This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The electrical system periodically goes out, the dash lights blink off and on, alrms go off with messages that state there is a failure of terrain, management, ABS system and power steering, then the power steering goes out immediately, dash is black. This is very dangerous, it seems to be a known issue with Ford when researching the issue. Someone can wreck and die with this electrical failure
The contact owns a 2014 Ford Explorer. While driving 25 mph, the steering seized when making a turn. The vehicle was able to be driven home and was later taken to norris Ford (901 merritt blvd, baltimore, md 21222, (410) 285-0200). The dealer stated that there were no recalls for the vehicle. The vehicle was repaired but the parts replaced were unknown. The manufacturer was called and stated that there was noting they could do since there were no recalls on the vehicle. The manufacturer advised the contact to call NHTSA and file a complaint. The failure mileage was 62,500.
At 61946 the electronic power steering failed. While the wife was driving she noticed a distinctive noise when she turned and it pulled suddenly to the left. Fortunately there was no accident. Upon a internet I found that from 2008-2013 Ford Explorer had had recalls dealing with the electronic power steering. After reading previous year complaints, I can say they still have issues with the electronic power steering. Ford needs to keep the recalls going.
While I was driving it home I felt on the highway I felt the steering wanting to bind, when I turned it felt at an intersection like it was stuck and could not get it to turn. I came home and stopped the vehicle, when I turned it off and started again the steering was locked. The display showed steering problems place in park. Also track control was displayed.
Steering became heavy and stiff without warning. Traction control and stability controls failed to work causing trouble lights to come on. Turn signals will not stay activated. Steering fault indicator also illuminated. Vehicle was being driven at normal speeds on a leveled city road.
- Vineland, NJ, USA
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My wife drove our Explorer to ft. Wayne in.(aprrox.20 mi.) to go shopping. When she got back into the vehicle to leave parking lot she was unable to steer it. She said that the vehicle was making noises when she would turn the steering wheel. Message came up as traction control failure and to pull of the road immediately. I had to drive over in another vehicle to bring the vehicle home. It took every effort I had to control the vehicle home to the local Ford dealer. The Ford dealership replaced the steering gear assembly for a total cost of 1603.06$. the vehicle only has 61K miles
2014 Ford Explorer Sport. On August 12 after driving @ 1 hour, I briefly turned the vehicle off. Restarted the car within 5 minutes to back into my garage and received a "steering assist fault" warning and the steering wheel seized. Turned the vehicle off again, let it cool a while, then was able to back it into the garage. The failure mileage was 46,022. This was the 2nd time the steering failed with the first instance on Aug 2, 2018. The vehicle was taken to marin Ford Aug 28 (6995 redwood blvd, novato, ca 94945 (415-914-1118) where it was determined the electronic power steering (epas) unit needs to be replaced with @ cost of $2500. The marin Ford service advisor, roger, indicated he contacted Ford and was told this would be covered under warranty or by any recall. Upon researching this issue, it appears it is not uncommon, certainly for older model Explorer and other Ford vehicles with epas steering. It seems there may be a known heating problem affecting the epas thermal connectors that Ford has taking some efforts to mitigate, but not correct (heat shielding, air channeling, etc). See links for other info. Https://www.youtube.com/watch?V=szhmxwcp9fo
Ford Explorer looses power steering. 2014 Ford Explorer looses power steering while driving. Several codes are generated. These codes match the codes and problems with the 2011-2013 Ford steering modules. I had it happen while driving on the highway with sagnificant loss of steering control. I contacted Ford and they said there is nothing they can do. Iv attached a picture of the diagnostics screen from Ford.
The contact owns a 2014 Ford Explorer. While driving 40 mph, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to leo kaytes Ford (145 NY-94, warwick, NY 10990, (845) 986-1131) where it was awaiting diagnostic testing and repairs. The manufacturer was made aware of the failure and did not assist. The failure mileage was 40,627.
The contact owns a 2014 Ford Explorer. While driving 70 mph, the power steering malfunctioned without warning. The vehicle was taken to the dealer (ruxer Ford Lincoln, Inc., 123 place rd, jasper, in 47546, (812) 482-1200) where it was diagnosed that the power steering gear failed. The repair was completed. The manufacturer was notified and advised the contact to file a complaint with NHTSA. The failure mileage was 100,000.
Steering gear and tie rod issue. Tie rods have failed and steering gear is going out. Dealer recommends complete replacement. Diagnosis is that steering will lock up will driving once steering gear completely fails.
The first time, the vehicle was in the garage and as I was backing out, the traction control and power steering assist failure warnings came. I turned off the car and everything seemed to reboot. The next time I was just pulling out of a parking lot, but this time, the car took numerous attempts to finally reboot. Then I was on a highway and was barely able to make it to the breakdown lane to stop and try to regain power steering. That was very dangerous! shortly thereafter, I turned on the car in the garage, and the light came on and never went out along with the power steering. My question is; why is this exact problem a recall for 2011 2012 2013 Explorer but not 2014? my acquaintance also has an Explorer and is experiencing the same issue. Clearly Ford is aware of this dangerous malfunction.
While driving at 70 mph the left wheel felt like it was going left and the right felt like it was going right while holding wheel straight. Very difficult to control. Then steering assist fault message and traction control light came on.
The contact owns a 2014 Ford Explorer. While driving 55 mph, the steering wheel failed to move. The following day, the vehicle failed to start and the oil pressure, starting system failure, traction control, and engine coolant warning indicators illuminated. The contact called a local dealer (expressway Ford, 3800 highway 62 w, mt vernon, in 47620, (812) 838-4366) and was informed that the vehicle was not covered under a warranty or recall. The manufacturer was notified and informed the contact to have the vehicle towed to the local dealer. Additionally, the contact was referred to NHTSA. The failure mileage was 120,336.
2014 Explorer Sport - issue started as small click/pop when turning wheel left or right at low speed around 48K miles. Issue has escalated at 51K miles to steering locking up mid-turn, in-motion still at low speed for 3-5 seconds until it releases on its own.
Steering assist fault message came up when my wife started driving off to pick up our kid from school and steering was excessively difficult for her to safely manage. Vehicle currently has 92,350 miles.
While driving the traction control turned off, which caused the electronic steering to turn off. The car jerked to the left side (almost hitting a box truck). I had to pull the steering wheel with all my strength to get the car to steer correctly. Took the car to dealership and was told the electronic steering gear needed to be replaced.
Stopped for fuel on 5/13/18. When I restarted the vehicle I received a warning stating service power steering assist failure. No longer have power steering, traction control, or turn signals. Bringing it to the dealership today. Vehicle was manufactured 10/2013.
The electronic steering gear abruptly failed. Pulling out of my driveway. Steering stopped and received light warning. ' steering loss stop safely' lost all function of steering and traction. Dealership says $2234 to repair. This was a recall on the 2013 vehicles and older. I could have easily been on highway the day before with my kids. It would have caused severe accident, to lose steering at 65 mph.
A D V E R T I S E M E N T S
- Taylorsville, KY, USA