This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Explorer. The contact stated that the third row seats became inoperable without warning. The vehicle was taken to frontier Ford (3701 stevens creek blvd, santa clara, ca 95051, (408) 241-1800) where it was diagnosed that the seat motor and seat harness needed to be replaced. The vehicle was repaired; however, the failure recurred. An engineer was informed about the failure, but no action was taken. The vehicle was taken to sunnyvale Ford (650 E el camino real, sunnyvale, ca 94087, (408) 215-9949), but was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 67,000. The VIN was invalid.
Rain water leaking into the vehicles back hatch and coming through the seat belts, causing wet seat belts, seats, spare tire equipment, and personal and items in cargo area.
When it rains, water pours in from driver side 3rd row seat belt. Apparently this is a common problem on Ford Explorer due to poor welding issues, yet nothing has been done about it. I am concerned about future mold and mildew issues in the car. I drive around 3 young children and do not want any health issues because of this flaw. Ford needs to step up and issue a recall so it can be fixed. I do not have thousands of dollars to fix their welding mistakes.
Door panels out of line. Rpms drop to 0 while sitting, carbon monoxide, front end noise, seat broke, back vents poured water in, transmission slipping blinker switch replaced, modular replaced, back up camera system replaced. Front end worked on more than 7 times.
- Stonewall, LA, USA
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Exhaust fumes in cabin - since we have been without the Explorer for three months (it has been in the shop getting an updated turbo), my wife has not had any unexplained headaches after spending all day running errands in the Explorer.
The contact owns a 2013 Ford Explorer. The contact stated that the third row seat fractured. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the seat needed to be replaced. The seat was not replaced. The contact also stated that the vehicle experienced a leak by the top of the rear hatch. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 38,000.
Ford Explorer limited with 2nd row captain's chairs. There is a button to push that lowers the seatback. The seatback comes forward with an excessive force that could possibly cause injury, especially to a child. This motion should be dampered to provide a safe lowering of the seatback. My adult daughter was in the process of lowering the seatback when she was struck in the head. She suffered a headache that lasted two days. I have contacted Ford Motor Company, but they have ignored my contact.
A D V E R T I S E M E N T S
- Franklin, LA, USA