This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
All doors sporadically do not unlock. Sometimes it one sometimes it-??s two sometimes it-??s three. The back doors locked and will not unlock with the key fob, the indoor lock controls, or manually attempting to unlock the doors. The rear doors cannot be opened from the outside or inside when the locking mechanisms stop working. It poses a large risk when there are children in the car. And the front doors can be opened from the inside when the locking mechanisms stop working. It seems as though the locks start to act up when the weather is below 60?F. It is so sporadic that we can-??t risk to take our family or children anywhere as we have to maneuver them out of car seats to get them out through front doors instead. I have taken our vehicle into our local Ford dealer for inspection upon which they stated that a specific component wasn-??t working and it needed to be replaced, although that-??s not the case considering how sporadic the locks are. They work when it-??s warm and usually during the spring and summer, but all of a sudden when it-??s below 60? they only want to work every so often. They should be a safety recall considering when people can-??t get out of their car it poses a large risk. There are no warnings for this happening, and I don-??t believe that the Ford dealership is even aware of what causes this as I-??ve seen on many online forums that a lot of Ford owners have this problem. This has been going on since we purchased our car in June 2020
The contact owns a 2013 Ford Explorer. The contact stated that the passenger-??s side door failed to latch properly. No warning light was illuminated. The contact stated tied the door shut to continue to drive the vehicle. The vehicle was not diagnosed nor repaired. The contact stated that in February 2021 the driver-??s side door latch was replaced, not the passenger-??s side door latch. The manufacturer was notified of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximate 102,000.
- Palmetto Bay, FL, USA
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- Graham, WA, USA