This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 2014 Ford Explorer. When driving home on November 4th the engine coolant light came on and there was white smoke coming from under the hood and the coolant was leaking under the vehicle. I had the vehicle towed to my local mechanic who said that the water pump needs to be replaced. He does not do this type of work so I'm unsure if there is additional damage since he stopped his inspection there. I have to have it towed to another place. I'm seeing this same issue with many vehicles with the same make/model and felt it should be reported. I did contact Ford and made a complaint.
The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the temperature gauge increased without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump failed and needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer for service. The vehicle was taken to the dealer where it was diagnosed that the water pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 155,000.
Driving my explorer and the water pump went bad. Got overheat warnings and now I find this happens to all of these engines. A class action suit has been filed. The cost to repair is nearly $4000 for an issue does knew about it? Not recalling and fixing these is negligent and dangerous.
The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 35 MPH and other speeds, the vehicle overheated. The contact stated no warning light was illuminated. The contact stated that when the vehicle was parked, the hood was extremely hot to the touch. There was also an odor of antifreeze and gasoline coming from under the hood. The contact had taken the vehicle to a dealer who diagnosed the vehicle and determined that the water pump needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 86,000.
The contact owns a 2014 Ford Explorer. The contact stated while driving 60 MPH, the vehicle lost motive power with the TPMS warning light illuminated. Additionally, the vehicle was leaking coolant. The vehicle was taken to an independent mechanic who diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
The contact owns a 2014 Ford Explorer. The contact stated while driving 30 MPH and making a left turn, the low coolant warning light was illuminated. The contact was able to park on the side of the roadway. The contact stated that her husband later added coolant to the reservoir. After starting the vehicle, the warning light was off. The contact stated that her husband saw coolant leaking from the water pump. The contact was able to drive to her residence. The contact called multiple independent mechanics and made them aware or the failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 160,000.
The contact owns a 2014 Ford Explorer. The contact stated that while attempting to park the vehicle, the vehicle lost motive power. The vehicle was taken to an independent mechanic who diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
The contact owns a 2014 Ford Explorer. The contact stated that while his wife was driving approximately 25 MPH, the vehicle lost motive power and stalled. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the water pump failed which caused the vehicle to lose motive power. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 100,000.
The contact owns a 2014 Ford Explorer. The contact stated that the vehicle was leaking coolant. The vehicle was taken to an independent mechanic who diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 159,000.
A D V E R T I S E M E N T S
- Vancleave , MS, USA