This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked in the garage, an abnormally strong fuel odor was detected. The contact moved the vehicle out of the garage due to the strong fuel odor. Upon inspection, the contact noticed that the fuel tank was leaking. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.
The contact owns a 2013 Ford Explorer. The contact stated that upon approaching the vehicle, he smelled a strong gasoline odor. After a visual inspection underneath the vehicle, the contact observed a puddle of gasoline. No warning lights were illuminated. The vehicle was taken to the dealer, who determined there was rust on the sending unit and fuel tank, causing the fuel tank to crack and leak. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle and moving to the passenger seat, he smelled a strong gasoline odor. There were no warning lights illuminated. The vehicle was not diagnosed. The contact stated that the failure persisted. The contact looked under the gasoline tank and saw gas leaking onto the floor. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline) because the VIN was not included. The contact contacted a second dealer - Don's Ford (5712 Horatio St, Utica, NY 13502) who confirmed that the information of the previous dealer. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 120,000.
The contact owns a 2013 Ford Explorer. The contact stated while the vehicle was parked, she noticed a strong odor of gasoline outside the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the fuel delivery module was fractured, causing the fuel to leak underneath the vehicle. The independent mechanic informed the contact that the failure was related to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline). The dealer was made of the failure and informed the contact that the vehicle was not included in the recall. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 98,000.
The contact owns a 2013 Ford Explorer. The contact stated that the fuel delivery module was leaking. The contact stated that the "check fuel delivery system" message was displayed on the instrument panel. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline). The vehicle was diagnosed but not yet repaired. The manufacturer was informed of the failure and the contact was informed that the vehicle was repaired before under the recall as a one-time free repair. The failure mileage was approximately 82,736.
- Breinigsville, PA, USA
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The contact owns a 2013 Ford Explorer. While the vehicle was idling or being driven, the contact noticed an abnormal sulfur odor inside and outside of the vehicle. Also, the check engine indicator illuminated. The contact called tamiami Ford (1471 airport pulling rd N, naples, fl 34104, (239) 643-3673) and scheduled a service appointment. The contact stated that the vehicle was repaired in December of 2017 per NHTSA campaign number: 15V812000 (fuel system, gasoline). The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 138,636.
While driving down a city street my vehicle lurched and the terrain management system fault light and orange wrench light came on. It wouldn't accelerate and I lost my power steering. I was able to coast to side of the road. I shut it off and waiter for about a minute then restarted it. It idled rough for a few seconds then smoothed out and I was able to make it home.
The contact owns a 2013 Ford Explorer. The contact stated that the vehicle was emitting strong gasoline fumes intermittently. The contact indicated that the authorized dealer replaced the air extractor by the rear bumper. However, the remedy failed to repair the failure. The vehicle was taken to an authorized dealer several times but was unable to replicate or diagnose the failure. The manufacturer was notified of the failure several times and did not offer any assistance. The vehicle was not repaired. The approximate failure mileage was 40,000.
I purchased a new 2013 Ford Explorer. I often drive with my dog in the rear seats. Prior to my Explorer, my dog never got sick when being driven. Since buying my Explorer, my dog has often gotten sick, including vomiting, while being driven the car. I had may car tested, and carbon monoxide was found inside my car with the engine on but the car idle. There was a higher level of carbon monoxide in the back of the car than in the front.
I bought a 2013 Ford Explorer in March of 2012. I almost immediately began smelling exhaust inside the car. The smell was worst when I hit the accelerator getting onto the highway or other times when I quickly increased the acceleration of the vehicle. I brought my Explorer into the Ford dealership on numerous occasions. The dealership verified my complaint and performed Ford's technical service bulletin 12-12-4. that did not fix the problem. I continued to smell exhaust inside the car. The dealer assured me there was no safety concern, and that there was no carbon monoxide getting into the vehicle. We later tested the vehicle and found harmful levels of carbon monoxide getting inside the vehicle, both while being driven and when idle. The levels were higher when the car was being driven. After long drives, my children have been ill and suffered headache, which was probably caused by exposure to carbon monoxide.
Under medium to hard acceleration a strong sulfur smell enters the cabin through the air conditioning vents and it smells very bad. Family of four and concerned about what we are all breathing in. Contacted Ford and they have confirmed it and they don't understand where it is coming from and refused to fix it. This is the only car I have ever driven where there is this type of smell coming from ac under acceleration. Smell comes through for about 30 seconds and then stops. Stinks up the car until we roll down the windows to get the bad air out. Embarrassing when we have other people in the car. I know I am not the only person experiencing this problem. It is well documented in numerous chat forums and websites all over the www. this happens every time the vehicle is accelerated hard since we have owned it.(hundreds of times).
During stop and go conditions the vehicle exhaust fumes with enter the cabin of the vehicle and being to make the occupants feel ill. Brought this issue to a Ford service dealer, which confirmed this was exhaust fumes entering the vehicle. There has not been a solution from the manufacturer yet.
I have a 2013 Ford Explorer Sport with approximately 8500 miles. The interior cabin often fills with exhaust fumes. Many occurrence over several months whether ac running with fresh or recirculating air. I called the dealer and they were unaware of any issues with this problem. Of course I will take the vehicle to dealer but based on other complaints, I have reviewed I don't expect much will be done unless Ford Motor Co takes a deeper look to resolve the problem.
There is a foul smell in the vehicle, maybe burning plastic on the vehicle or exhaust. The fumes gets inside the vehicle that can make it unbearable when you have the ac on. You can not stay in the car. The ac has to be turn off and all windows open in order to continue driving. I brought the vehicle back to the dealership for service, last year. The service representative informed me that it was a plastic bag that got stuck in the exhaust. Once its burned off the smell will be gone. However. It does not seem to be the case. The foul smell is getting worse that its unbearable to stay in the vehicle with the ac on.
I received a safety recall notice # 13S04 from Ford on a fuel delivery module that needs to be replaced. The recall notice was dated July of 2013. My Ford dealer tells me they cannot get the part--don't know why. I called Ford customer service and was told--computer has my part on order--but they cannot or would not tell me when I could expect the part and if I should happen to smell gas take the car to a Ford dealer. What's going on"??????"
When I accelerate fast, the exhaust enters the vehicle from the ac unit. My car was in 3 times before the prescribed technical service bulletin (12-12-4) was performed, which by the way does not fix the issue. Cant even imagine hooking up our boat to this vehicle as it will probably kill us with carbon monoxide poisoning. My 10 year old son has had bronchitis 4 times since we have had this vehicle.. hmmm possibly related!! it is only a matter of time before a child that is strapped into his seat dies of C.M. poisoning! the smell is extremely worse in the back seat, nevermind sitting in the 3rd row! you would probably die a silent death rather quickly!! and the worst part of all... Ford's CEO [xxx] and Ford as a whole is very aware of this issue. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
As I was driving I-10 westbound in houston there was a very loud definitive explosion in the area of the gas tank on my 2013 Ford Explorer. I immediately lost power and coasted to the hazard lane. The fire trucks arrived and the firemen applied putty to all of the leaks around the fuel tank. It was confirmed that all of my fuel had dumped out immediately during the explosion preventing further damage and fire. Just having filled my gas tank, I feel lucky to be alive right now. I am really at a loss of words as to why Ford Motor Company and the dealer mac haik Ford did not notify me of the fuel tank leak recall, especially since the vehicle was just in the service department at mak haik less than a week ago. I had clearly requested that all recalls that may be applicable to this vehicle be ascertained prior to releasing it to me.
Purchased vehicle in early 2013. While driving at various speeds noticed exhaust fumes coming from air vents. Called my local Ford dealership and they advised that it was normal to smell fumes because it was a new engine. Now six months later, I continue to smell exhaust fumes through air vents while driving but it seems to be while at high RPM's over 3000. I researched the NHTSA website just to make sure I wasn't the only one and noticed that the following NHTSA id complaint numbers are also associated with exhaust fumes coming through air vents. They are #10522939, 10521718, 10511749, 10503135, 10472937, 10497684 and 10493493. It seems that there definitely is a problem with exhaust fumes entering the cabin while driving. I just received safety recall notice 13S04 for a possible fuel leak but I don't think that will stop smell from coming through the air vents. Seems to be that some kind of seal or gasket is not operating as required to keep fumes from entering the cabin. I hope that Ford gets serious about conducting some testing for a possible fix or recall. As others have complained, I try not to use my vehicle when transporting my family as they could be exposed to harmful exhaust fumes. This vehicle is not safe.
My wife brought our 2013 Ford Explorer into our dealership, early May 2013, in regards to smelling gas fumes outside the car and the service advisor at the time mentioned technical terms that made my wife believe that this was normal. Later, I dropped off our 2013 Ford Explorer on June 13, 2013 (8am on thurs) at our dealership in regards to personally smelling gas fumes outside my wife's primary car. They took the vehicle in during our 2nd visit to investigate this gas odor and they confirmed it. The service advisor also mentioned a recall was issued for a fuel related issue (during 2nd visit) and we were not sure if this was related at the time. My concern are the following; why was this not taken care of during an earlier visit and I'm frustrated with the protocol our dealership followed for this potential safety hazard.
A D V E R T I S E M E N T S
- Toledo, OH, USA