The contact owns a 2012 Ford Explorer. The contact stated while driving 75 MPH, the contact heard an abnormal snap and saw the trim panel of the front windshield detach from the vehicle. The vehicle was taken to an auto glass shop and the vehicle was repaired; however, the failure recurred. The manufacturer was contacted and stated that the vehicle was out of warranty and that there was no recall for the failure. The failure mileage was 90,000. The contact stated that the trim panel has been replaced 3 times now. The fourth set of trim panel is now cracked and will have to be replaced again. All sets of trim panel were purchased from and installed by the same two companies each time. The contact also stated that the failure mileage was 50,000.

- West Palm Beach, FL, USA

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 35-60 MPH, the front passenger's side vertical rubber gasket of the windshield detached and was slapping against the windshield. The contact continued driving. Upon arriving to her destination, the contact pushed the part into place; however, the failure recurred. The contact stated that the front passenger's side vertical rubber gasket of the windshield was scuffing the windshield. The contact also stated that the failure was distracting and obstructed her vision while driving. The dealer was notified of the failure and advised the contact to take the vehicle into the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

- Tallahassee, FL, USA