This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving on a two lane highway with the cruise control set, tapped brake to eliminate the cruise as a truck had pulled onto highway ahead of us. Accelerated to pass the truck and resumed the cruise control to maintain previous speed. The vehicle began increasing speed as if the gas pedal was floored. Tapping brakes didn-??t stop it nor did shutting the cruise off on the steering wheel, car was going 80-90 mph. Had to ride the brakes while the throttle seemed to be wide open until we could get it in neutral and pull of on the shoulder. Restarted the vehicle after it was shut off and the throttle was wide open again. The third time I started it, it appeared to be running normal. I did not engage the cruise control after that. At the time there was no engine light or warning light on. About a week later the engine light came on then a couple days later it was not on. Then it randomly would come on. I had scheduled an appt and it was determined the throttle body, gasket and purge valve needed replaced. This was an extremely scary situation and I would like to know if this has been an issue and could it possibly happen again" This could-??ve caused a serious accident when you have zero control of the speed and it-??s approaching 90mph on a highway. I did get repairs that were an expense over $500. Is there an explanation as to why this happened and can it randomly occur again?"
I mother of 3 (15, 13 & 11) & wife got into a major car accident on November 17th, 2020 at about 8:10am driving South on the whitestone expressway South a highly trafficked highway with 4 driving lanes. Police report no. 2020-109-2709. I explained to all instances including police, paramedics, tow company, car insurance, Ford auto dealer, repairing shop, etc. That my car simply failed me. I suddenly lost 100% control of the direction of the car and I was forced into invading all the lanes to my left as I was driving on the far-right side. I am an experienced driver for over 30 years I was totally aware and focused on regaining control of the vehicle, but it was simply not possible, the car spun out and I got eventually hit on the back really strong. The Ford Motor Company has issued several recalls related to the mechanical failure of the rear toe links that increase the risk of a crash. This repair was performed to my car an Explorer by the stamford Ford Lincoln sfl on August 11th, 2020 but the most recent recall I found out just yesterday Nov 23rd that was issued on October 30th, 2020 (no communication was sent to me by either the Agency or the Ford Motor Corporation). It is my civil duty to communicate this to the community to avoid this from happening to others, anyone that owns a Ford Explorer 2013-2017 could die at any time for this ongoing unresolved issue by Ford. Every family deserves to drive a safe car. Presently, I am running the risk that my car gets totaled by the conclusions of the stamford body repair shop that works along with the sfl in which case I simply might never get the explanations that I deserve for the mechanical failure and I will be also losing thousands of dollars in the need to get a safe car to drive for my family. Requesting kindly your help to investigate this further. Dmv ct mentioned I should seek your help on the matter.
I was on the street turning left and I left my vehicle slow the speed and the whee got really hard. I was about to be in a car accident. I was not able to drive it home anymore. The vehicle will not go anymore.
I have had the vehicle for about three months and have had more problems from it then anyone can imagine from the wrench light ( transmission) to the torque converter to camshaft codes to converters to sensors, ac condenser went out, brake issues after replacing new pads and rotors, this has been a nightmare. The truck only has 84K miles and I have experienced more issues from it then any vehicle I have ever had. Ford really made junk this time.
It occurs 1 to 4 times while I'm driving. All of a suddenly the the gas pedal doesn't work and the terrain management system is off. I have to turn off the engine in the middle of the road in order for it to work again. Also, there's a weird smell coming coming out when all windows are closed and the ac is on.
- Dededo, GU, USA
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When driving (various speeds high was 70 mph - low was 25 mph - various roadways) vehicle loses power goes down to about 5 miles per hour - check engine lights comes on-- message "see manual". happened intermittently for 5 months initially one time- may go a month before happens again. Finally it started occurring 3 times within and hour then ok - did for that for two consecutive days before taking it to be fixed. Called Ford dealer they claimed they had heard of this - said it could be many things - I mentioned the reports of this on 2016 explored. Took it to a local shop. Replaced throttle body and throttle body gasket on 2 Oct 2019- issue has not occurred since.
Front sway bar links have been knocking over 1 year ago. At the time my car was only 5 years old. At first the Ford dealership they thought it was valve body in the suspension the first time they checked. Explorer was jerking when I slowed down to a stop. The second time I took it in they said it was the throttle body. They replaced that because I complained that I have had so many problems with a 5 to 6 year old car. Only has 77,000 miles on it.
I have a 2013 Ford Explorer and have been recently experiencing random, dangerous stalls due to a faulty throttle body. I have had the throttle body cleaned twice and it continues to fail, leaving our car in a "limp-home mode" in dangerous road conditions. It usually stalls when accelerating from a low idle position, such as sitting at a stoplight and then accelerating. However, it had also stalled while traveling higher speeds and then accelerating. Once I pull off the road, the car engine shakes violently until I'm able to put in park and then turn the ignition off. After a few seconds the engine will usually restart at normal idle and proper engine function is restored until the next throttle body failure.
The contact owns a 2013 Ford Explorer. While driving 50 mph on the expressway, the vehicle accelerated independently to 60 mph. The contact depressed the brake pedal to stop the vehicle and the steering wheel became difficult to turn. Also, the wrench warning icon illuminated. The contact was close to her residence and was able to drive home. The vehicle was taken to beach Ford (2717 Virginia beach blvd, Virginia beach, va 23452, (757) 486-2717) where the contact was advised to bring the vehicle back when the wrench warning icon illuminated again. In addition, while driving on the expressway, the vehicle slowed down, failed to accelerate, and shook. The wrench warning icon illuminated again. The contact was able to coast to the side of the road. The vehicle was towed to beach Ford, but was not diagnosed or repaired. The contact stated that the failure recurred four times. The contact stated that she just purchased the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
Cruise control was off. I was downhill on a snowy road and the tachometer went to 4000 RPM and my car started to skid. The cruise control acted as if it was on and downshifted. I pressed the gas pedal to gain control.
I enter the highway from an on-ramp and I slightly tap the break to merge with traffic. I then feel the vehicle rapidly accelerating. I see my rpms are high. I noticel the accelerator pedal fully engaged to the floor. I tap it several times to disengage with no success. I had to use my left foot on the brake to try to control my speed and use my right foot to get under the pedal to lift it. I succesfully wedged my foot under the accelerator pedal and it released, returning to normal position.
The contact owns a 2013 Ford Explorer. The contact stated that the vehicle experienced a lack of acceleration even with the accelerator pedal depressed and the check engine warning indicator illuminated. The vehicle was taken to jacky jones (located at 714 new highway 68 sweet water, tn 37874) where it was diagnosed that the turbo boost failed and needed to be replaced. The vehicle was not repaired due to the part being on backorder. The manufacturer was notified of the failure. The failure mileage was approximately 90,000. The consumer stated the repair was made by replacing the engine.
It will down shift and take off faster by it self. And 2 no is the exhaust fumes that come back inside the car. We have had many friends ride with us and family members and they get sick in our vehicle also
About 6 months ago my car stalled after being parked at a major highway red light. I was luckily able to pull off the road safely. The wrench warning light came on (power train issue) but after shutting off & restarting the car worked fine. I had it serviced after & it didn't happen again until last Friday,6/16/17. Again after being stopped at a light on a major road & causing me to pull off the road. It has now happened 6 times in a week. Always after a stop sign/light. Every time it seems to lose engine power, the wrench light comes on and the car slows to a scary slow speed. After turning the car off, the light goes away and the car comes back on. After researching the problem online we thought it was the throttle body like others have had. On 6/20/17 we took it to the shop and got the code P2111 (throttle actuator control system - stuck open). They cleaned the part, the code went away and it's been stall free until today, 6/23/17. I didn't make it a street over from my house before it happened again at a 4-way stop. I immediately came back home and the car will sit in my driveway until I take it to have the part replaced. After reading so many accounts of this happening and certain models getting recalled or "customer satisfaction plans" I don't get how Ford hasn't had to replace them all. It is dangerous! I am fortunate enough to not have caused an accident each time this has happened, but I am literally scared to death to drive my car. If I do I spend the entire time tense & driving slow in the right lane in case it stalls & I have to pull over. Ford should not get away with having scared drivers on the road when this is clearly an issue with their vehicles. My car is 4 years old and I take care of it. I should not be scared to leave my house in it. Nor do I think I should have to pay the $100+ it's going to take to replace a part they know to be faulty.
There are times I press on the gas peddle and the car will not respond. Mostly while moving on city streets but occassionally when starting up a grade. I did have it into the dealers and they found no code so they could do nothing. Told me it was not something that they were aware of. They suggested I try a gasoline additive. This started in fall of 2017 and is becoming more often.
While driving down a city street my vehicle lurched and the terrain management system fault light and orange wrench light came on. It wouldn't accelerate and I lost my power steering. I was able to coast to side of the road. I shut it off and waiter for about a minute then restarted it. It idled rough for a few seconds then smoothed out and I was able to make it home.
While driving my Explorer will lose all power after 30-45 minutes it will restart and run fine for a day or so and then happen again. When it loses power all of the warnings will appear and the radio will still work. When I restart the vehicle it takes a minute for the engine to turn over. This is very scary and dangerous when I am driving down the highway at 70 mph. I see there have been many complaints about this but no recall! this has also happened while driving a both 35-40 mph on city streets and has happened a total of about six times.
The contact owns a 2013 Ford Explorer. While driving approximately 45 mph, the contact's vehicle shut off without warning. The vehicle was pulled over to the side of the road. The dealer diagnosed that the throttle body and motor assembly failed. The throttle body was replaced and the vehicle was repaired. The approximate failure mileage was 61,900.
The contact owns a 2013 Ford Explorer. While driving various speeds on several occasions, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the throttle body had excess deposits, which caused the vehicle to stall. The vehicle was repaired. The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The approximate failure mileage was 62,000.
My wife was driving and I was in the passenger seat. We were driving on the freeway in the number 1 lane at about 65 mph. We felt a jolt, the wrench warning light immediately came on stating "see owner's manual". the vehicle lost acceleration, the gas pedal was not working and the vehicle would not accelerate. While the vehicle still had foward momentum, my wife had to quickly cross several lanes to avoid being hit from other vehicles so that we would not get stuck in the middle of the freeway. We were able to coast off the freeway and stop. The vehice was placed in park and she shut the engine off. After approx 5 minutes, we restarted the vehicle, the warning light was gone, the vehicle operated as normal and we were able to drive home. According to the Ford dealership, the electronic throttle box has to be replaced. This vehicle is only 3 1/2 years old with 29,000 miles. This should not have occuered. This particular part is not on Ford customer satisfaction program. The part is defective and Ford is replacing them on other vehicles but not on the Ford Explorer.
A D V E R T I S E M E N T S
- Casey, IL, USA