2015 Ford Explore xlt 4 wheel drive. The problem is the door panel coming up of the door panel. Oh yeah, I being driving Ford since 1977 and also Lincoln and never had this problem my first Lincoln for 7 years - never had this problem. I have a 2006 Mercury Mountaineer. It's 14 years old, and all door panels are just like new. I would never thought this would happen to no FORDS NOWHERE.
Update from Aug 6, 2020: No, it has not been fixed.
$50k, top-of-the-line 2015 Explorer Sport. Good vehicle so far EXCEPT the front passenger door is misaligned (see pics). Worked with dealer and Ford's Customer Service ... bottom line: this is "normal" and there's no other offer or option to do anything about it from Ford.
After some quick internet research, I've discovered this is a problem, recognized by Ford at least via the forums I've visited, dating back to AT LEAST 2011. Since then, no recalls or service bulletins have been released so I wasn't aware of it prior to purchasing. I bought it at night so this misalignment was not noticeable then. After I looked at it during the daytime, I noticed the misalignment and proceeded to contact the dealer I bought the vehicle from ... the result is as you read in the above paragraph.
Ford washes their hands of this at this point. My only other options are to file a complain with BBB and/or seek legal counsel. Would definitely love to hear from others who've experienced the same, I know you're out there and it is true this misalignment is common. I can't see how a multi-billion dollar corporation like Ford can consider producing vehicles where three doors align just fine while one is misaligned being "normal" and continue to produce them daily with the same issue. Guess 75% (3 of 4) is good enough for them to charge a full premium price.
- kenstewart2005,
San Antonio, TX, US
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2015 Ford Explore xlt 4 wheel drive. The problem is the door panel coming up of the door panel. Oh yeah, I being driving Ford since 1977 and also Lincoln and never had this problem my first Lincoln for 7 years - never had this problem. I have a 2006 Mercury Mountaineer. It's 14 years old, and all door panels are just like new. I would never thought this would happen to no FORDS NOWHERE.
Update from Aug 6, 2020: No, it has not been fixed.
- wharden1, Chicago, IL, US