This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Ford Explorer ltd. Is about 3.5 yrs. Old. Ever since it hit about 40,000 miles, the paint on the hood has started to bubble and is peeling/chipping off from the front edge. This is a known issue that Ford is refusing to address. A simple google search brings up a number of results of people having similar issues (https://www.google.com/?gws_rd=ssl#Q=Ford%20explorer%20paint%20bubbling). It's very troubling that a $45,000 car that is only a few years old already has bubbling paint and a corroding hood and that it seems to be a pervasive issue that many owners are dealing with. While the damage is not that extensive right now, it gets worse each day and is going to eventually lead to rust and complete corrosion if it's not dealt with upfront. I've attached a couple photos that shows the current state at about 61,000 miles. I've tried to reach out to Ford a number of times and the only response I can get from them is that it's the dealership's issue whether they can do anything for it and when I've brought it to a dealership they say they can't do anything because Ford tells them nothing is covered.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at 25 mph, the contact heard an abnormal noise coming from the rear of the vehicle. Upon inspection, the contact noticed that there was water where the spare tire was located. As a result, there was moisture on the carpet. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 57,000.
Paint is bubbling and separating from the front of the hood on the top and underneath of the surface. No break in paint noticed from the surface. Showed to dealer and they sent on to Ford with no resolution.
In September 2014 the driver's side "a" pillar cover/exterior windshield molding flew off of my 2013 Explorer. I was going approximately 55mph on a two lane highway. It was replaced by the Ford dealership at no cost because we had just purchased the vehicle. Fast forward to May 2016 and the passenger side "a" pillar cover/exterior windshield molding blew off on the same two lane highway going approximately 55mph. I am currently working with the dealership to have this repaired out of pocket.
- Hampton, VA, USA
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I was driving on the highway doing 65 mph and my driver side moldings/trim on the driver side of the windshield flew off, which caused the truck behind me to have to swerve. Had it been a sedan or compact car it would have cause accident. Luckily it didn't in this case. I called the dealership and was told that this is common and it a defect in the design, the manufacturer is aware and the new design keeps the air from getting behind the molding causing it to come off. If the manufacturer is aware, why has there not been a recall as this could have cause or could cause an accident.
The contact owns a 2013 Ford Explorer. The contact stated that while starting the vehicle, the driver side door failed to secure. The failure was persistent. The vehicle was taken to a dealer where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000. Updated 06/29/16
Door ajar issue. The door doesnt want to latch and the dome light stays on. Doesnt matter if your driving or stationary the issue still persists. While driving it will tell you onboard that you have to put the car and park and close the door. Very dangerous.
A pillar exterior trim cover piece flew off on the expressway, a friends has done the same thing and after checking on line this seems to be a commons problem.
The driver side "door ajar" alarm is constantly on, even though the door is firmly closed and secure.the alarm keeps going off and the dome light is on while the vehicle is in motion for a dangerous period of time. This seems to be a common and dangerous complaint for similar vehicles in similar years.according to what I have read online and watched online there are a lot of like vehicles out there with this problem.
The driver's side door sensor is not working properly. It can take up to 10 minutes for the door ajar light to turn off, even though you can slam the door shut 20 times.
I was standing at a red light and was rear ended by a speeding driver. I was catapulted into the truck standing in front of me. The front end of the car was totaled, as well as the frame bent from the rear; where I was hit originally only milliseconds before. I bought the vehicle because of the air bag protection, no airbags deployed. A fireman on scene commented that he could not believe that the airbags did not deploy. My vehicle is in the police impound lot, because of an accident resulting in injuries. I have since shown the pictures to several people, even mechanics; and they have all stated that there is something wrong with the airbags, since they did not deploy. The insurance company is demanding that I release the vehicle to them immediately.
Paint bubbles on hood inside and out with corrosion, 2) power steering failing, recall for issue in effect, but, not mine have to pay $2000 for repairs, unable to steer while driving low speed
Paint corrosion/bubbling on edge of aluminum hood. Ford will not honor the warranty. Cost to fix issue is approximately $500-$750. Clearly a manufacturing issue during paint process with thousands of complaints.
While I was driving on the highway doing 65mph, the moldings both left and right that are attached to the front windshield flew off and could have caused an accident or something more serious. Now I am left with all the nuts and bolts exposed and Ford will not cover, instead they want me to pay $500 to fix it. I just purchased this vehicle 6 months ago and have read online of this same thing happening to many others who were told they would have to pay as well. Ford is lucky no one was seriously hurt, I want this investigated so no future accidents happen.
I was washing my car this weekend and noticed bubbles under the paint on the edge of my 2013 Ford Explorer hood. I immediately thought it was rust and went straight to the dealer. Once at the body shop they told me they have seen many Ford with aluminum hoods with the same problem but they could not help me cause I was over 36K miles. Apparently this problem goes back to 2007. I could not believe Ford had the audacity to knowingly practice a manufacturing process that had undesirable results. I called Ford and they claimed they could not help me. To make it worse, they claim it was not a known issue, hence no recall. Waiting to hear from a supervisor, but now I know I will not get a favorable response until we receive results of class action lawsuit in NJ. Btw, my one dealer claims a considerable larger amount of repairs than complaints you see here.
A D V E R T I S E M E N T S
- Cumberland, MD, USA