This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked, he became aware that there was water leaking from the vehicle onto the ground. The contact stated the vehicle was taken to the dealer to be diagnosed. The contact was informed that the water pump had failed and needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000. The VIN was unavailable.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at low speeds, the vehicle lost motive power and stalled. The contact stated the water pump needed to be replaced. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called an independent mechanic who provided an estimate for the repair. The manufacturer was contacted but no additional assistance provided. The failure mileage was approximately 130,000.
The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 20 MPH, the coolant warning light illuminated. The vehicle was driven to the local dealer who diagnosed a failure with the water pump. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 123,000.
- Scottsdale, AZ, USA
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- Sterling, IL, USA