This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Explorer. The contact stated while driving at approximately 50 MPH, he became aware of a strong clicking sound coming from the steering wheel. No warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the rack and pinion needed to be replaced. The local dealer was contacted and confirmed that an unknown safety recall related to the rack and pinion for the vehicle had expired. The contact had not received notification regarding the recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2012 Ford Explorer. The contact stated that the engine was started and both the power steering and power assist warning lights illuminated as steering wheel became hard to turn. The vehicle was taken to the dealer, who inspected the vehicle and located the failure at the rack and pinion, which failed due to an electrical shortage. The vehicle was not repaired because the rack and pinion was on back order. The manufacturer was made aware of the failure. The failure and current mileage was 20,000.... updated 02/27/13 the steering rack and pinion was replaced. Updated 03/04/13
- Port Saint Lucie, FL, USA
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- Chicago, IL, USA