This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2015 Ford Explorer limited started having problems 2 days after pulling out of the dealer. They have not stopped. Unfortunately, I waited too long for a lemon law claim. Most important problem: The smell of exhaust in my cabin under heavy acceleration, since day 1. it has been in 10 times since August 2015. The exhaust has been taken apart multiple times 1."trans roll restrictor rubber hanging against exhaust pipe" was found. Replaced roll restrictor. Did something with tsb. 2. returned for same smell: Reprogram HVAC module, replaced left rear air extractor, applied seem sealer to areas in tsb. Replaced grille and valve assembly. 3. two months later, same thing - replaced grille and valve asy, reprogrammed HVAC module, replaced air extractor 4. one month later: Installed muffler asy; rvc code for tsb 1; replaced wheel lip molding, valve asy, dual rate air extractor still have the smell, but am always told they don't smell it. I had two people get sick and vomit in my truck because of the fumes in stop and go traffic. Additional problems: 1. rear running lights did not work - twice at dealer to get repaired 2. air bag light on constantly - wire assembly - tsb 16 was spliced 3. AWD off & ABS lights constantly on - cost me $582 for them to take everything apart and check "pin fit" at all terminals. At which point the codes went away. 4. driver-side outside door handle just broke off when I went to open the door - $149 5. when vehicle is put in park I get an error message vehicle not in park. I need a shift module, $395 plus tax and fees 6. multiple other small problems. Vents not staying open, plastic covers coming off everywhere, speaker replaced twice my Explorer has been in the shop more times than I can count and Ford does not give loaner cars. I've been without a car for days at a time.
I purchased a new 2015 Ford Explorer. Within a couple of months I noticed a smell in the car when accelerating or going up hills. I took it into the dealership and they confirmed there was a carbon monoxide leak and repaired it. The repair was not effective as the leak was still there. I took it in for a second repair from the released tbs but it still emits the cm in the cabin when the vehicle exceeds 3K rmps or the ac is on full blast.
Occasional exhaust/sulfur smell inside vehicle cabin during highway acceleration or under heavy load such as towing trailer.. first noticed in 05/2017 and continues to the present day. Initial complaint to dealer who indicated it was normal 'new' engine smell that would disappear over time and later conversations indicated 'unable to duplicate', plus I found later that apparently there was no documentation in the vehicle service records regarding any complaints.
The contact owns a 2015 Ford Explorer. The contact stated that carbon monoxide entered the vehicle while the vehicle was idling and being driven. The failure occurred within less than a year of owning the vehicle. The contact was nauseous, light headed, and became ill. A passenger suffered memory loss and two strokes within months of being in the vehicle. The vehicle was taken to a dealer (gary yeomans Ford Lincoln, 1420 N tomoka farms rd, daytona beach, fl 32124, (386) 310-2342). The dealer stated that several repairs were completed, but there was no carbon monoxide testing. The VIN was not included in NHTSA action number: EA17002 (structure, engine and engine cooling). The manufacturer was notified of the failure to determine if they could provide a solution. The approximate failure mileage was 25,499.
- Deland, FL, USA
Search CarComplaints.com for these popular complaint phrases...
Exhaust smell in cabin after wide open throttle (wot) period onto highway. Exhaust smell in cabin in general during vehicle operation with heavy throttle. This is even after having the aformentioned repairs per Ford with the liftgate and rear seals area. See attached picture. I believe some of the leak may be due to lack of exhaust manifold bolts
The contact owns a 2015 Ford Explorer. The contact stated that the vehicle emitted an exhaust odor when accelerating. The failure occurred without warning. Bartow Ford (2800 U.S. 98 N, bartow, fl) stated that it was a known failure with that model of vehicle, but there was no remedy. The manufacturer was not notified of the failure. The failure mileage was 40,600.
Ford Explorer police was stationary on us highway 59 North. The police officer in the driver seat lost consciousness for approximately one hour and 30 minutes. Another officer checked on the unconscious officer and found him to be not alert and un responsive, therefore he summoned ems and removed the unconscious officer from the Explorer. Ems was able to gain consciousness of the officer but he was disoriented, unaware of where he was and who he was. Officer was placed on oxygen and transported to local emergency room where his arterial blood was taken. Arterial blood was found to have approximately 20% concentration of carbon monoxide. Arterial blood was taken approximately one hour after being removed from the Explorer and 40 minutes of being administered oxygen by ems.
With the A/C on and you accelerate and the let off a smell of exhaust fumes over take the passenger area of the vehicle. With the windows down the smell is not as bad but still very noticeable.
This is my 2nd updated complaint on carbon monoxide entering our vehicle. After Ford denying that carbon monoxide is not entering the civilian Ford Explorer, we purchased a pyle (pcmm05) low level carbon monoxide detector. It registers carbon monoxide levels starting at O ppm. We put the detector in our vehicle, started it and did not move the vehicle and the detector immediately jumped to 5. after that we drove the vehicle in city traffic and the detector then jumped back and forth from 10 to 14 ppm. After that we got on the interstate and drove 70 to 75 and the detector ranged from 23ppm to 64ppm in only a 30 minute period. We spent a total of only 2 hours in our SUV doing this testing. After that we returned home and were sick with headaches, nausea, vomitting, chest pains, and just feeling sick for 6 days. We are currently not driving the vehicle because of all of these issues that we have proven with our own carbon monoxide detector. So if Ford thinks there is nothing wrong with our vehicle, please buy it back and put your family in. Ford you should be ashamed of what you are doing to hard working people that are having to pay and drive these rolling gas chambers. You need to be held accountable and I know we are not the only ones that feel this way. Do any of your Ford executives drive explores with the same problems" you should have to drive them and experience all of the sickness! do you not have any regard for your customers" quit lying and denying thetruth! and stay off the tv giving false statements about carbon monoxide not being in civilian Ford Explorer! we all know that is not true! hopefully Ford will do the right thing with all of this and be responsible for their inferior product. Quit wasting time and do it. Someone do something, we are paying for something we can't even use or be safe in.
When driving, there's an odor that sometimes get really strong. You can really smell it when the ac is on recirculate. It so bad at times, I have to roll down the windows. My wife has been getting head aches from riding in the car as well. We have 3 children, this is getting to be a serious concern to us L, as it could be harming our children. It happens all the time at any speed.
Suffering from an exhaust smell that enters the vehicle whenever it is under hard acceleration or under load, such as driving up a hill. Multiple attempts have been made to find the cause of the issue by the dealership it was purchased from with no resolution. Enters the cabin worse with the rear air turned on, even after the fixes were done to seal the car by the dealer. Noticeable when exiting the vehicle, the smell is all around the outside for a few seconds after stopping.
In June 2016, I took my Ford explore to gurley leep Kia Ford in South bend Indiana due to a rotten egg smell in the cabin area. They replace the exhaust system and sealed the rear telling me that exhaust was leaking into the cabinet area and that was the exclamation for the rotten egg smell. At that point I had only had my vehicle less than seven months. On August 2, 2017 we took my Ford Explorer back to gurley leep Kia Ford and South bend Indiana with the same complaints as well as the main driver myself experiencing nausea headaches trouble concentration vomiting and blurred vision. I have been attending college and working full-time with his required increased driving in myself being in the vehicle which would explain the intermittent headaches and nausea as well as the flareup of symptoms after being in my vehicle for approximately 4 1/2 hours. Diagnostic testing was done and it was confirmed that again exhaust was leaking into the cabin area the repairs were the same replace the exhaust and reseal the back, however this time they stated that Ford would not cover the cost of these repairs as it is no longer under Ford warranty and we were advised the cost of repairs would be near $3000. There are two tsb's out on this issue I feel that should've been covered by Ford at this point they should replace my vehicle it is been proven twice and documented that carbon monoxide/exhaust is leaking into the cabin area. I do have an extended warranty called route 66 they will not cover this as well. We also were advised that Ford Explorer are known for having a front strut mount issue both of mine we were advised were bad and it would cost approximately $500 to have a place to my knowledge there are no tsb's but the dealer seemed pretty aware of this and not surprised.
You can smell the exhaust inside the cabin while driving. It is noticeable when you have to hit the gas to speed up to go around a vehicle or getting onto the interstate. After hearing on the news about the police having the same issue, I wanted to make sure that my complaint has been noted. I will be purchasing a CO2 detector and placing it inside my vehicle where my 3 year old and 7 month old sit. There safety is top priority and hope a recall is coming soon. I noticed the smell when I purchased the vehicle new in March of 2015
The cabin fills with a strong exhaust fume odor each time you perform a moderate to hard acceleration. This has occurred continuously since purchase in 2015. The dealer was informed and has taken no action.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at 75 mph, the contact felt as if he were to faint and felt as if he was hyperventilating. The contact mentioned that his symptoms were due to carbon monoxide. The contact had to pull over. The failure occurred about three times. The contact did not seek medical attention. The vehicle was not taken to a dealer or independent mechanic. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000. The VIN was unavailable.
Carbon monoxide coming into the vehicle called the dealer they dont want to investigate the problem called the dealer about recall they said there is nothing on recall
Exhaust fumes fill cabin under hard acceleration. It has happened many times over the past few years, we purchased car new in ~ May 2015. Typically we can limit by accelerating slower than desired, which can be unsafe when entering the highway. After hard acceleration has ended and you maintain steady speed the fumes no longer seem to enter the cabin. Fumes can be very strong and rolling down windows is the only way to clear. It seems to mostly happen with rear air conditioning in turned on, but not sure. I put todays date below, but this happens often. I have read online and spoken to dealers in the past and no fix seems to be available so we have done are best to avoid with slow acceleration, but we can not be certain that no fumes are entering car. Both my wife and I seem to get more head aches than in the past and this could be the cause.
A D V E R T I S E M E N T S
- Woodbridge, VA, USA