This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My husband and I own a 2013 Explorer. Several weeks ago when my husband was backing out of the garage and driveway, the vehicle slid into our stone wall and cost us $250 and the insurance company $1955,21. That was when we discovered the 4 wheel drive was not working on the Explorer. We took it to montrose motors in montrose, pa and were told that the vehicle did not receive a computer update. Supposedly without that update the 4 wheel drive was disengaged. For the computer to be updated. For the computer to be updated it cost us $37.10. We were never notified by Ford that this would happen to our vehicle. This accident may now make us lose our accident free discount and increase our premiums also, imagine if we were driving on the road in a snow storm and thought we had 4 wheel drive. We could have had an accident and hurt or killed someone or ourselves. I really think Ford was irresponsible for this issue if Explorer's have this problem. We were GM buyers and switched to Ford, but I have to say I am now disappointed.
The sulfur/sitting egg smell from the exhaust system has become so strong that its was giving me head aches and making me feel sick that I had to trade the vehicle in and take a very big loss on it.
Smells like exhaust fumes inside car while driving or idling sitting still. On two occasions I had to stop and get out of the car because I felt tired and sleepy. Most of the time I can't smell anything but my eyes burn and I feel dizzy and lightheaded when I get out of the car after driving. I had someone check the exhaust muffler etc. Did not finds anything. I called a Ford dealership explained the problem they did admit they had heard of the problem. I am taking it in next week to check it out.
I had my three grandchildren for the day and we decided to go to a hands-on museum. My grandson had never been car sick and has not been since that day. He was riding in the third row seat when he became very sick. We pulled the car over and he threw up. After a few minutes of fresh air, he was fine. Numerous times, my husband has asked me what the rotten smell was coming from in my car. Once the media reported the carbon monoxide problem with Ford Explorer, I realized this was the same odor we had smelled so many times and the reason my grandson became so sick while riding in the third row seat. I called the Ford dealership where I purchased the car and they said their phone had been ringing off the hook because the media had blown everything out of proportion. They indicated that they were unaware of the problem and nothing was currently being done to fix it. I'm not willing to sacrifice my grandchildren, so I traded cars and lost lots of money in the process. I had to finance another car for 75 months in order to protect my family. I think Ford should compensate customers for their loss. I hope something is done about this before someone has to lose their child or their own life to carbon monoxide poisoning.
- Linville, NC, USA
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Climate control system. There is a pungent odor coming from the system at various times, usually when the air conditioner is operating. This has been an ongoing issue and the source has not been identified. The engine will begin running rough at idle, both in drive and park, as though it were going to stall. The problem was checked and compared to another new vehicle, which had not been purchased, and identified as being "normal". most recently both catalytic converters failed. They were replaced and it does not appear to have corrected any other issue.
I smelled sulfur the day I bought this vehicle. I am 37 weeks pregnant, and have a two-year-old. I felt dizzy upon driving this vehicle. This is unacceptable. There is no return policy for our vehicle, despite the fact that I bought
There is a strong exhaust odor that in my car. I am unable to use the ac and heat because of the side effects I get. (massive headaches, blurred vision, nausea). I just bought my car in December 2016 and I contacted the Ford company I bought my car from and they are unaware of this defect. I am scared to put my 7 month old in my car and will not put her life in danger because of this issue.
I am experiencing the same issue detailed in a current open investigation PE16008. Exhaust smell in cabin when climate control system is on. It seems to be worse at when you stop after driving at high power setting. Like stopping after exiting the freeway. Once you begin driving again the odor is reduced but still present. On trips that require more stop and go driving I have been experiencing headaches and a sickness to my stomach. Which I believe is related to the odor. The issue has been on going.
On acceleration the inside of the cabin has an exhaust smell. This only happens when accelerating, usually medium to hard, and then stops. The exhaust fumes alway occur during this type of acceleration.
In Sept 2016 I pulled out of the dentist and blacked out. I smelled a weird smell coming from the air conditioning. Ski have been sick and out of work since. I have been to many doctors and all tests come back negative. I drive the car but have to stop many times and get out because I feel lightheaded and "out of it". my sons also get nauseous and "don't feel well" in the car. My boyfriend drove it the other day and got out saying he didn't feel well and was really tired. I really believe this car has been my cause of being so sick and out of work for so long. It happens when I'' driving it...I stop and get out of the car and after a little bit I feel better.
I have been complaining about the exhaust smell in the cab since I bought my 2013 XLT, in 2015. I had taken it in to hall Ford in newport news, va to be told that there is nothing wrong. I brought it in about 3 times to be told the same. The smell comes after you rev up the engine, with the air circulation button engaged. I first brought it up when my wife and I had our baby in Jan of 2016. That was my main concern but to this day nothing has come of it because " there in no exhaust leaking into your cabin."
With acceleration an odor enters the cabin. Windows must be rolled down to clear cabin of the smell. This happens consistently, causing great concern for my and my families health. I provide home health services, meaning I work out of my vehicle, driving to patients homes all day. I have complained about this before, to no avail. It would be nice if this situation was taken seriously.
When accelerating there is a sulfur/rotten egg smell that comeshe from the exhaust, I first noticed it after I bought the car in October of 2015. I did not know what it was till I read the article of the police officer that crashes his cruiser.
Fowl smell while driving and having the A/C on. This has been happening since I purchased this vehicle in Sept 2012, when brought up at the dealer service centers I was told it was just a dirty in-cab filter. I have been suffering with migraines since this issue and have been diagnosed with severe migraines and several time been diagnosed with flu and respiratory issues that last months at a time with no relief from medication.
Started noticing smell of rotten eggs this past summer while driving, dealership said it was probably just sealant used around windshield getting overheated. Always had headaches after driving even for 15 minutes at a time. Smell went away this winter but headaches and funny feeling after driving have still been a concern. Now am learning it has something to do with exhaust leaking into rear of vehicle.
I have noticed a distinct exhaust smell within the cabin of my 2013 Ford Explorer while driving. It has gotten increasingly worse over the past few months. At first, I though it was coming from vehicles in front of me, therefore I changed the heating or A/C to circulation mode but the smell did not go away. I noticed it happening even when I was the only one on the road with no vehicles near me. My 10 year old son and I have both been experiencing nausea and headaches when riding in the vehicle for more than a few minutes and I feel that I have finally narrowed it down to the exhaust fumes inside the car. My son complains of feeling sick almost every time we drive any distance in the car. I assumed it was car sickness but I too am experiencing the same problems along with headaches and dizziness. I have had to consistently roll down the windows in the dead of winter just to try to get rid of the exhaust smell in the car. I feel that this is definitely a safety concern and I no longer feel safe for myself or any of my passengers to travel more than a few miles. This happens when the car is in motion, stationary or idling and with and without the heat and A/C in use. The dealer can find no holes or damage to my exhaust system. There are currently no recalls on this problem but while searching for similar complaints for this problem online, I am overwhelmed with the amount of information from other Explorer owners experiencing the same problem. This is dangerous and needs to be resolved before someone loses their life or they or their children are hospitalized from carbon monoxide poisoning from the poisonous cabin air.
A D V E R T I S E M E N T S
- Douds, IA, USA