This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2013 Ford Explorer: Power Steering service now red light came on as problem occured it did ding, but not in time for reaction. While driving the wheel will lock no matter how fast or slow you are going. Put myself, my children and husband in danger, as well as others. This has occurred now 4 times in the last month. It is being sent to dealership for a current Recall. No police or insurance has inspected.
The individual has a 2013 Ford Explorer with two active recalls for rear toe link fracture and reached out to Alton Blakely dealership in Somerset, Kentucky, to have it repaired. However, the dealership refused to repair the vehicle and directed the individual to find another dealership. The reason given was that in the past, they have conducted the repair and left the vehicle in worse shape than before, with the vehicle unable to be appropriately aligned, leading to uneven wear on the tires. The individual is looking to draft a complaint to the National Highway Traffic Safety Administration (NHTSA) about the dealership's refusal to repair the vehicle, despite it being a recall repair.
The contact owns a 2013 Ford Explorer. The contact stated while pulling out a parking lot, the vehicle lost power steering functionality with the power steering assist warning light illuminated. The vehicle was not diagnosed. On another occasion, the contact stated while driving 30 MPH, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic, and the contact was informed that the wheel hub needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering) or 17E048000 (Wheels, Suspension). The failure mileage was 155,000.
- Crookston, MN, USA
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I-??ve had this recall for awhile now. I-??m tired of constantly replacing tires due to this recall and improper wearing. When reaching out to dealership I-??m told Covid stopped the production of the part and I need to just -??deal with it and replace tires frequently /rotate them-?? I can-??t afford 2 new tires every 6 months
I was driving and heard a knocking noise from the rear end. Within 30 seconds I lost control of my steering. My car began fishtailing and the rear tires were squawking. The only way I could straighten out the vehicle was to turn wheel completely to the left. I was doing 35 mph and dropped down to 15 mph until I could pull over to safety.
I mother of 3 (15, 13 & 11) & wife got into a major car accident on November 17th, 2020 at about 8:10am driving South on the whitestone expressway South a highly trafficked highway with 4 driving lanes. Police report no. 2020-109-2709. I explained to all instances including police, paramedics, tow company, car insurance, Ford auto dealer, repairing shop, etc. That my car simply failed me. I suddenly lost 100% control of the direction of the car and I was forced into invading all the lanes to my left as I was driving on the far-right side. I am an experienced driver for over 30 years I was totally aware and focused on regaining control of the vehicle, but it was simply not possible, the car spun out and I got eventually hit on the back really strong. The Ford Motor Company has issued several recalls related to the mechanical failure of the rear toe links that increase the risk of a crash. This repair was performed to my car an Explorer by the stamford Ford Lincoln sfl on August 11th, 2020 but the most recent recall I found out just yesterday Nov 23rd that was issued on October 30th, 2020 (no communication was sent to me by either the Agency or the Ford Motor Corporation). It is my civil duty to communicate this to the community to avoid this from happening to others, anyone that owns a Ford Explorer 2013-2017 could die at any time for this ongoing unresolved issue by Ford. Every family deserves to drive a safe car. Presently, I am running the risk that my car gets totaled by the conclusions of the stamford body repair shop that works along with the sfl in which case I simply might never get the explanations that I deserve for the mechanical failure and I will be also losing thousands of dollars in the need to get a safe car to drive for my family. Requesting kindly your help to investigate this further. Dmv ct mentioned I should seek your help on the matter.
Had just picked up my mail from mailbox and started crossing road to enter my lane/private driveway when heard a loud clunk and was unable to steer car. Kept pushing gas pedal to try to move forward and get across the road and barely did but couldn't control direction the car was moving. When felt was safe I got out and walked around car to see if I could see what was wrong. Noticed front right passenger wheel was turned in while others were straight. I got back in car to turn steering wheel and see if it would move but it did not. I called family to come help and upon further looking discovered wheel had become disconnected from the tie rod. The car was towed to a garage and upon their inspection I was told that I needed a new inner and outer tie rod and that the axle centre bracket had broken. I googled the internet to see if this was a known problem and found a website carproblemzoo.com where 29 reports were listed of similar instances with a most recent date of 7/12/2019. This driver did contact Ford customer care as did I but had no assistance or resolution from them. In fact Ford told me they can't monitor every website and I told them this wasn't acceptable because one complaint said a mother's neck was broken. These problems must be further investigated.
I was driving and car made this sound like the tire going flat so I qent to country fair and pumped up my tires, my tire light and worning never came on that it the forst thing, anyway I continued to go home when a mile from my home the car was pulling to the right I stopped got out to look and half the rubber was off the rim.I did not hit mo pot holes or no curb.
In 2013 the dealer refuse to work on the issue while it was under warranty. Either the wheel hub and bearings are out or the struts are defective.the sound happens in motion and stationary if moving the steering wheel to the left and right. I have called and complained and was told that there was recalls for this make and model but not with my VIN number. Was told that a base model isn't that important. Called again to report it to Ford 2/4/2019 and was told that there are issues with your make and model and there wasn't any thing they could do until NHTSA steps in and direct me to this website.
While driving the passenger side started 'clunking' while turning. The noise happened if the vehicle was stationary or in motion. We had the strut replaced and it fixed the issue for a little under 6 weeks. All replacement pets came straight from Ford. Within 6 weeks of replacement the Ford replacement parts have now gone bad again and damaged the cv axle causing a terrifying shake when accelerating.
When traveling on the interstate the vehicle started pulling my steering to the right or left when not driving straight. The steering wheel would pop to one side or the other making it difficult to maintain my lane on the interstate. Dashboard lights appeared indicating trac control and trac system maintanence. After exiting the highway the vehicle made a loud popping and screeching noise when making a sharp turn, the wheel became more difficult to turn and was physically challenging. Realizing the severity of the situation and feeling the loss of control behind the wheel I attempted to pull into a parking lot when the steering completely locked up. The wheel wouldn't budge and I was left stranded with the car jacknifed on a side street. A tow truck was required to remove the car from the street and I had to remove myself and my 4 week old baby from the car and to safety while waiting for an alternate ride. Very scary and upsetting. Thankfully it did not happen on the interstate or it could have resulted in a potentially fatal accident.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at 25 mph, the contact heard an abnormal noise coming from the rear of the vehicle. Upon inspection, the contact noticed that there was water where the spare tire was located. As a result, there was moisture on the carpet. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 57,000.
Bought 2013 Explorer with P255/50R20 104H tires went to have all terrain tires with studs put on car for winter. Wheels are 18 inch rims (245/60R18 104T), recommended by Ford when I bought vehicle. I need studs due to extreme conditions in Montana with ice. The P255/50R20 104H tires cannot be fitted with studs. Ford recommended the R18 tires. Now Ford refused to recalibrate my speedometer with the smaller tires even though this is the standard tire R245/60R18 put on Explorer. The dealer is locked out of this option. My choice is drive without studs (cannot get in my driveway without them)and speedometer is correct or use the safer tire with studs and risk tickets as the speedometer is off..
Vehicle begins to vibrate and can not be driven over 35 mph during or after snow storms with wet heavy snow on road (sometimes caused by salting roadway). Wheel well opening around all four tires are so small and enclosed, snow accumulates into solid ice around all four tires and both axles begin to vibrate violently. Driver either stops every 8-10 miles along side busy highway to chop ice out (takes me 40 minutes for all four tire openings), slows highway traffic down to 30 mph, or goes to Ford dealer. Local dealer sees 6-10 of these vehicles a day and chops ice out at no charge and makes no work order history. Traveling at only 35 mph when traffic is going 55 or 70 mph is dangerous. Stopping every 8-15 minutes along busy highway to chop ice with back to passing traffic is dangerous. Dealers do not inform potential buyers of the ice problem. Ford has this design defect problem with more than one make of vehicle, knows about the complaints, but will not sponsor a solution. Personally, along with clearing the ice on M-115 as I go to a doctor's appointment in traverse city, chopping ice hurts my bone on bone shoulders and the lower three vertebrae of my back that no longer have a disc between them. The slippery side of road is dangerous for my two artificial hips and is simply not safe to my person and slows down some passing vehicles that may slip and slide into me or oncoming traffic of the only 2 lane highway. Northern Michigan is getting unnecessarily more dangerous in the winter time. There have been multiple incidents and the incident date above is only approximate.
A D V E R T I S E M E N T S
- Converse, TX, USA