every time the accelerator pedal was depressed. The odor was only prevalent when the acceleration pedal was depressed. The issue lasted approximately two years. The vehicle was taken to autonation Ford in ft lauderdale, Florida five times for diagnostic testing and repairs. The dealer also replaced air filters, but the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 33,710.
The contact owns a 2015 Ford Explorer. While driving approximately 50 mph, the odor of exhaust fumes was perceived inside the vehicle without warning. The vehicle was taken to the dealer (cross roads Ford, 88 dale jarrett blvd, indian trail, nc 877-660-7530) and the contact was informed that the failure was not a known issue. The failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.
The contact drove a 2015 Ford Explorer (corporate vehicle). While driving various speeds with the air conditioner activated, a strong odor of sulfur was noticed inside the vehicle, which gave the contact a headache. The contact was concerned for her safety and took the vehicle to South bay Ford (located at 5100 w rosecrans ave, hawthorne, ca 90250). The dealer diagnosed that the exhaust was leaking and, since the air conditioner was on, it created a vacuum inside the vehicle. The technician stated that unless she drove with the windows down, the exhaust odor would circulate through the air vents inside the vehicle. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 32,167.
The contact owned a 2015 Ford Explorer. While operating the vehicle, the driver fainted from carbon monoxide entering the vehicle. As a result, the driver crashed into two vehicles before stopping on the side of the road. The driver sustained back pains, which required medical attention. The insurance company towed the vehicle and deemed it destroyed. A police report was not filed. The vehicle was not diagnosed by a repair facility or a dealer. The dealer (capital Ford, 4900 capital blvd, raleigh, nc 27616) and manufacturer were notified. The contact was waiting to determine if the manufacturer would be able to investigate the cause of the failure. The vehicle was not included in NHTSA action number: EA17002 (structure, engine and engine cooling) and NHTSA action number: PE16008 (engine and engine cooling, structure). The approximate failure mileage was 30,000.
The contact owns a 2015 Ford Explorer. While the accelerator pedal was depressed, there was an abnormal exhaust odor. The vehicle was taken to a local dealer (auto nation Ford in arlington located at 14001-20 arlington, tx 76017) where it was diagnosed that the exhaust needed to be resealed. The vehicle was repaired, but the failure recurred. Additionally, the vehicle was taken to the dealer again where it was diagnosed that the exhaust system needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure and opened case number: 12812883-X5B97. The failure mileage was 20,000.
The contact owns a 2015 Ford Explorer. While driving various speeds, the contact felt dizzy, nausea, weak, and had a headache. The contact went to the doctor, the doctor sent the contact to the hospital for testing, which revealed that the contact had carbon monoxide poisoning. The vehicle was taken to the dealer (crossroads Ford of wake forest located at 10101 capital blvd, wake forest, nc 27587; (855) 314-6310), but was not diagnosed or repaired. The dealer provided a loaner vehicle. The manufacturer was contacted at 800-392-3673 and provided case number: Cas12888712. The approximate failure mileage was 19,000. The VIN was not available. Updated 10/04/2017 updated 12/13/2017
The contact owns a 2015 Ford Explorer. While driving 70 mph, an exhaust odor entered into the cabin of the vehicle. The higher the speed of the vehicle, the more the odor intensified. In addition, the odor smelled like burning oil, similar to oil being burned on the exhaust manifold. Boggus Ford of harlingen, Texas was made aware of the odor and stated that the vehicle was out of the 36,000 mile warranty. The dealer also stated that the extended warranty would not cover the cost of the repair and that the tail pipes and rear fenders were the affected parts. The manufacturer was made aware of the issue and transferred the contact to NHTSA after stating that the failure was being investigated. The failure mileage was 52,000. Updated 10/25/17 updated 10/26/2017
The contact owns a 2015 Ford Explorer. While driving various speeds, exhaust fumes entered into the cabin of the vehicle. Gus johnson Ford of spokane valley, Washington was made aware of the failure and reassembled the body of the vehicle, replaced the gaskets, and sealed the exhaust openings during the initial repair. Upon the second repair, the entire exhaust system was replaced and the muffler exhaust system was redirected, but the failure recurred. The manufacturer was made aware of the failures on May 25, 2017 and agreed to repurchase or replace the vehicle. The failure mileage was 130. Updated 08/30/17
The contact owns a 2015 Ford Explorer. While driving 70 mph, a strong exhaust odor spread throughout the vehicle without warning. The vehicle was taken to the local dealer (port lavaca Ford located at 1801 highway 35 South, port lavaca, tx 77979; (888) 813-2728) who stated that the vehicle was out of warranty and could not be repaired for free. The vehicle was not diagnosed or repaired. The manufacturer was contacted at 800-392-3673. The manufacturer also stated that the vehicle was out of warranty and the VIN was not included in a recall. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
The contact owns a 2015 Ford Explorer. While driving various speeds, the exhaust fumes entered into the cabin of the vehicle when the accelerator pedal was depressed. The vehicle was taken to mike castrucci Ford of alexandria, Kentucky, but was not diagnosed or repaired. The manufacturer was made aware of the failure and transferred the call to NHTSA. The failure mileage was 24,400.
The contact owns a 2015 Ford Explorer. While driving various speeds, exhaust odors and fumes emitted inside the vehicle. The vehicle was taken to the dealer on three separate occasions and the air conditioner inlet and mufflers were replaced. In addition, the contact stated that the HVAC module was reprogrammed and the underbody of the vehicle was re-coated, but the failure continued. The manufacturer was notified of the failures. The failure mileage was 40,994.
A D V E R T I S E M E N T S
- Fleming Island, FL, USA