This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Explorer. The contact stated while driving 60 MPH, the front windshield trim detached from the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front windshield trim to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
The contact owns a 2012 Ford Explorer. While driving various speeds, the contact observed an abnormal odor through the air conditioning unit when the accelerator pedal was depressed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.
The contact owns a 2012 Ford Explorer. The contact stated that while driving at 65 mph, the window guard on the front passenger windshield detached. The vehicle was taken dealer where it was diagnosed that the window guard part needed to be replaced. The vehicle was repaired on the third occasion but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 49,000. Updated 09/03/15 the consumer stated the manufacturer was notified twice and no assistance was offered. The failure has occurred on both the passenger's side and driver's side of the vehicle. Updated 12/16/2015
I was driving at 55 miles per hour and the molding from around the right side windshield flew off after driving another 10-15 miles the left hand molding on the windshield also blew off this could have been trouble for any one behind me or to the side of me.
This form does not allow entry of multiple dates. There is an issue with myfordtouch with this vehicle that is continual. Putting in one date is pointless. The climate (defroster, etc) system and the navigation system are part of this module, along with phone and audio features. This module locks continually and it is dangerous because you can't control the defroster or navigation system manually when this occurs. Repeated trips to the dealer have been fruitless and my wife was in dangerous situations several times in heavy traffic corridor conditions in northern New Jersey. It is unconscionable that Ford is selling these vehicles for nearly $50,000 that are defective and they know they are defective.
A D V E R T I S E M E N T S
- Pacific Grove, CA, USA