This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Fail emissions dealership not complying refuse fix a car that shouldn't be finances to me seatbelt don't work got car 5/14/2024 the heat resistance wasn't replaced correctly and they won't trade or give my money back or fix it I emissions test reports as well what wrong what need be fix car stop yesterday I'm paying out pocket for repair that wasn't cause by me and car not of $458.81 plus 17 dollars charged with it they want keep paying cash but I won't so they said they wouldn't accept it if not in cash.
Check engine light indicated Fuel injection system leaking on 2013 Ford explorer taken to Ford dealer. Investigated online 2013 Ford explorer have fuel injection leaking problems reported for 2013 Ford explorers
This winter I began starting my vehicle and letting it warm up before driving it. After letting it run approximately 10 to 15 minutes, I opened my door and to get in and there was a very strong exhaust smell inside. I would have to roll my windows down to clear the cabin of the fumes. This happened every single time I would let it sit and warm up. There is also something happening with what I believe is my drive-train. There is a lot of different noises (squealing/whining, grinding (metal to metal), clanking and thumping) when I give it gas after sitting at a light. As soon as I step on the gas pedal it makes all the above noises and jerks, then acts like it doesn't want to go. It finally kicks in then goes. Once it kicks in, it drives just fine. The noise sounds like its coming from the undercarriage and sometimes the rear end. I am not driving the vehicle now, it is parked in my driveway, so I am currently without transportation. There is also a very loud popping noise coming from the front end. I was told this could be ball joints or possibly stabilizers.
My water pump failed while driving which made the car overheat and instantly shut off while driving. I have maintained the engine. The internal water pump is leaking the coolant into the motor. Why an internal water Pump?
I have been going through multiple sites trying to figure out what is going on with my car. I have only had my vehicle for less than a year and I barely even gotten to drive it. I'm now realizing every recall on the vehicle which there was like 13 has not been repaired. And I also have 4 different numbers for the odometer when I when I bought the vehicle at a 177000 but everything is reading at a 169000. I also purchased the vehicle in June not July like the title says. Also one of the titles said plate's not allowed. When I looked it up I believe this is a fleet vehicle and it does not say that anywhere on my title or in my paperwork. It did come from Canada. Is there any way you could possibly help me out with any of this? Also I had broken fuses and missing fuses. I had the 4 dealership look at it and a mechanic look at it and they both told me it looked like someone messed around with the wiring in my car.
- Gaylord, MI, USA
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Frequent fume smells coming from the exhaust. I drive with my babies ages 3 and 4. I'm afraid this will have an effect on their health as well as mine. Sometimes we get headaches and I feel it's from being in this vehicle. Electric problems with the sunroof. Not working and unable to close.
My wife was driving the vehicle and it quit running without any warning. She was on city street. She pull over and left it sit. We when back and re-started it with no problem and drove it home. It has done this a second time a couple days later, she said it chugged and quit. It set for about 15 mins. Before I re-started it with no problems. The wrench ligth comes on but no codes are showing.
I have a check engine light on was told it was the fuel lid.it now chugs and seems like transmission. When it rains water gets in car. Which goes into our electricity system. Our usb doesnt work all the time. My controls for sun roof does not work the screen is stuck open. I am on medicein that I can not be exposed to light. Gas problem started right after oil change
I have received carbon monoxide poisoning from driving my 2013 Ford Explorer. I also have had the front end looked at and repaired had to pay most of the costs (extended warranty paid for some) for the front end popping sounds while turning. The sound is still there and on both sides now. So money wasted towards Ford!! the vehicle isnt drivable at this point and that leaves me without a vehicle.
The contact owns a 2013 Ford Explorer. The contact stated that when attempting to start the vehicle, the vehicle hesitated to start. The contact stated that several attempts were needed before the vehicle was started. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact was also informed that the vehicle failure was related to NHTSA campaign number: 15V812000 (fuel system, gasoline) however, the VIN was not included. The manufacturer was not made aware of the issue. The approximate failure mileage was 147,000.
My car is leaking fuel under the hood of the vehicle - so much fuel that it has soaked the cover on the engine block and the cover across the top of the interior of the hood. It is actually dripping down when I lift the hood. It is so strong on the interior of the vehicle that I can taste it in my mouth/lungs when I sat in the vehicle.
For the last two month, my vehicle have had a oil burning smells, I changed the oil, but the smell is still there. This is right after I turn on the heat.
Since I've had this vehicle it jerks back and clicks as the transmission switches gear. Normally between 3 and 4th gear it seems. More importantly its overheating and leaking coolant! same issue as Fusion and other SUV Ford offers. This seems to me like a fire hazard that should be recalled in all Ford. It leaks when parked. And overheats if the ac is in use. The leak was out of nowhere and suddenly. The fuel sensor is also weak.
The contact owns a 2013 Ford Explorer. The contact stated that the fuel delivery module was cracked and fuel was leaking underneath the vehicle. Causeway Ford Lincoln (375 NJ-72, stafford township, NJ 08050, (609) 597-8083) confirmed the failure and stated that there were no recalls for the vehicle. The dealer was currently repairing the vehicle. The manufacturer stated that there were no recalls and referred the contact to NHTSA. The failure mileage was 78,000.
"takata recall" odor problem when accelerating. My child was diagnose being on the spectrum. Might be because of the carbon monoxide who knows. There is also a leak on both rear seat belts my kids always get dretched with water running down their car seat and clothes. Catching colds and pneumonia. So frustrating
Vehicle experiencing intermittent engine shut off under all driving conditons which exhibits a serious and dangerous situation when the vehicle abrubtly loses total power while driving. This has recently been an issue in the past two weeks while my wife and kids were driving on the freeway at 70 mph in traffic. Vehicle started back up once the ignition was turned completely off and waited a few minutes to start the vehicle back up. This scenario occurred on the freeway, in town driving and while stopped at traffic light. Contacted local Ford dealership and all they said was to bring it in. I had a mechanic check it out and he was unable to retrieve any engine codes while running an ECU scan. There are several complaints noted online with other Ford Explorer owners who have attributed it to a "terrain management" fault. This is the same diagnosis my local mechanic came up with. This results in the engine control module to receive a throttle position in the wide open indication causing the vehicle to shut off. The vehicle is currently being operated in oahu, Hawaii. I am currently deployed to the middle East so I am very concerned for the safety of my family while this is the only mode of transportation available to them.
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- Milwaukee , WI, USA