This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving the car and warnings appeared on the dashboard showing power steering and stability control failed. I could barely turn the steering wheel. Thank god I was on a side street near home. If this happened on a highway or expressway I would likely have lost control of the vehicle. It was due to failure of the steering rack.
My power steering assist went out multiple days as I went to start my vehicle. I turned it off and it turned back on. On the fourth day when I was driving home it turned off on me and I lost power steering. I had to pull over and turned off my vehicle and turned it back on but the power steering remained off and my other sensors turned off as well-stability control etc.. I went to the dealership and they said I needed a new power steering assembly and new battery. It cost me $2770 to fix. The recall did not apply to my VIN for my 2013 Ford Explorer even though it was for the same issue as the recall.
Lost of power steering while driving, coming from an oil changed at the dealership. Was able to pull over into a parking lot, and was able to manage not to get into an accident. This could've been fatal, and Ford need to recall.
The power steering rack and eps shuts down and I have no power steering while driving. We have replaced the steering rack and had the eps reset twice and it still pops up the sensor for the eps and shuts my power steering down. I've almost crashed my vehicle twice and had it towed 3 times because of this.
About two months ago the steering was getting tough with little noise like clunking, took the Explorer to a Ford dealer was told my front struts needed changed. Had that done, did not fix my steering problem. Said my VIN was outside of the recall Ford had on the steering rack. Now just yesterday I start my car and my steering wheel is stuck no movement. Turned it off and back on and got movement but no power steering it's a manual. Warning lights came on 1. "service power steering now" 2. "service advance trac". also noticed my turn signal will not stay engaged must hold in place to signal.
- Beaver Falls, PA, USA
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Steering become hard cant move the wheel or make any turn... and the light of service power steering and service advance trac came on. I almost have a accident do to this problem.
The power steering went completely out. Steering wheel locked up & the turn signal & wipers wouldn't work. At first, I could turn the vehicle off & it would reset but it started happening more often at a low speed or when I would put the vehicle in reverse. It went completely out in August 2019. My particular 2013 Ford explored didn't have a recall for this & it cost $2,300 to fix.
Upon starting vehicle in driveway, experienced intermittant power steering failure also showing stability control error. Vehicle is 2013 Explorer with 95K miles. Turning vehicle off and restarting seems to correct the issue for now. Researced and saw recall 14V286000 for same reported issues, but seems that my VIN does not fall within the designated vehicles.
The power steering has failed and is reporting error power assist system failure. The stability control os also reporting an error. The behavior is the same as is described in recall# 14V286000, but the VIN check doesn't include my vehicle in the recall even though I have the same model vehicle that is the subject of the recall. I have seen reports by others reporting the same issue and are also finding their vins are also not included in the recall. Intermittently I used to get the power assist system failure message when I would first start the car, but after turning the car off and then on again everything would be fine. However, a few days ago the system failed permanently. Fortunately it occurred while tue car was stationary, in my driveway. I'm taking car to dealer for repair tomorrow, however, I'm expected the repair to cost around $2000. I dont understand why such a critical part can have such catastrophic failure when the car is only 6 years old and only has 116,000 miles on it. I have owned cars with over 200,000 miles that did require complete replacement of the steering system.
Paint bubbling on aluminum surfaces hood and door skins, referred back to dealer who repaints and reoccurs until out of warrantee. Steering failure intermittent accutrac control requiring towing and computer reset. Can fail while driving resulting in no or difficult steering. Multiple times reset no charge. Estimate to repair $2500
While driving (second incident, it was repaired by Ford motor vehicle for the same thing last year) my steering wheel became uncontrollable. The vehicle kept pulling me to the left, I almost had a head on with the oncoming vehicle. I was so shook up, I pulled off the road and waited for help. My husband tested it since and the pull is quite noticeable.
When traveling long distances, usually over an hour, the warning for power steering and service advance trac comes on. The power steering will lock up and will be difficult to drive after vehicle has been parked and once its started back up again.
"takata recall" odor problem when accelerating. My child was diagnose being on the spectrum. Might be because of the carbon monoxide who knows. There is also a leak on both rear seat belts my kids always get dretched with water running down their car seat and clothes. Catching colds and pneumonia. So frustrating
I was diving down the highway at approximately 55-60mph when my vehicle jerked twice then started decelerating rapidly. At that time pressing the gas pedal had no effect and I had to pull over on to the shoulder to avoid getting hit by oncoming traffic. A wrench light came on and my car began to shake and would not accelerate. I put the car in park and waited a few minutes but it did not stop shaking and the wrench light would not go off. I turned my car off halfway on the highway and half on the shoulder with oncoming traffic. After leaving the car off for approximately 3 minutes I turned it back on and the wrench light went off and my car operated normally. The same thing happened the next day. I called my local Ford dealership and was told that they could not take my car that day. I was leaving for vacation the next day and planned on going in my elxplorer but did not feel safe so I dropped it off at a local mechanic. I was told that the diagnostic test didn't show anything and that I would have to take the car in while the light was on, which is impossible because the car won't accelerate while the light is on. The same thing has happened two more times within a week. I'm am scared to death to drive this car with my children in it.
While driving, the steering became extremely difficult. The power steeling and stability control lights came on with a warning. The power steering failure nearly caused an accident. The vehicle was on a city street and the power steering failed while turning.
Steering is hard to steer. Feels like you have no power steering. Doesn't happen all the time just when you turn the steering wheel when driving slow. Also paint on the hood peeling off. Took to a garage for the steering and they say it's a known issue but no recall.
Power steering assist fault.. while operating a vehicle fault comes on steering gets hard hard to control causing my wife to almost get to an accident. It only comes on once in a great while to reset its you have to shut the car off and turn it back on it only happens in the morning when she's taking the kids to school it's rare but it's happened four times already
A D V E R T I S E M E N T S
- Petoskey, MI, USA