The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel was making an abnormal squealing sound while turning left or right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated the steering rack and pinion was warped and needed to be replaced. The local dealer was called, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 170,000.

- Monroe, NY, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 MPH, the contact loss control of the steering wheel and the vehicle drove off the road. The contact drove onto the curb where the vehicle come to a complete stop. The contact shut off the vehicle and had the vehicle towed to the dealer. The dealer stated that the rack and pinion and the bushing on the steering gear needed to be replaced. The vehicle was repaired. On another occasion while starting the vehicle, the contact smelled an abnormal gasoline odor inside the vehicle. The contact examined the vehicle and noticed a fuel leak. The vehicle was taken to the dealer and stated that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the VIN was not under recall. The approximate failure mileage was 120,000.

- Frisco, TX, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized, and the "Service Power Steering Now" and "Service Advancetrac" messages were displayed. The vehicle was taken to the dealer, where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

- Newark, NJ, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the steering wheel suddenly became very difficult to turn in either direction, with a creaking sound coming from the steering column. The vehicle was taken to the local mechanic who diagnosed that the steering column and rack and pinion were faulty and needed to be replaced. The vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 14V286000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 120,000.

- Kingsport, TN, USA

The contact owns a 2013 Ford Explorer. The contact stated while reversing out of the driveway at 20 MPH, she heard an abnormal knocking sound coming from underneath the driver's side floorboard. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced; however, the part was not available. The vehicle was repaired with remanufactured parts; however, while driving and turning all the way to the right, the steering rack was making abnormal grinding sounds. The vehicle was taken back to the independent mechanic where the rack and pinion were replaced; however, the failure persisted. The vehicle was taken to the independent mechanic who advised the contact to take the vehicle to an authorized Ford dealer since the parts to repair the vehicle were no longer available. The contact stated that the parts were on national back order. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 92,000. The VIN was not available.

- Mamou, LA, USA

The contact owns a 2013 Ford Explorer. While the contact was reversing out of his driveway, the steering wheel seized. The contact attempted to turn the steering wheel right to left and noticed a very loud abnormal, winding noise. Also, the power steering warning indicator illuminated. An independent mechanic diagnosed that the electric rack and pinion failed and needed to be replaced. The vehicle was not repaired and the failure recurred. Terrebonne Ford Lincoln (339 St charles St, houma, la 70360, (985) 876-5100) was contacted and stated that the VIN was not included in a recall. The manufacturer was notified of the failure and did not assist. The failure mileage was approximately 100,000.

- Houma, LA, USA