Nothing but problems with this vehicle from day one. So disappointed with this vehicle, first time spending a lot of money on a vehicle and it has been nothing but problems so sick of it!!! Will never buy a Ford again and have let a lot of people know about ALL the problems with it. Its a good thing I had no kids in the back cause if they would of been hit buy the glass I would of sued Ford! This is friggin ridiculous, my vehicle is a lemon, new hatchback due to rusting, its only 3 1/2 years old, this kind of stuff should not be happening when spending this kind of money! The history of this vehicle is documented and Brennan's Ford has all the information. So DISAPPOINTED!

I went to Sutton Ford and told them about the problem and at first the service rep lady said she would take some picture and send them in. Then she changed her mind and said there was no warranty for glass. I told her the rear window explode on your product and it's the consumer's fault. I was in the car when it happen, me and a lady friend. We thought that this young man that was walking the street had throw something at the car. He heard the explode too and was standing looking in my direction when I got out of the car. He ran when I told him I was calling the police, I even got in my car to see where he went and called the police. It just didn't make sense that a total stranger would throw something through a car window when we was in it. Thank God I didn't catch him. I clean up all the shatter glass looking for anything that could have cause the window to explode and found nothing. I even looking for a bullet hole. Then I did some research and found that Ford has a rear window problem, that explode and shatter for no reason. Ford will not take responsibility for this problem they know it exist, they are not willing to fix it or pay to have it fix. What a company!

I have not even owned this vehicle for a full year and I put my baby in the rear passenger side and closed the door...the back lift gate glass shattered. if my baby had been hurt ford would be seeing me in court. there doesn't appear to be a reason for the window to break, the glass company who is fixing it said sometimes they are just weak. i had to file an insurance claim because even the extra warranty package we bought doesn't cover windows, so now we have a deductible to pay along with our premium being raised.not to mention being without my vehicle for a few days. i did see where ford had a class action lawsuit against them for this same problem on 02-05 explorers, makes me wonder if the problem is still out there.