This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Explorer. The contact stated while driving 15 MPH, the vehicle lost power steering functionality with the power steering warning light illuminated. The contact was able to drive the vehicle while the vehicle intermittently experienced loss of power steering functionality. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not under recall. The failure mileage was 180,000.
The contact owns a 2013 Ford Explorer. The contact stated that while his wife was driving 25 MPH, the vehicle lost power steering assist functionality. There was no warning light illuminated. The vehicle was driven to the residence. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 92,000.
- Lakewood, OH, USA
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- Lawrence, KS, USA