This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the side fasteners on the driver's and passenger's side of the front windshield detached and separated from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
After seeing in the news that trim parts had come off explorers while driving we wanted to report the same issue that we have had. Last year the trim piece on the front passenger door came off while traveling at highway speed. About one year before that the driver side windshield trim piece also came off while traveling on the highway. The driver side far rear trim piece has also been cracked for a couple years. We replaced the two pieces that cam off with aftermarket replacements. The vehicle is available for inspection. The trim pieces coming off startled us while driving and could cause injury or accident to vehicles travelling on the highway behind us. The problem has not been reported to, reproduced or confirmed b a dealer or independent service center. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There was no warning of the impending failures.
Driving south/west on US301 in MD, from NY, and the driver side windshield frame came off at highway speed. There was no other traffic nearby. I ordered a replacement frame off Ebay and installed but it does not fit as well as the original. Heard on the radio there had been other reports of this, hence why I am making this report now. The incident took place before Christmas. There were no warning signs of this potentially happening. I am the only owner of this vehicle, purchased it new
The contact owns a 2012 Ford Explorer. The contact stated while driving at approximately 70 MPH, the driver-??s side windshield trim panel detached from the vehicle. The vehicle was taken to the local dealer who installed a replacement panel to fix the failure. The contact stated that the passenger-??s side windshield trim panel also experienced the same failure. The contact stated the failure had occurred twice on the driver-??s side windshield panel and twice on the passenger-??s side panel. The manufacturer was not notified of the failure. The failure mileage was 82,000.
A D V E R T I S E M E N T S
- Riverdale, CA, USA