This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My husband and I were driving onto the highway, going less than 50 mph, when we heard a very loud explosion that rattled our heads and made our ears ring. There wasn't anything that hit us or that had fell on sunroof at all so we were both in shock as to what had happened. We both looked up to see that our front sun roof had exploded and in a quick panic we tried to shut the sunroof to keep the glass from falling on us but were not able to close it in enough time and glass fell all over us and flew into the back hitting our kids. We took the next exit to nearest gas station to stop and make sure no one was bleeding or cut. The explosion was so loud we were all shaken up. Luckily there was a nearby car wash to vacuum the debris off of everyone and calm down the scare that put us in panic. We didn't want glass flying off and hitting other vehicles around us. We took photos and investigated the vehicle for possible evidence as to why our sunroof exploded. To our findings there was no other possible answers other than our sunroof clearly just exploded out of nowhere. And we still had 2 hours to drive on highway to get home at night. I'm worried for the safety of my kids because we have a bigger sun roof behind this small one that is right above their seats and I'm sure it could explode next. I had to place my sons blanket above their heads to keep the glass that was still attached from crumbling and falling on them or in their eyes during the rest of the way home. The glass was crumbling like cookie crumbs and it was not safe for them in the back at all. This is a huge safety issue for all people in the vehicle, including surrounding vehicles and road safety that should not be ignored or taken lightly.
Was sitting in my new Ford Explorer 2014 sport, when heard a loud pop like a gun.. got out and walked around car to see if something hit me.. nothing! started to drive away at around 20mph.. started to hear road noise coming from sunroof.started to retract shade when noticed glass fragments falling, closed shade pulled over and took pictures.. contacted Ford.. and have been told something must have hit the sunroof" like what I said a meteor!!! they laughed and said I should contact my insurance co. But thats fraud I said?again they laughed.. come on Ford stand behind your craftsmanship or get another owner who will? very disappointed? so what to do now"
A D V E R T I S E M E N T S
- San Antonio, TX, USA