This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving down the highway the Explorer has suddenly shut down on two occasions. The first time (July 2019) I was driving about 50 mph. I was able to cruise off into a median. The second time (Aug 5, 2019) I was coming off an on ramp onto a busy highway at about 60 mph. Once again the car suddenly powered off. I was lucky to be in the far right lane and was able to cruise off into a wide grassy area. The traffic I was merging into was at 70 mph. In both instances the wrench light came on. This is very dangerous as the car loses power and you have practically no control over the steering or brakes. If I had not been able to cruise off and/or had been in the center lane of a major highway I could have been rear ended by vehicles at high speeds. In both instances, once I was off the road I turned the car off, waited a few seconds, and restarted. The car started back up normally and then seemed to work ok. It's like the electrical or software system requires a 'reset'. this is a serious safety issue as it occurs with no warning and the driver cannot control the car and must come to a stop to turn off the engine and restart.
A little over a month ago the left rear toe link broke while driving. This caused the car to lose control and go into a sideways slide, breaking the wheel hub in the process. Smooth road going about 50 mph in good conditions. We got the car fixed and had to pay for the repairs since the car is no longer under factory warranty. After the Ford dealer in mchenry il had it for over a week, we got the car back, drove it for a few days and suddenly we had a cracked exhaust flex pipe. We had to pay several hundred more to get that repaired. Again, driven on smooth roads in the summer, nothing that would have caused this so suddenly. Got the car back again after several more days in the shop.. drove it for a couple more days and the left rear toe link broke.. again... dealer this time installed the "recall kit" on both sides. Luckily, this time it was at slow speeds coming into a parking lot. Had the car towed back to the dealer. Again.. we have had the car back for about 3 days now, and the left toe link has come loose.. again.. the car will be towed back to the dealer tomorrow because it is unsafe to drive. It was driven 3 times at low speeds around town since we got it back. My wife is now afraid to drive the car out of fear of it breaking again. This is a serious issue if the recall part doesn't work. When this part fails, this car has a severe loss of control and can very easily result in an accident. Ford needs to get to the bottom of this before someone gets killed.
I bought my new, 2015 Ford Explorer Sport, VIN [xxx] for $59,000 dollars at rich Ford auto dealership, service manager [xxx] 8601 lomas blvd ne, albuquerque, New Mexico. 87111 (505) 292-0000 rich Ford service manager [xxx], confirmed they have done this and all notices from Ford, tbs16-0165 became Ford recall program 17N03 and supplement #1 dated October 26/2017 expires December 31/2019 I filed complaints 08/20/2015 up until today with, rich Ford, Ford Motor Co, Ford Motor Co.com, about the carbon monoxide complaint, I have become; sleepy, sick, nauseous, vomiting, 08/20/2015 the rich Ford auto dealership salesman informed me that this was that new car smell, I filed complaints 08/28/2015 until today with, the rich Ford auto dealership salesman informed me again that this was that new car smell, mechanic performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, and I filed my complaint with the BBB albuquerque, New Mexico, they refereed me to BBB denver Colorado they refereed me to BBB auto line arlington va, they have said it is too late to file my BBB complaint [xxx] rich Ford auto dealership, 8601 lomas blvd ne, albuquerque, New Mexico. 87111 their mechanic has repeatedly performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, [xxx] was the service writer, she has been promoted to service manager, [xxx] has informed me that rich Ford auto dealership, is going to start charging me for service calls to check this carbon monoxide problem. On 08/20/2015 bought this vehicle, I have complained until now, even today 07/2019, this date, I purchased the 2015 Ford Explorer Sport, VIN [xxx] new for $59,000 dollars. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The exhaust smell is overwhelming when you have to accelerate over 3,500 rpms. This is sometimes necessary when on highways or when traveling up a hill at higher speeds. It is not safe to inhaling exhaust fumes within the cabin. I worry about the safety of my child in this vehicle due to this issue.
08/20/2015 I bought my new, 2015 Ford Explorer Sport, VIN [xxx] for $59,000 dollars at rich Ford auto dealership, 8601 lomas blvd ne, albuquerque, New Mexico. 87111 (505) 292-0000 I filed complaints 08/20/2015 up until today with, rich Ford, Ford Motor Co, Ford Motor Co.com, about the carbon monoxide complaint, I have become; sleepy, sick, nauseous, vomiting, 08/20/2015 the rich Ford auto dealership salesman informed me that this was that new car smell, I filed complaints 08/28/2015 until today with, the rich Ford auto dealership salesman informed me again that this was that new car smell, mechanic performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, and I filed my complaint with the BBB albuquerque, New Mexico, they refereed me to BBB denver Colorado they refereed me to BBB auto line arlington va, they have said it is too late to file my BBB complaint [xxx] with Ford Motor Co complaint, about carbon monoxide from the day I bought this vehicle until now, today, rich Ford auto dealership, 8601 lomas blvd ne, albuquerque, New Mexico. 87111 their mechanic has repeatedly performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, [xxx] was the service writer, she has been promoted to service manager, [xxx] has informed me that rich Ford auto dealership, is going to start charging me for service calls to check this carbon monoxide problem. On 08/20/2015 bought this vehicle, I have complained until now, even today 06/2019, this date, I purchased the 2015 Ford Explorer Sport, VIN [xxx] new for $59,000 dollars. Ford Motor Co vs lawyer 2015 Ford Explorer Sport, VIN [xxx] reference to Ford Motor Co, no 0:14-cv-61344-wpd 08/28/2015 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Albuquerque, NM, USA
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Vehicle has strong exhaust like burnt hair under harder acceleration. For instances, climbing a hill and needed to speed up. The smell stays with the vehicle as well. For at least a mile after the fact. I have had several vehicles and never have I had one smell like that under acceleration.
Carbon monoxide complaint, I have become; sleepy, sick, nauseous, vomiting, 08/20/2015 the rich Ford auto dealership salesman informed me that this was that new car smell, I filed complaints 08/28/2015 until today with, the rich Ford auto dealership salesman informed me again that this was that new car smell, mechanic performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, and I filed my complaint with the BBB albuquerque, New Mexico, they refereed me to BBB denver Colorado they refereed me to BBB auto line arlington va, they have said it is too late to file my BBB complaint [xxx] with Ford Motor Co complaint, about carbon monoxide from the day I bought this vehicle until now, today, their mechanic has repeatedly performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, [xxx] was the service writer, she has been promoted to service manager, [xxx] has informed me that rich Ford auto dealership, is going to start charging me for service calls to check this carbon monoxide problem. Ford vehicles involved in this event could be (bought back by the dealership) (if asked) I asked they said they would allow me to trade in the 2015 Ford Explorer Sport, VIN [xxx] for $2,000 of 1% of what I paid for it, it will be paid off in 09/2021. Tsb 16-0166 did not become or turn into program 17N03. They are different repairs for the same issue. The dealership must perform tsb 16-0166. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
On 6/6/19 vehicle lost engine throttle power when "wrench" light indicator appeared on dashboard while driving on interstate (at least 65mph). Wrench noted terrain management system error. Engine did not shut off. Vibrated very badly when coming to stop. Happened again on 6/12 on city street driving approx 35mph. Both times stopped vehicle, turned off, and restarted and operated normally. Ford dealerships cannot determine problem because there computer systems cannot see error code(s) in diagnostics.. additionally, Ford Motor Company will not respond until "error code" identified by Ford service dealership. Read online and youtube exact issues but not discussion on resolution(s). See url address for example of issue that occurred with our vehicle: Https://www.youtube.com/watch?V=asrdplp4_qe&T=1S. Very dangerous to lose power on highway and little control of vehicle. Believe this is a systemic issue with Ford Explorer
The side panel popped out in the front passenger side of the vehicle for no apparent reason. The Ford dealership I took it to was aware of it. The second issue we had at 66,000 miles was an error called 'terrain management fault'. both times this error occurred, we were moving. The first time it happened it fixed itself. The second time, we had to have it towed. This is so dangerous and someone is going to get hurt or killed. They had to replace the throttle body. Please get Ford to a dress these safety issues.
While driving recently my car would 'sputter' while at a light etc. Well today it completely dies while driving (about 20mpg). It eventually restarted and I was able to drive to my mechanic. The vehicle completely died while pulling into the drive of the mechanic who will take a look on Monday. Also, had problems with steering unit that Ford said needed to be replaced. Said that would cost us about $1100 for a new module. At that time the car had 40,000 miles on it. Currently has 72,000. My husband was going to by a F150 now seriously considering going with Toyota. He's heartbroken as we both thought the Explorer would be a reliable car.
Check engine light came on. Took the car to conrad's. scanned code and the result is engine timing chain needs to be replaced and possibly the engine. Have quotes from multiple service stations and each one said this engine has lots of problems.
When accelerating in my vehicle from a stopped position and when driving on the expressway, there is a carbon monoxide odor and I get light headed and have headaches afterward. This has continued after my vehicle was repaired by a Ford dealership due to the recall. This has happened several times before and after the repair.
Water pump started leaking at 54000 miles right out of warranty. Was told needed replacement or else engine would seize. Paid over $2,100 to get it replaced. Stupid design and hard labor to get to it. Car has vibration now ever since we had it repaired but thought it was normal leaving dealer. I don't know why this hasn't been recalled. Now, the parking aid went out. These cars are horrendous
2015 Ford Explorer limited approximately 80000 miles. While in motion loses engine all engine power and begins to shudder. The vehicle will not accelerate at all. After stopping the vehicle, shifting into park, shutting the engine off and restarting, the problem goes away as if it never happened. When this occurs the dashboard indicates 'service terrain system management' with the wrench icon. It has happened several times, all without warning and all while on the highway and having to maneuver a stalling vehicle out of traffic. Very dangerous!! have taken it to the dealership twice with no answers to why it happens. No codes show up in the system. Something needs to be done before a serious or fatal accident occurs.
Exhaust smell coming through cabin when idling and in motion. With ac/heat on and off. Most significantly when accelerating. It has caused me to have major headaches and nausea. It has went to the dealership to be 'fixed' but problem is still occurring.
When accelerating, smell fumes and onset of dizziness and blurred vision while driving. Immediately slowed down (almost to a stop) in mid traffic and opened windows, allowing fresh air to blow in. Dizziness went away after a minute or two. Happened twice...very scary experience. Carbon monoxide poisoning? never experience this before nor outside of vehicle. Already had exhaust problem fix by dealer...still having issues. This is getting dangerous.
This complain is for Ford Explorer Sport 2015 that I own and has 26,000miles. I bought this car brand new from the dealer and I've been having a problem with steering wheel. Every time when I get out from the parking or trying to park the car, I turn the steering wheel left and right and I get this squeezing noise. Beside this problem, the engine makes a whistle noise when is parked. I had this whistle noise 4months after I got the car from the dealer. I did send it to the dealer service for this whistle, they didn't find any issue, which it really upset me.I'm very disappointed with Ford service and brand itself, and the fact that I'm find in more complains about the steering wheel noise and not being recalled as a problem to be solved. I would never ever recommand to anyone to buy Ford. This is bad business!
After just 63,000 miles both turbos on my 2015 Ford Explorer Sport failed. One was confirmed as leaking oil which could result in an engine fire. Additionally, it was confirmed that the vehicle's timing cover was leaking, also at risk for engine fire. Vehicle has been immaculately maintained with all scheduled service and timely synthetic oil changes.
The contact owns a 2015 Ford Explorer. While driving unknown speeds in the rain, the contact heard an abnormal squealing noise coming from the serpentine belt. The vehicle stalled. There were no warning indicators illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 26,000.
A D V E R T I S E M E N T S
- Raleigh, NC, USA