This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist fault message displayed. The contact restarted the vehicle to correct the failure. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The dealer was made aware of the failure but confirmed that there was no recall associated with the VIN. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 173,000.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to an independent mechanic and the mechanic related the failure to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.
The individual has a 2013 Ford Explorer with two active recalls for rear toe link fracture and reached out to Alton Blakely dealership in Somerset, Kentucky, to have it repaired. However, the dealership refused to repair the vehicle and directed the individual to find another dealership. The reason given was that in the past, they have conducted the repair and left the vehicle in worse shape than before, with the vehicle unable to be appropriately aligned, leading to uneven wear on the tires. The individual is looking to draft a complaint to the National Highway Traffic Safety Administration (NHTSA) about the dealership's refusal to repair the vehicle, despite it being a recall repair.
The contact owns a 2013 Ford Explorer. The contact stated while pulling out a parking lot, the vehicle lost power steering functionality with the power steering assist warning light illuminated. The vehicle was not diagnosed. On another occasion, the contact stated while driving 30 MPH, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic, and the contact was informed that the wheel hub needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering) or 17E048000 (Wheels, Suspension). The failure mileage was 155,000.
The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 3 MPH, and leaving his driveway, the power steering failed to operate as needed. The contact stopped and turned off and then restarted the vehicle. The vehicle resumed power steering functionality. The contact stated that the "power steering assist" warning light was illuminated. The contact stated that the power steering assist failure was intermittent. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 150,000.
- Dennis, MA, USA
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Power steering assist fault multiple times over the past six months. Problem went away after shutting vehicle off and restarting. Yesterday the PS assist failed again while driving and light came on. Took the vehicle to Palm Coast Ford in Palm Coast, FL where I was told the PS system needs replaced at $2200. Vehicle shows no recalls even though the problem is clearly common among owners. Parts on order and will be repaired next week at my expense. How does the manufacturer get away without paying for such a common problem with so many complaints filed on this site?
The contact owns a 2013 Ford Explorer. The contact stated that on two separate occasions, the power steering assist failure warning message appeared on the instrument panel and the vehicle lost power steering assist functionality. On both occasions, the contact was able to restart the vehicle and resume normal driving. Upon investigation, the contact discovered NHTSA Campaign Number: 14V286000 (Steering) which she linked to the failure. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 122,000.
Vehicle Lost Power Steering while driving to drop my kids off at school, lets talk about heart dropping! Became extremely hard to turn the wheel! Thankfully made it home, where it just sits with the service power steering light on along with service Advancetrac. Called the ford dealership in ottawa kansas where we bought this Car February 2019, they said there was no recalls, completely no help. Just let us know it would cost close to $4,000 to fix! As in other complaints it sounds alot like recall from 2014 14V-286, however when I put my vin in shows up as no recalls found for the 2013 ford explorer. The amount of complaints for the steering on this vehicle, please open a investigation in this. Before someone gets seriously hurt.
So my 2013 Ford Explorer XLT Steering locked up while I was driving lucky I did not crash but did had to use a lot of force to turn wheel to get to side of the road had car towed to ford dealership they said sorry it's not a recall but yet I've seen and read a lot of complaints but nothing as far as a recall I ended up paying a lot of money to fix it please someone put a recall on that Steering before someone gets hurt and so I can get my money back
The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle lost power steering functionality. There was no warning light illuminated. The contact stated that the failure nearly caused a collision. The local dealer and a second dealer, Gregg Smith Ford Lincoln (1316 Price Ln, Clinton, MO 64735) were made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.
Vehicle lost power steering while driving. Vehicle indicates power steering assist fault. Vehicle is currently at a Ford dealership. My 17 year old son was driving the vehicle at the time of the malfunction with several passengers in the vehicle. Thankfully he was able to maintain control of the vehicle, but a power steering failure and lower experienced driver could have easily resulted in an motor vehicle accident and injuries. The dealership has confirmed that this was the failure of the steering gear, a known issue with many 2013 Ford Explorers. A search of my VIN indicates that it was not part of a recall, but vehicle presents with the same problems as described in NHTSA Recall 14V-286 issued in 2014. There were no previous indicators of this failure prior to the time of the event.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds when the power steering would suddenly fail to make it difficult to maneuver the vehicle and or seize complete movement. The contact stated that when the failure occurred they would park the vehicle and maneuver the steering wheel until they were able to gain control. The contact had made an appointment with the dealer but not taken the vehicle to be diagnosed as of yet. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 190,000.
I was driving the kids to school and the power steering assist light came on and then the steering went and the vehicle became very hard to steer. I called Ford twice and spoke to two different representatives who said because my vehicle was not built between May 17, 2010 and February 28, 2012 there was nothing they could do, upon looking at the over 1500 complaints on this website over 620 are for this same issue with 2013 explorers built just outside of the above dates. Does there have to be injury, fatality or fire before this is addressed.
Every now and then, the "Power Steering Assist Fault" light would come one, usually once I parked or when I first started the car. When I would turn off the car and restart, the light would no longer be on and there were no power steering problems. This went on for a month or two. It seemed like it was just a faulty warning light. Then one day while at my daughters school, thankfully, I was parked, my "Power Steering Assist Fault" light came on and power steering no longer works. The car is extremely difficult to turn and is not safe to drive.
The contact owns a 2013 Ford Explorer. The contact stated while driving 65-70 MPH, the steering wheel became significantly difficult to steer. Additionally, there was an abnormally strong burning odor coming through the A/C vents. The contact stated that she lost control of the steering wheel and the vehicle veered towards the opposite lane of traffic. The contact depressed the brake pedal and the vehicle stopped. The contact then contacted the Highway Patrol who drove the vehicle to the side of the road. The contact stated that the power steering assist fault message was displayed with another unknown message. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined the failure was associated with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was then towed to another independent mechanic where it was diagnosed that the power steering motor and electrical wiring had experienced an electrical short. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. A case was opened. The failure mileage was approximately 140,000.
This vehicle has had recurring instances of failed power steering. It will happen at low speeds where the power steering malfunctions and does not work until the car is shut off and turned back on. This can be especially dangerous when driving near other people or cars when we experience loss of control. Thankfully no collisions have occurred yet but it-??s is an issue that has been recurring. There was a recall set out for electrical power steering failure - #14V286000. Unfortunately this recall only affects 2011-2013 FORD Explorers up until Feb 28, 2012 while this one was made Mar 7, 2012 (just a week outside of the recall). This was frustrating because the vehicle is experiencing every symptom that the recall #14V286000 states it fixes.
The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the steering wheel failed to operate as needed. The power steering assist message was displayed on the instrument panel. The contact notified the dealer of the failure and was informed that there was no open recall on the vehicle. The manufacturer was also notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The failure mileage was approximately 130,000.
Driving on I95 South in Daytona Beach, Florida during crowded weekend event traffic, the lane assist malfunctioned, would not turn on and then immediately experienced power steering failure. Both warning and failure lights illuminated on the dashboard. The power steering is electric and turning the wheel was near impossible. I had 4 occupants in the vehicle and almost caused a very severe accident crossing lanes of traffic to attempt to reach the shoulder. It is near impossible to turn the wheel and although the car is driveable, its not steerable. Found out that the NHSTA campaign # 14V286000 describes the same issue as I have. Ford recall #14S06 is that recall but the issue I now have is my vehicle was built 1 day after the recall parameters. The car is sitting unable to be safely operated, and I'm asking for NHSTA to extend the dates of original recall from February to March to include this vehicle in the existing recall for the necessary repairs.
The 2013 Ford Explorer power steering stopped working at 89,100 miles. The mechanic we took it to said this should be a recall. Mechanic provided me with recall 14S06, which describes my problem. I called ford and the vin didn-??t come up as in this recall. I think it needs to be added to the recall, Mechanic says steering rack needs to be replaced. Lots of people have same problem it-??s not safe and too expensive. We bought this car brand new and it can-??t even steer after less than 90k miles. I hope others complain
A D V E R T I S E M E N T S
- Pavo, GA, USA