This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On two separate occasions, the car stalled after de-accelerating to a stopped position and made a "clunk" sound from the transmission area. During the first event at a traffic light, a very noticeable "clunk" was heard that sounded like the transmission. The car was re-started and seemed to drive normally. To be on the safe side, we brought the car to the dealership to have it checked but they could find nothing wrong. During the second event at a stop sign, another very noticeable "clunk" was heard from the underside of the car and the car actually shifted so that it was felt by the body. After re-starting the car this time and placing it into drive, this time the car did not move when pressing down on the gas pedal. Instead, only the engine revved up. In addition, when putting the gear into the reverse or drive position, that loud "clunk" sound and the physical shifting of the vehicle also happened. Because the car would literally not go, we called for a tow-truck and took it to the Ford dealership. At the dealership, a customer care rep and a technician came outside to look at the car. When putting the car into reverse and drive, the same "clunk" and shifting of the vehicle was observed and acknowledged by both men. However, at this point the car would move forward when applying the gas. We left the car at the dealership for evaluation. When following up early the next week, ,we were informed that they had driven the car about 100 miles over the course of three trips and the car was running normally. Also, we were told that the diagnostic/evaluation of the PCM and transmission did not show anything was wrong. In my opinion, there are two problems here: #1, the stalling/transmission problem and #2, the inability to identify the problem for such a major event
Exhaust smell in interior of vehicle. I typically drive with A/C or heat on (seasonally) and always use outside air (no re-circulation). Smell is more noticeable when idling at a stop light or otherwise not in motion. Have tried two service calls recently with no resolution. An additional related issue is an even stronger fuel smell in my garage. This is more of a pre-combustion smell. The dealer reported that this is normal as a result of the capless gas tank filter system. Definitely a health hazard for anyone entering the garage, and the smell gets into the house. These issues have persisted for the past 6-12 months, getting worse over time. To date, the dealer has no resolution for either issue. Please help.
When air conditioner auxiliary is on the smell of exhaust or fume is being smelt coming thru the air vents. Also I have been experiencing a delay in take off when I press on the gas pedal.
The contact owns a 2013 Ford Explorer. While driving various speeds, an exhaust odor emitted inside the vehicle. The vehicle was taken to the dealer, but was not diagnosed or repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes, wheel bearing, and fuel sending unit needed to be replaced. The vehicle was repaired; however, a month later, the failure recurred. The vehicle was taken back to the dealer, but the cause of the failure was undetermined. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
- Cleveland, OH, USA
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Vehicle emits bad odor upon hard acceleration or any other activity which puts a strain on the engine. Dealer deodorized the exhaust system with some perfume like substance which stopped the smell, but probably not the gas, for a while which soon wore off and returned. Ford does not claim to know anything about the issue. I'm concerned about carbon monoxide and have thought about putting in a sensor to record the levels. There is something wrong with the exhaust system.
Fuel throttle body error P2111 has happened 5 times in 3 days, causing great distress to me and my family. This is a potentially deadly defect and it seems many others are having the same issue. What occurs is that a wrench appears on screen with the error message "terrain management system fault" and the vehicle goes into "limp mode, " even at highway speeds, causing the accelerator pedal to become unresponsive.
The contact owns a 2013 Ford Explorer. While driving the vehicle or when the vehicle was parked or idling, the contact noticed a strong odor of fuel inside the vehicle. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,022.
Getting exhaust fumes in the cabin of vehicle at times. Sometimes so bad that it makes you sick nauseous and headaches. Ford refuses to fix problem under there warranty. It happens at any time slow or at highway speeds when using the ac or heater it is even worse.
While driving approximately 40mph preparing to merge onto freeway I lost acceleration power and vehicle decelerated to 5mph nearly causing accident. After turning car off and back on it resumed normal operation. Later that day my wife experienced the same problem. We had vehicle towed to Ford dealership and after two days they were prepared to return the vehicle because the problem did not present during the test drives. After refusing to take it back until they figured it out the next day we were told that the throttle body was "bad". 2 days later the vehicle was "fixed" and returned to us. The very next morning we had the same problem with vehicle losing propulsion and decelerating rapidly. After taking it back to the the dealership we were told that the "new" throttle body that was installed was also "bad". after another 2 days we picked up our car and have not had any problems so far.
My 2013 Ford Explorer V6 engine shuts off while driving down the highway or in town creating a very unsafe driving situation. Looking online there is quite a few complaints to the same that the throttle body loses electrical power and shuts down. This has happened twice in 2 days and I no longer drive it until a replacement throttle body can be found. Ford made a change to the replacements, but this should be a recall due to the dangerous situations that it causes.
As reported to Ford: What is your vehicle sales or service issue?:VIN: Ifm5K8D85dga40422 2013 Ford Explorer - I recently shipped my 2013 Ford Explorer to azerbaijan where I am serving the U.S. government. I hired a driver who conveyed a problem to me regarding the power steering and sync system. After doing some online research, I became aware of the recall for power steering problems which seem to fit the symptoms related to me. I did not receive any type of notice from Ford regarding this serious condition. Also, the sync system is buggy. I was informed some time ago of a fuel system recall (I believe). The vehicle has 19,750 miles. A vehicle tire sensor fault has recently displayed. There is a Ford dealership in baku azerbaijan where I live. The Explorer is part of their product line. Please inform me what I can expect from Ford to resolve the issues disclosed here either under warranty, recall obligation, or customer care (without expense to me). Further, I would appreciate if Ford U.S. would coordinate those resolution efforts. What action has your dealer taken to address the issue":have not contacted dealer. Suspect language barriers would complicate resolution efforts. What assistance are you seeking from Ford Motor Company":coordinate all necessary repairs to be performed by the baku azerbaijan Ford dealer. Provide a loaner car while vehicle is being repaired. Be more proactive in informing customers of potentially serious defects that have resulted in recall. Are you the owner of the vehicle :yes VIN : ifm5K8D85dga40422 mileage : 19,748 where is your vehicle now : inpossession have you contacted the dealer :no dealer name :Ford baku azerbaijan
I currently own a 2013 Ford Explorer that has approximately 51K miles. I've noticed on more than one occasion, that during periods of sustained driving we experience odor of certain gases or fumes. These odors are not constant, but they are present within the cab even while the windows are secure. Again, the only experiences of these incidents so far are during periods of driving for 2 or more hours continuously. I've checked with the Ford Motor Company, and searched online and I haven't found any recall information regarding emission problems of this nature. We, our family would appreciate if more research could be done on this matter. We personally believe that may lead to a health related illness/injury. Sincereley [xxx] 'information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Took vehicle to Ford dealer to fix the fuel recall issue. Now, about a year later, vehicle is drawing in fuel smell from both the vehicle and everything outside the vehicle. The smell is stronger when the heat is on and also around gas stations. Now I'm being told it might be a different problem which will cost me over $800.
Vapor canister purge valve inoperative at 72,000 miles causing a miss/ hesitation when vehicle was running. Light came on and a loss of power occurred while traveling on the interstate. Immediately drove the vehicle to the dealership and this was identified as the vapor canister purge valve. Ford decided this was not an emissions component and did not warranty the repair under their 80000 mile emissions warranty even though this is clearly defined as an emissions component by the epa.
Under heavy acceleration (I.e. highway on-ramp), a very strong odor (burning rubber, exhaust?) enters the cabin. This happens every time, whether the ac is on or off, recirculating or fresh air. The odor is extremely strong and lasts several minutes. I'm especially concerned for my 3 year old son who is exposed to this.
During acceleration, there is a noticeable, exhaust smell in the cabin of the vehicle. The smell does not dissipate unless you open the windows or turn the A/C on high to clear the air.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an unknown speed, there was smoke emitting from the exhaust pipe entering the vehicle. The contact mentioned that two passengers became sick due to the smoke. The vehicle was taken to a dealer. The technician diagnosed that there were seams in the frame that needed to be closed. In addition, the vents needed to be replaced and the air conditioning module needed to be reprogrammed. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the dealer. The technician diagnosed that more seams needed to be closed and vents replaced. The vehicle was repaired however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 14,000.
A D V E R T I S E M E N T S
- Matthews, NC, USA