This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1.Failed Electric Power Assist System 2.Safety risk wild backing up from parking slot at Lowel's 3.Problem confirm at Truck City Ford service department technician 4.Failed components inspected and confirmed at actual road test by Ford Service Technician 5.Warning lite message on dash at time of Failure Only, no advance warning notification Truck City Ford :512-312-0800 15301 South IH35 Buda, TX 78610
The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 40 MPH and making a right turn, the steering wheel seemed to seize. The contact stated that the steering wheel was difficult to turn. The contact stated no warning light was illuminated. The contact drove the vehicle to a dealer where it was diagnosed and determined that the rack and pinion and electric power steering assist needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 138,000.
My steering went out like the 2011,2012,2013, 2015, 2016 so why does the recall not cover 2014. Went out in May of 2022, and I have heard nothing since then and I reported this in June of 2022. Its been over a year so why haven't I heard anything. The electric racket pinon steering had to be replace and the scary thing is the warning light did not go off till I had no control of the steering.
- White Bear Tp, MN, USA
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When turning the wheel grinding noise and it jerks steering wheel at time was told it was probably the rack and pinion but have to wait to weeks to take it where I bought it from to look at and not until the end of Oct for Ford to look at it several people have this problem too what can I do why hasn't part be recalled
The rack and pinion steering gear is failing, it will loose power steering which makes it hard to steer. This part has been replaced five times in a year, they are defected coming from the factory. The dealer is aware of the problem. I have been in contact with Ford about this ongoing issue asking for the manufacturer information but no one knows who makes this part.
While driving my wife-??s vehicle it lost power steering and started hearing loud grinding noise coming from passenger side front. Was going at low speed so was able to get the vehicle off the road. Since losing power steering vehicle wants to pull to the right.
critical steering loss during normal driving conditions. Steering Rack & Pinion failed without code, appears to be mechanical failure (gear) breaking in the rack and pinion. Similar to the 2013 model year recall, my vehicle was produced in 2014 Feb. Looking at part number my rack and pinion was produced between 2012 and 2014. Possibly affected by the years when their was a recall for similar issue.
The contact owns a 2014 Ford Explorer. The contact stated that the vehicle was taken to the local dealer for a recall repair and the vehicle was driven to the residence. The contact stated that the next morning when the vehicle was started, several unknown warning lights were illuminated. The contact stated that while driving at an undisclosed speed, the steering column became inoperable. The contact stated that he was able to safely drive the vehicle to the dealer, where it was diagnosed with steering gear failure however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.
The power steering is going out in my vehicle to the point it is now a safety concern and I cannot drive the vehicle. The models made before and after mine are listed as recalled for the same issue, but my vehicle is not.
I purchased the vehicle in 2017. The car has 175k miles on it now. A few months ago, the vehicle began making a shuddering noise when turning. Recently, the steering became very hard and heavy. When moving the steering wheel, I began to hear a muffled noise as if something was grinding. The next day, the steering became progressively worse and even harder to turn along with the noise becoming louder. The vehicle was towed to a local shop where the issue was identified as the steering rack and pinion failure as well as the front lower control arms being broken. The shop mentioned that the parts are only available at Ford and the estimate would be more than $4,000 to repair. I was advised that other customers have come in for the same issues recently and to call Ford to see if there were any campaigns (recalls) for this vehicle and issue. I called Ford and they mentioned there were no existing or open recalls for the steering rack and pinion. The call agent mentioned that due to the vehicle no longer under Ford's warranty, all expenses would be the responsibility of the owner.
My wife and I purchased a 2014 for dd Explorer roughly 2 years ago with roughly 70,000 miles on it. After driving it and hitting 80,000 miles my wife called and said she was turning on a major road and all of the sudden lost power steering. Indicator lights came on afterwards revealing that the rack and pinion was faulty. My wife and children were in the vehicle and this was rush hour for them. This could have been more serious than it was but thank god there was no incident. Ford has recalls on certain explorers with the same issue bur for some reason feels this is safe. It most certainly is not and we can not afford $3500 dollars for a new rack. The car is barely worth that. This is a poor design by ford and it should be covered by ford.
Driving on a straight flat road (I95 in North Carolina) the steering locked up and the "advance track" and "traction control" warning lights illuminated as well as "loss of steering control" warning (also noticed that the blinker switch stopped working). Very difficult to move the steering wheel. Got to the side of the road and called for a tow. The Ford dealer (Liberty Ford, Fayetteville, NC) said the rack and pinion failed and needs to be replaced. It seems this has happened to many other people. Not sure why there is not a recall.
Steering has become hard to turn the wheel. I know there is a recall for steering on the 2013 Ford Explorer but there seems to be the same problem with the power assist steering on the 2014 Ford Explorers. Im afraid this will progress to failure.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at 10 MPH, the steering wheel seized and made an abnormal grinding sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the steering rack needed to be replaced. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 98,000.
The power steering stopped working while driving. My safety was put at risk because I couldn-??t control where my car was going. I was unable to pull into a safe spot. It stopped working while traveling at a high rate of speed without any warning
I was driving at about 55 mph coming back from Conway N.H. (which is a very curvy road) when I had messages come up stating "power steering assist has failed, service traction control, traction off, and engine on". After this the steering wheel became very hard to steer and I had to keep jerking it to try and slow down. I pulled over and waited about 10 minutes then restarted the vehicle but the messages remained on and the power steering was not working at all still. Attempted a restart 3 separate times and the power steering messages were still there. Losing your power steering while driving is extremely dangerous for people in the car and all others on the road. A recall for this issue was issued for 2011-2013 and 2015-2016 model years for Ford Explorer. This is obviously the same issue for the 2014 model that must also be recalled to keep all drivers safe.
The power steering intermittently stops working and the steering wheel gets stiff while driving. I see that there is a recall for the Explorers 2011-2013, but mine is a 2014 and is now having this same issue.
A D V E R T I S E M E N T S
- Kyle, TX, USA