This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The backup camera does not work. Sometimes a reversed the image which is highly dangerous. This has happened to a number of people I know who have the same car. It says see dealership on the screen.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 35 MPH, the passenger's side windshield wiper detached from the vehicle. The contact was able to pull the vehicle to the side of the road. The vehicle was not repaired. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The window trim and weatherstripping has detached from the vehicle while driving highway speed. Pieces were detaching more as I drove. Causing vehicles to maneuver in ways of car not being damaged
Driving on highway approx. 65-70 mph windshield trim on passenger side flew off, over car onto highway. I was unable to retrieve piece due to number of vehicles on the 3-lane highway. Have noticed other Explorers in Colorado missing same piece. Thanks for looking into this issue.
- Aurora, CO, USA
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The contact owns a 2014 Ford Explorer. The contact stated that while driving at 60 mph, the plastic rubber attached to the right side of the windshield detached from the vehicle without warning and struck the passenger's side side mirror. The contact pulled over to inspect the vehicle and found no cause for the failure. The dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was 91,886.
The contact owns a 2014 Ford Explorer. While driving 75 mph, the front driver side trim detached from the windshield. There were no warning indicators illuminated. The vehicle was taken to northside Ford (located at 12300 san pedro ave, san antonio, tx 78216, (210) 319-5734) where it was diagnosed that the trim needed to be replaced. The vehicle was repaired, but the failure recurred on November 19, 2019. The manufacturer was not informed of the failure. The failure mileage was 82,000.
The contact owns a 2014 Ford Explorer. The contact stated that the windshield wipers failed to disengage on their own. The contact had to remove the windshield wiper fuse box in order to disengage the wipers. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 75,000.
I was driving on the highway and heard a scraping sound similar to the sound of ice scraping across the windshield before it flies off. The next morning I noticed that the trim around the windshield was gone. I thought it was just my car but I am now seeing more Explorer with the same problem. I called a Ford dealer and was told that there is no recall and that I would have to pay for the repair.
The contact owns a 2014 Ford Explorer. The contact stated that the front windshield trim detached from the vehicle. There were no warning indicators illuminated. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 141,000.
Dual climate control defrost freezing rain icing conditions dual climate control module broke currently blowing cold air on passenger side defrost when heat is on. Visibility severely affected on passenger side of vehicle. Vehicle in motion on highway.
Multiple sensor failures while car was in motion. Vehicle would not recognize that the transmission was in park. Climate control sensor failed, resulting in temperatures being increased to the maximum heat. This happened while the vehicle was in motion on a highway. Windshield wiper fluid sensor failed and did not recognize that there was fluid in the receptacle. This happened while in motion. Sensor on dual climate control failed and was blowing hot air at the passenger and cold air at the driver. This happened while in motion.
My used 2014 Explorer Sport that was bought in October of 2014 with less than 8000 miles keeps telling me the transmission is not in park when it clearly is. This use to happen on occasion but now it is constant. I have also had problems with the instrument panel on dashboard just going black when driving. It really doesn't have to be any speed. This has happened several times and it can be kind of scary especially when driving on freeway in heavy traffic. My windshield wiper blades (less than a year old) act like the are going to fly off the car when turned on. The wipers just don't seem like they are attached right. But they are and I have replaced them with Ford recommended parts more than once. The most annoying problem with the car is the exhaust smell that is always there. I thought is was just me being overly sensitive to odors. But I noticed others complaining of the odor as well. The odor comes all the time. There really is not distinct RPM when it happens it is just always there. I have not taken my car in for repairs due to a previous bad experience with a different vehicle. I can handle all the problems with the car but the exhaust smell is so bad and gives me a headache if I'm in the car to long.
The first time I took my new vehicle out at night I struggled seeing the road even with the fog lights on. When you look out over the hood there is a black line at hood height and the light appears above the black line. So there is not much light hitting the road. When making a turn the headlights do not follow the road on the turn as they appear off in the distance and not down on the road. You virtually cannot see in rural areas when making a turn. Even high beams do not illuminate the road very well. This is a serious problem that needs to be addressed before someone has an accident and kills themselves.
The contact owns a 2014 Ford Explorer. While the vehicle was parked and attempting to open the front passenger and driver side windows, both windows began to vibrate causing the vehicle to shake without warning. The failure recurred each time the windows were opened. The vehicle was taken to the dealer, but the failure was unable to be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 40,000.
The headlights on this Explorer were designed so that if you are on a dark road you can't see more than 3 feet in front of you and nothing on the sides. It's like driving in the dark. I took it to the dealer and they said it was a design flaw. I think this is very dangerous, and scary, especially since I live in Colorado. I left with them not being able to do anything about it. I went on line and it looks like this is a common complaint.
I purchased this vehicle about a month ago. Driving home, 2 1/2 hours away from where I purchased it, the sun was hitting my front windshield. I noticed tremendous amounts of tiny shiny particles all over the windshield. It was very distracting and hazardous!!! I checked the following day and the entire windows have the same thing. I was told by the dealership that it's normal. I have had 3 other Ford vehicles in the past 4 years and never had this problem. It is very very hazardous to me and I think that they should not be making windows like this and they should recall and replace these. I am paying alot of money for this vehicle and deserve to be happy and be able feel completely safe driving it.
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- West Jordan, UT, USA