This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We purchased a 2014 Ford Explorer Police utility from the Raleigh Surplus in the summer of 2021. We also had another vehicle, ? so rarely drove this Explorer until last summer 2022 when we had to sell one vehicle, ? therefore putting us driving the Explorer only. I had a failed surgery and was no longer able to drive, ? so that was another reason the Explorer didn't get driven much the first year. Since last summer my husband has been very sick and in and out of doctors and pulmonary specialist. We have tried to figure out what happened all of a sudden.? After talking with his pulmonary specialist and her doing numerous blood work, ? we came to the conclusion it must be the Ford Explorer causing him sickness.? He has been put on nighttime oxygen and has lost a great deal of weight, and become very sick with shortness of breath and now with neurological issues. His recent blood work revealed carbon monoxide levels of 11.8 %. After a recent weekend admission to the hospital, ? the pulmonary doctor orders were to get rid of this Explorer.? We need a vehicle to drive, ? because this is our only way of transportation.? I called corporate and got a case number of CAS-41523358 and was told to call a Ford dealership and get the vehicle there asap. I called Alex at 919-366-8000 Leith Ford, the closest dealership and he said I need to get in touch with wford@ford.com. I did 2 weeks ago and he is ignoring me. I also get nausea and dizziness and headaches in the vehicle. My daughter drove it one night and became sick as well. Most of all my husband is still very sick from this vehicle. He almost fell asleep at the wheel! Luckily I was there to alert him! He Never ever falls asleep at the wheel!
My vehicle gradually started getting louder and at the same time we started to notice exhaust fume smell in the vehicle. I had taken it to the dealership and and a different mechanic for a confirmation. They both explained the exhaust is coming apart at the seam. Not due to rust. Just the exhaust on both sides are doing the same thing. Since the first visit with them, I had taken it back again when we noticed it even more and it just keeps getting worse. It'll eventually come off and continue to allow fumes in the car until replaced. I called Ford and they said they did have a customer satisfaction program to replace it, but it was only for police cars and it expired anyway. I explained this is a huge concern for the fact we inhale the fumes in the car and that it can just come apart at any moment, driving. No help at all from Ford.
The contact owns a 2014 Ford Explorer. When the accelerator pedal was depressed, the odor of exhaust fumes was present inside the vehicle. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was 71,000.
The contact owns a 2014 Ford Explorer. The contact stated that the vehicle emitted an abnormal odor without warning. The vehicle was taken to ray schultens Ford (2400 w 6th St, the dalles, or) where it was diagnosed that the failure was due to cracks in the headlamp assemblies. The dealer stated that the vehicle needed adhesive added to the opening of the headlamp assemblies. The vehicle was repaired. The contact's husband sustained high hemoglobin levels and required medical attention. One year prior to the failure, the contact's husband was hospitalized because his blood hemoglobin levels were high due to carbon monoxide poisoning. The failure mileage was approximately 60,000. The VIN was not provided.
The contact owns a 2014 Ford Explorer. The contact stated that the vehicle emitted an abnormal exhaust odor. The failure occurred without warning. Henrtrich Ford Lincoln (1427 bay rd, milford, de) was contacted, but the failure could not be replicated. The vehicle was taken to the dealer on two other occasions where a CO2 service campaign was performed and the cabin air filter was replaced. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
- Frederica, DE, USA
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The contact owns a 2014 Ford Explorer. The contact stated when the accelerator pedal was depressed, there was an abnormal exhaust odor in the vehicle. The vehicle was taken to bruce walters Ford located at 302 S mayo trail, pikeville, ky where it was diagnosed that the vehicle emitted exhaust fumes into the cabin. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.
The contact owns a 2014 Ford Explorer. While driving various speeds, there was an odor of exhaust fumes/carbon monoxide coming through the vents in the vehicle. The driver became drowsy while driving. Medical attention was required. The contact stated that the exhaust odor remained permanently in the vehicle. The vehicle was taken to all star Ford (3800 century way, pittsburg, ca 94565) where it was diagnosed that there was an exhaust leak in the cabin that needed to be repaired. The vehicle was not repaired. The vehicle was not under warranty. The contact called the manufacturer and was informed that they would get back with him within two business days. The approximate failure mileage was 16,000.
2014 Ford Explorer. Consumer writes in regards to exhaust fumes inside of vehicle while driving. The consumer stated the vehicle seemed to pull exhaust fumes inside the vehicle. Several attempts have been made to repair the vehicle at the owner's expense. The tail end of the exhaust apparatus was replaced in order to force gas down and away from the vehicle. This seemed to successfully repair the vehicle. The consumer would like to be advised on the progress of the investigation and if the vehicle is safe. Updated 06/19/2017
The contact owns a 2014 Ford Explorer. When the accelerator pedal was depressed, there was an abnormal exhaust odor in the vehicle. The vehicle was taken to the dealer (auto-nation Ford in del ray beach) on four occasions to be diagnosed. The contact was informed that there was a tsb warranty repair to remedy the vehicle. The vehicle was repaired; however, the failure recurred. The manufacturer was not notified of the issue. The approximate failure mileage was 9,999.
The contact owns a 2014 Ford Explorer. The contact stated that the exhaust system failed causing the fumes to penetrate through the vents while the defrost system or the heather was activated. The vehicle was taken to the dealer to have a diagnostic performed. The dealer advised that the exhaust system lining and valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 26,000.
The contact owns a 2014 Ford Explorer. While driving 70 mph, exhaust fumes entered into the cabin of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 42,000.
The contact owns a 2014 Ford Explorer. The contact stated that there was an abnormal exhaust odor in the cabin of the vehicle. The vehicle was not diagnosed or repaired. The contact was concerned that the vehicle was unsafe to drive the contact referenced NHTSA action number: PE16008 (engine and engine cooling, structure). The manufacturer was made aware of the issue. The approximate failure mileage was 37,000. Updated 05/02/17
The contact owns a 2014 Ford Explorer. When the engine was running, an exhaust odor was present inside the vehicle. The contact suggested that the vehicle may be included in NHTSA action number PE16008. The vehicle was taken to a dealer where it was diagnosed that there was an exhaust leak. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 27,000.
The contact owns a 2014 Ford Explorer. While driving various speeds or when the air conditioner was activated in recirculation mode, the contact noticed exhaust fumes in the vehicle. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was invalid. The failure mileage was 16,000.
Upon hard acceleration my 2014 Ford Explorer has exhaust fumes enter into the vehicle. I tested with both the ac on recirc and recirc off and it happens either way. I have already had the vehicle in the Ford shop with this problem and a tsb was performed with no improvements.
The contact owns a 2014 Ford Explorer. While driving 35 mph, the contact smelled an abnormal scent inside the vehicle from the exhaust. The engine rpms reached 3,500. The failure occurred on numerous occasions. The vehicle was taken to the dealer twice. During the first repair, the entire seal on the rear hatch door and drain was repaired. During the second repair, the vehicle was not diagnosed. The contact stated he now suffers from headaches contributed from fumes inhaled. The manufacturer was not notified. The approximate failure mileage was 450.
The contact owns a 2014 Ford Explorer. While driving 70 mph, exhaust fumes entered the cabin of the vehicle through the air conditioning vents. The exhaust fumes were the strongest at 60 mph or higher. The contact had to reduce the vehicle's speed and open all of the windows in order to release the fumes. The failure occurred constantly. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 600. Updated 10/03/14 updated 3/10/15
When driving my 2014 Ford Explorer at any speed and on any terrain, the exhaust fumes enter into the cabin of the vehicle. The odor is extreme, causes headaches, nausea, and tends to burn my eyes as well as my granddaughter, who is with me most of the time. Because there have not been enough people complain of this problem, and because Ford has not recognized that there is a problem, my dealer was not going to attempt to fix the problem. Finally they have agreed to spray the under part of the exhaust with a rubberized sealant that was used on the 2013 models for the same problem. If this does not work, which I have read was not successful on the 2013, I don't know what to do. The exhaust order is horrid and I fear the health implications that may arise.
A D V E R T I S E M E N T S
- Wendell, NC, USA