This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ford Explorer police was stationary on us highway 59 North. The police officer in the driver seat lost consciousness for approximately one hour and 30 minutes. Another officer checked on the unconscious officer and found him to be not alert and un responsive, therefore he summoned ems and removed the unconscious officer from the Explorer. Ems was able to gain consciousness of the officer but he was disoriented, unaware of where he was and who he was. Officer was placed on oxygen and transported to local emergency room where his arterial blood was taken. Arterial blood was found to have approximately 20% concentration of carbon monoxide. Arterial blood was taken approximately one hour after being removed from the Explorer and 40 minutes of being administered oxygen by ems.
With the A/C on and you accelerate and the let off a smell of exhaust fumes over take the passenger area of the vehicle. With the windows down the smell is not as bad but still very noticeable.
This is my 2nd updated complaint on carbon monoxide entering our vehicle. After Ford denying that carbon monoxide is not entering the civilian Ford Explorer, we purchased a pyle (pcmm05) low level carbon monoxide detector. It registers carbon monoxide levels starting at O ppm. We put the detector in our vehicle, started it and did not move the vehicle and the detector immediately jumped to 5. after that we drove the vehicle in city traffic and the detector then jumped back and forth from 10 to 14 ppm. After that we got on the interstate and drove 70 to 75 and the detector ranged from 23ppm to 64ppm in only a 30 minute period. We spent a total of only 2 hours in our SUV doing this testing. After that we returned home and were sick with headaches, nausea, vomitting, chest pains, and just feeling sick for 6 days. We are currently not driving the vehicle because of all of these issues that we have proven with our own carbon monoxide detector. So if Ford thinks there is nothing wrong with our vehicle, please buy it back and put your family in. Ford you should be ashamed of what you are doing to hard working people that are having to pay and drive these rolling gas chambers. You need to be held accountable and I know we are not the only ones that feel this way. Do any of your Ford executives drive explores with the same problems" you should have to drive them and experience all of the sickness! do you not have any regard for your customers" quit lying and denying thetruth! and stay off the tv giving false statements about carbon monoxide not being in civilian Ford Explorer! we all know that is not true! hopefully Ford will do the right thing with all of this and be responsible for their inferior product. Quit wasting time and do it. Someone do something, we are paying for something we can't even use or be safe in.
When driving, there's an odor that sometimes get really strong. You can really smell it when the ac is on recirculate. It so bad at times, I have to roll down the windows. My wife has been getting head aches from riding in the car as well. We have 3 children, this is getting to be a serious concern to us L, as it could be harming our children. It happens all the time at any speed.
- Clarksville, TN, USA
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Suffering from an exhaust smell that enters the vehicle whenever it is under hard acceleration or under load, such as driving up a hill. Multiple attempts have been made to find the cause of the issue by the dealership it was purchased from with no resolution. Enters the cabin worse with the rear air turned on, even after the fixes were done to seal the car by the dealer. Noticeable when exiting the vehicle, the smell is all around the outside for a few seconds after stopping.
In June 2016, I took my Ford explore to gurley leep Kia Ford in South bend Indiana due to a rotten egg smell in the cabin area. They replace the exhaust system and sealed the rear telling me that exhaust was leaking into the cabinet area and that was the exclamation for the rotten egg smell. At that point I had only had my vehicle less than seven months. On August 2, 2017 we took my Ford Explorer back to gurley leep Kia Ford and South bend Indiana with the same complaints as well as the main driver myself experiencing nausea headaches trouble concentration vomiting and blurred vision. I have been attending college and working full-time with his required increased driving in myself being in the vehicle which would explain the intermittent headaches and nausea as well as the flareup of symptoms after being in my vehicle for approximately 4 1/2 hours. Diagnostic testing was done and it was confirmed that again exhaust was leaking into the cabin area the repairs were the same replace the exhaust and reseal the back, however this time they stated that Ford would not cover the cost of these repairs as it is no longer under Ford warranty and we were advised the cost of repairs would be near $3000. There are two tsb's out on this issue I feel that should've been covered by Ford at this point they should replace my vehicle it is been proven twice and documented that carbon monoxide/exhaust is leaking into the cabin area. I do have an extended warranty called route 66 they will not cover this as well. We also were advised that Ford Explorer are known for having a front strut mount issue both of mine we were advised were bad and it would cost approximately $500 to have a place to my knowledge there are no tsb's but the dealer seemed pretty aware of this and not surprised.
You can smell the exhaust inside the cabin while driving. It is noticeable when you have to hit the gas to speed up to go around a vehicle or getting onto the interstate. After hearing on the news about the police having the same issue, I wanted to make sure that my complaint has been noted. I will be purchasing a CO2 detector and placing it inside my vehicle where my 3 year old and 7 month old sit. There safety is top priority and hope a recall is coming soon. I noticed the smell when I purchased the vehicle new in March of 2015
The cabin fills with a strong exhaust fume odor each time you perform a moderate to hard acceleration. This has occurred continuously since purchase in 2015. The dealer was informed and has taken no action.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at 75 mph, the contact felt as if he were to faint and felt as if he was hyperventilating. The contact mentioned that his symptoms were due to carbon monoxide. The contact had to pull over. The failure occurred about three times. The contact did not seek medical attention. The vehicle was not taken to a dealer or independent mechanic. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000. The VIN was unavailable.
Carbon monoxide coming into the vehicle called the dealer they dont want to investigate the problem called the dealer about recall they said there is nothing on recall
Exhaust fumes fill cabin under hard acceleration. It has happened many times over the past few years, we purchased car new in ~ May 2015. Typically we can limit by accelerating slower than desired, which can be unsafe when entering the highway. After hard acceleration has ended and you maintain steady speed the fumes no longer seem to enter the cabin. Fumes can be very strong and rolling down windows is the only way to clear. It seems to mostly happen with rear air conditioning in turned on, but not sure. I put todays date below, but this happens often. I have read online and spoken to dealers in the past and no fix seems to be available so we have done are best to avoid with slow acceleration, but we can not be certain that no fumes are entering car. Both my wife and I seem to get more head aches than in the past and this could be the cause.
After completing a left turn on a warm sunny dry clear day on a flat road surface I had accelerated normally up to about 30 miles an hour (speed limit 45) and all of the sudden completely lost power. For a second I thought the car had stalled so I put it in neutral and tried to restart but it was in fact still running. It would not rev at all. I put the truck back into gear and turned on my four-way flashers. Pressing the gas did absolutely nothing, the engine was running rough and I was able to go about 5 miles an hour for about 500 feet at which point I pulled into a parking lot and started swearing at my 2015 Explorer with under 23K miles which could have killed me if it had lost power 30 seconds sooner while I was turning left. This is very clearly a health and safety defect and this vehicle should be recalled asap. Obviously I cannot allow my wife and child to drive in this vehicle. I've been driving for over 25 years and have never had anything like this happen.
Since purchased brand new in 2015, we noticed when accelerating that there was an exhaust smell inside the cab with the windows closed. We also noticed on long trips we would get headaches and feel sleepy/weak. Called the dealer and complained about exhaust odor, and was told it would be 600-700 dollars to reseal the cab and do some other repairs. I feel this is not fair and this is a defect the vehicle had since new.
I purchased the 2015 Ford Explorer used from a local dealership around July, 2016. My family noticed an odor (of exhaust fumes) in the cabin of the vehicle. It happened every time I accelerated quickly. More specifically, I was at a complete stop and then took off quickly to get onto a highway. I took the vehicle to the dealership from which I purchased it. They tested it and confirmed my complaint. They contacted the engineers at Ford to see how to fix the problem. I was told that my car was going to be a guinea pig. They replaced a seal and did something that required them to remove the rear end of the vehicle. The dealership did not charge me for the service. They also provided me with another vehicle to drive. When I got my vehicle back, I could still smell the odor. Again, I noticed it when I accelerated quickly. This time, I could smell it about 1 minute after the quick acceleration. During the acceleration, my air conditioning defaulted to an "off" position temporarily. I was concerned, so I brought the vehicle back to the same dealership. My car has been at the dealership for over a week this time. I have not gotten it back yet. They told me that they ordered a new exhaust system. I asked specifically if it was different from the previous one. They told me it was different. Again, they are not going to charge me for the repairs. I don't think the dealership should have to pay for the repairs either though. I think Ford should cover all repairs for this exhaust problem. To make matters worse, the Explorer they put me in while mine was in the shop had the same exhaust odor in the cabin. I reported it to the dealership, and they provided me a flex to drive. How can Ford expect their sales team to sell these vehicles knowing that there could be poisonous gasses going into their cabin?
The contact owns a 2015 Ford Explorer. While driving various speeds, the contact applied the accelerator pedal with force and smelled an exhaust odor. The vehicle was taken to the dealer (bill utter Ford located at 4901 S interstate 35 E, denton, tx 76210; (940) 321-7400) where it was diagnosed and repaired. The repair specifics were not available. The failure recurred several other times. The manufacturer was contacted at 800-392-3673 and stated that there was no issue. The failure mileage was 24,000.
The exhaust of the fumes coming into the cabin occurs during full throttle applications, especially when merging onto highways or climbing steep inclines and since the start of the problem has been causing members of my family health problems such as asthma. We have filed a complaint with Ford at least 3 times for which they held the vehicle 3-4 days for inspection, but found no discrepancy, we wonder why they can't smell it as it happens when it is being driven on the freeway and during instances mentioned above.
A D V E R T I S E M E N T S
- Corrigan, TX, USA