This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Explorer. While driving various speeds, the contact was overcome by exhaust fumes entering the vehicle. The contact became exhausted and had severe headaches. The contact underwent medical tests at cary medical group (530 new waverly pl #200, cary, nc 27518, (919) 859-5955) for carbon monoxide poisoning. The contact was informed that the tests showed elevated levels of carbon monoxide. The vehicle was not taken to be diagnosed or inspected. The contact stated that an appointment was made with an independent facility to perform a carbon monoxide test on the vehicle. The manufacturer was not notified. The approximate failure mileage was 125,200.
The contact owns a 2013 Ford Explorer. The contact noticed an abnormal carbon monoxide odor inside the vehicle while using the air conditioner. The odor was also present when the contact accelerated to pass other vehicles or while driving high speeds. In June of 2013, the vehicle was taken to leif johnson Ford (501 E koenig ln, austin, tx 78751) where they verified the proper seal of sealed mechanic joints. The contact took the vehicle back to the same dealer in August of 2013 due to the odor. The dealer checked the moulding, adhesive grill, inlet valve, assembly auto drain, under coat, and performed tsb 121204 where they replaced the co-seams and installed both new vents. In September of 2013, the contact took the vehicle to a second dealer (covert Ford Lincoln, 11514 research blvd, austin, tx, 78758, ) in reference to the carbon monoxide odor due to acceleration. The dealer checked the cabin air filter and exhaust for leaks/damage, along with regular routine maintenance; however, no diagnosis was provided. The contact sent a letter to the second dealer in October of 2013 about the odor in reference to findings from the internet. The contact asked the dealer to compare the failures and inform her of Ford's outcome. The contact took the vehicle to tow other mechanics where the exhaust was adjusted; however, the remedy failed. The failure continued throughout the years and the Ford dealers could not provide a solution through June of 2015. The contact stopped attempting to repair the vehicle due to frustration, time, and money. The manufacturer was not contacted or made aware of the failures. The failure mileage was approximately 5,800.
The contact owns a 2013 Ford Explorer. While the vehicle was on an incline with the accelerator pedal depressed, the odor of carbon monoxide entered through the cabin without warning. While the air conditioner was in recirculation mode, the contact attempted to accelerate past other vehicles and the abnormal odor was noticed. The dealer (ed shults Ford-Lincoln, 2258 Washington St, jamestown, NY, 14701 716-484-0121) was contacted four years ago (one year after purchasing the vehicle) in reference to the abnormal odor. The contact was informed that there was no open recall. The vehicle was not taken to a dealer or made aware of the failure. The manufacturer was not contacted. The failure mileage was approximately 10...updated 09/28/17 * updated 10/27/2017
The contact owns a 2013 Ford Explorer. While the vehicle was stationary with the air conditioner activated, the contact smelled an egg-like odor inside the vehicle. The contact rolled down the windows to release the odor from the cabin of the vehicle. Freedom Ford of evensburgh, Pennsylvania was made aware of the issue and stated that there was no recall. The dealer further stated that an extensive procedure would have to be performed to address the issue, which included removing the bumper to locate the odor. The manufacturer stated that there was a tsb for the failure, but the vehicle was out of warranty. The failure mileage was approximately 30,000.
The contact owns a 2013 Ford Explorer. While the vehicle was idling, the contact noticed an abnormal, stringent exhaust odor without warning. The odor was also noticed inside the vehicle while driving. The dealer was not contacted. The manufacturer was contacted and stated that it was the contact's responsibility to have the vehicle diagnosed, and that there was no recall for the failure. The failure mileage was approximately 87,000.
- Oswego, NY, USA
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The contact owns a 2013 Ford Explorer. The contact stated that there was an abnormal exhaust odor in the vehicle. Upon activating the air conditioning unit, the exhaust odor became stronger and spread throughout the vehicle. As a result, the contact was unable to drive the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
The contact owns a 2013 Ford Explorer. While the accelerator pedal was depressed, there was an abnormal exhaust odor in the vehicle. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the failure was inherent to the model vehicle. The manufacturer was not notified of the issue. The VIN was unknown. The failure mileage was approximately 30,000.
The contact owns a 2013 Ford Explorer. The contact stated that the vehicle emitted an exhaust odor that caused the contact and other passengers to have headaches. The contact took the vehicle to the dealer, but it was not diagnosed or repaired. A certified mechanic diagnosed that there was an exhaust failure, but the exact cause of failure could not be determined. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.
The contact owns a 2013 Ford Explorer. The contact noticed an abnormal exhaust odor inside the vehicle. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure the failure mileage and VIN were unknown. Updated 05/10/17
The contact owns a 2013 Ford Explorer police intercept. The contact stated that the vehicle experienced an abnormal exhaust odor after extended operation. The failure occurred without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
The contact owns a 2013 Ford Explorer. While operating the vehicle and depressing the accelerator pedal with the air conditioner activated, exhaust fumes emitted from the air conditioning vents. Also, the front driver's side door ajar sensor illuminated although the door was secured. Eventually, the door could not be locked at all. The vehicle was taken to the dealer where it was diagnosed that the door latch module was faulty and needed to be replaced. The manufacturer was not notified of the failures. The failure mileage was 36,000.
The contact owns a 2013 Ford Explorer. While driving at any speed, exhaust fumes emitted into the vehicle without warning. The vehicle was taken to a dealer, but was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 34,000.
The contact owns a 2013 Ford Explorer. While driving 55 mph, exhaust fumes entered the vehicle. The vehicle was taken to a dealer where it was diagnosed that there was a vent leak that needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was approximately 76,718. Updated 10/07/16
The contact owns a 2013 Ford Explorer. While driving various speeds, an exhaust fume odor entered into the cabin of the vehicle. As a result, the contact became nauseated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 59,000.
The contact owns a 2013 Ford Explorer. While driving various speeds, an exhaust odor emitted inside the vehicle. The vehicle was taken to the dealer, but was not diagnosed or repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes, wheel bearing, and fuel sending unit needed to be replaced. The vehicle was repaired; however, a month later, the failure recurred. The vehicle was taken back to the dealer, but the cause of the failure was undetermined. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
The contact owns a 2013 Ford Explorer. While driving at any speed, the exhaust fumes entered the vehicle through the air conditioning system when the vehicle accelerated. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 76,000.
The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 35 mph, the accelerator pedal was depressed as a strong fuel odor emitted inside of the vehicle. The failure occurred at various speeds. The vehicle was taken to the dealer for diagnosis. The failure was unable to be diagnosed. The front driver's and passenger's side weather door stripping was replaced however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 15,000. Updated 06/29/16 the consumer stated fumes from the exhaust entered the vehicle. The vehicle was repaired. Updated 07/13/16.
The contact owns a 2013 Ford Explorer. The contact stated that exhaust fumes entered the vehicle through the air conditioning system when the vehicle accelerated. The vehicle was taken to a dealer where it was diagnosed that the air vents were sucking the excess exhaust fumes through the air conditioning vents. The manufacturer was made aware of the issue. The failure mileage was 15,000.
In December 2014, several patrol officers from the yarmouth police department reported the odor of exhaust fumes in the passenger compartment of a 2013 Ford Explorer interceptor SUV they had been operating. While sitting stationary with the engine idling, the officers detected the odor of exhaust leaking into the passenger compartment of this vehicle. Upon further examination by our public works mechanic, multiple cracks were discovered in the welds connecting the exhaust pipes to the resonator. These cracks were allowing exhaust fumes to leak directly into the passenger compartment while the vehicle was sitting stationary. For safety reasons, the vehicle was immediately removed from the fleet until the exhaust system was replaced. The replacement exhaust eliminated the exhaust leakage problem. A second Ford SUV owned by the yarmouth police department and purchased at the same time as the one mentioned above was also pulled from the fleet and inspected for exhaust cracks. This SUV, which has just over 55,000 miles on it, was also found to have a crack in the weld separating the exhaust and resonator. Ford Motor Company provided a new exhaust for this vehicle under the manufacturer?S warranty.
The contact owns 2013 Ford Explorer. The contact stated that when accelerating, exhaust fumes emitted inside the vehicle. The failure recurred every time the vehicle was driven. The vehicle was taken to a dealer. The technician diagnosed that the air extractors needed to be replaced. The vehicle was repaired but the failure continued to occur. The manufacturer was made aware of the failure. The failure mileage was 22,000.
A D V E R T I S E M E N T S
- Cary, NC, USA