This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recently had to replace a failed power steering issue, and I am reading that many others are having the same issue. Ford has indicated that my vehicle is not currently under a recall, but obviously it is effecting more vehicles than just the ones they have recalled. My vehicle lost the ability to steer on the freeway, putting myself and my childrens' lives at risk. This is disgraceful that Ford will not recognize this issue for more than just the selected vehicles.
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension); however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect. Updated 08/05/16 updated 09/29/16.
The contact owns a 2014 Ford Explorer. The contact stated that there was a manufacturer recall on the suspension. There was no permanent repair solution yet and the part was not available for the suspension recall. The contact was not included in NHTSA campaign number: 16V245000 (suspension). The manufacturer was unable to provide a repair solution to refer the contact to the dealer for inspection and repair. The contact had not experienced a failure.
I am having a major concern over this recall given the fact that nothing can be done to resolve this issue until the third quarter of 2016. How can Ford allow 75K+ drivers to drive willingly knowing there may be a potential issue with their steering. This is even more so of a concern for me since my family and I are scheduled to travel North 16 hours tomorrow. Heaven forbid but who will be responsible for damages to my vehicle or my family because Ford was not proactively prepared to remedy this issue" who will reimburse me for a rental since I cannot rely on my vehicle I pay good money for and on time every month" this is my very first Ford vehicle I have had for 6 months and this is the 2nd steering issue ive encountered and am very disappointed and concerned. Just three weeks ago I had to have my steering rack replaced. This is just unacceptable!
The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 5 mph, the steering wheel became difficult to maneuver without warning. As the contact applied force to the steering wheel in order to steer the vehicle, the vehicle suddenly jerked to the side. As a result, the contact crashed into the rear end of another vehicle. The air bags failed to deploy. Upon inspection, the contact noticed that the lower control arm in the front of the vehicle had fractured. The contact sustained minor bruises and the rear passenger sustained minor neck bruises that required medical attention. A police report was not filed. The vehicle was towed to a dealer where it was diagnosed that the control arm needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 18,500.
- Snohomish, WA, USA
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On September 17, 2015 picked my daughter up from swim practice at 5:50 pm then we went to pick her friend up and went on 220 towards mill hall to drop them off at a football game, while on high way smelled an awful smell, thought it was car in front of me, we proceeded to mill hall exit where we got off and took them to central mountain middle school dropped them off to a football game and proceeded through parking lot which is 5 mph or less and at approximately 6:16 pm my car locked up skidded over to curb and hit that a couple times and then across the parking lot where it stopped half in middle of road. I waited 4 hours for a tow truck which as towed to Ford garage, next day state police looked at my car before anyone else and definitely a faulty lower control arm which snapped off.. on September 23, 2015 Ford garage called said Ford is not going to pay for my car or look at it and I need to call into my insurance company....updated 12/29/15 after inspecting the lower control arm, it appeared to be weak in the area of the break. There was damage to the vehicle as a result of the break, but no evidence to indicate any damage prior to the break.
My grandson went off the road at 70mph into some pine trees and completle severed the passagens wheel off and windshield completle destroyes roof damage and body damage and no air bags deployed. I talke to a customer who also had a 2014 Explorer that was involved in a collision and their air bags didn't deploy either.the damage to my vehicle was on the front and the side yet no airbage deployed. Something is wrong !!! its a miracle my grandson is alive I have pictures.
The contact owns a 2014 Ford Explorer. The contact stated that there was an abnormal noise coming from the front area of the vehicle near the bumper. The noise was present when the steering wheel was turned to the left or right. The dealer could not duplicate the failure initially. The contact took the vehicle to the dealer a second time and they replaced the half shaft thrust washer. On a third visit to the dealer, they provided a test drive, replaced the passenger side struts, and inspected the nuts and bolts; however, the noise continued. The vehicle was taken to the dealer's body shop. The technician moved the front bumper and replaced the front passenger side body apron panel along with new bolts, but the noise continued. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 39,000.
Vehicle was traveling approximately 30-35 mph down a road with no pot holes when the front right lower control arm broke in half. Vehicle lost control and pulled to the right bringing the vehicle into the street curb. Damage to the fender, tire, wheel, cv joint, and other associated parts reported. Ford denies warranty claim....05-27-15 updated 10/17/2017
To avoid hitting another vehicle that illegally came into the lane I was entering (they were driving on the shoulder), I had to take evasive action, which caused me to turn my vehicle into a curb. At the time, I was traveling 15 to maybe 20 mph. After hitting the curb, my vehicle came to a stop and upon inspection I discovered that the lower control arm had completely broken in half. My vehicle was towed to a local dealership, where they subsequently serviced the vehicle, which I picked up on March 15, 2014. However, within 100 miles of driving, multiple system errors occurred, and my steering went out. The dealership is now saying there was apparently an issue with the steering gear assembly, and that they will be able to further diagnose upon replacing that part. My concern is the safety of the vehicle and specifically that I do not think a control arm should snap in half at that speed, particularly in a SUV that has an upgraded suspension as part of the trim package.
A D V E R T I S E M E N T S
- Oakdale, CA, USA