This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When accelerating a stong exhaust smell is present in the vehicle cabin. This is most pronounced during a long acceleration I.e. when entering a highway. Following a period of acceleration we need to open the windows to purge the exhaust from the cabin. This is regardless of the heating/cooling system being on or off, or if the recirculation feature is enabled. The dealership implemented a technical service bulletin for this condition and it had no improvement.
I just bought a 2013 Ford Explorer last week and I am having an issue with burnt oil smell getting inside the cabin even with A/C in recirculation mode. It is such a disappointment to pay over 40K for a brand new SUV and been dealing with such an issue. I have a newborn and I am afraid to take it with me in the Explorer because I guess it is harmful for anybody. First time I bought a Ford and I am not happy about my decision to switch brands. I took to the dealership and need to go back on Monday to do a system update but I don't think updating the software it's going to solve the problem. I hope someone from Ford can read this and pay attention to us because it's not healthy to be driving inhaling harmful fumes.
- Miramar, FL, USA
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- Ballston Spa, NY, USA