This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Explorer. The contact stated while driving 10 MPH, the service power steering warning light illuminated. The contact stated he parked the vehicle and while restarting the vehicle, the service power steering now, the anti-lock braking system (ABS), the traction control, and the Advancetrac warning lights were illuminated. The contact took the vehicle to the local dealer; Lebanon Ford (425 Miracle Mile, West Lebanon, NH 03784: (603) 448-3363), where it was diagnosed with needing the power steering rack unit to be replaced. The vehicle was not repaired. The contact stated the previous owner of the vehicle had NHTSA Campaign Number: 14V286000 (Steering) repaired at the local dealer: Portsmouth Ford (400 Spaulding Turnpike, NH-16, Portsmouth, NH 03801: (603) 433-1221). The manufacturer had been informed of the failure. The failure mileage was approximately 100,422.
The contact owns a 2012 Ford Explorer. The contact stated while starting the vehicle, the steering wheel seized. The message "Power Steering Assist Fault" was displayed. The contact stated that the failure reoccurred several times, and upon turning off and restarting the vehicle, the steering wheel responded as needed. The contact stated that the failure persisted after restarting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the power steering gear needed to be replaced. The dealer informed the contact that the Power Steering Control Module (PSCM) software update was previously completed under NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 100,000.
While driving my daughter to school, the steering wheel locked up and was very difficult to turn. Warning light for power steering assist and traction control were illuminated. This could cause an accident. Research on the internet shows that this is a known safety problem. I called ford and was told that the car would not be covered due to the mileage and age. I never received any notification about this safety issue from ford. Safer bulletin is only good for 10 years, 150,000 miles. Ford needs to be held accountable for this safety issue
My vehicle experienced sudden intermittent connection to the electric power steering gear, which caused a loss of the motor position sensor signal resulting in a shut down of the power steering assist. I struggled to safely steer the vehicle to the side of the road to avoid an accident and running over several people. Luckily I was able to stop in time and avoid any serious injury. There is a known recall for this issue #14S06 for the same year, make, and model of my vehicle but my VIN is not part of the recall. I contacted Ford Customer Care to discuss my incident and they refused to help. My vehicle is currently at a local dealership awaiting repair and I was quoted $3,500 for the cost. This is half the value of the vehicle.
The contact owns a 2012 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the vehicle experienced a loss of power steering. The "Service Power Steering Now" and "Shift to Park" warning messages were illuminated. The vehicle was inoperable and was towed to the residence. The vehicle was then towed to a local dealer, where it was diagnosed that the steering gear needed to be replaced. The VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle remained at the dealer awaiting the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 191,000.
- Moyers, OK, USA
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The contact owns a 2012 Ford Explorer. The contact stated while starting the vehicle, the power steering warning light illuminated. The vehicle was towed to the dealer and the dealer stated that the EPS module was updated but the failure reoccurred. The vehicle was taken to the dealer again and the dealer stated that no failure was found. The failure persisted. The manufacturer was contacted and stated that the warranty had expired. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 11,000.
The contact owns a 2012 Ford Explorer. The contact stated while driving out a gas station, the steering wheel became firm, with an unknown warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and confirmed that the vehicle was not included in the recall. The failure mileage was 165,000.
While I was driving the service advance trac light came on as well I stopped the car turned the key off went to leave and another light popped up in red saying service power steering now. There was a csp called the epas efforts on my vehicle and Ford dealer said it had been fixed in 2014 but I didn-??t own the car so I-??m not sure if it was
The contact owns a 2012 Ford Explorer. The contact stated while driving at an unknown speed and driving around a curve, the power steering assist warning light illuminated, and the steering wheel became firm. The contact was able to drive to the residence. The following morning the contact started the vehicle, and the steering wheel was firm with the power steering assist warning light illuminated. The vehicle was towed to the dealer to be diagnosed and the mechanic stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 14V286000 (STEERING). The contact stated that an Extended Warranty for the failure had expired. The manufacturer was contacted and confirmed that the Extended Warranty had expired. The failure mileage was 215,002.
The contact owns a 2012 Ford Explorer. The contact stated that upon starting the vehicle, the power steering assist fault warning message appeared on the instrument panel. The contact used excessive force to drive the vehicle to the dealer where it was diagnosed with a steering gear failure. Upon investigation, the contact discovered NHTSA Campaign Number: 14V286000 (Steering) which he linked to the failure however, the VIN was not included. The contact called the manufacturer and was informed that the vehicle was not included in the recall or under warranty. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 143,000.
The contact owns a 2012 Ford Explorer. The contact stated that while making a right turn to drive into a parking lot, he experienced a loss of power steering functionality. The "Service Advancetrac" and "Service Power Steering Now" warning lights were illuminated. The vehicle was taken to a local dealer, where the contact was made aware that a steering Extended Warranty had expired. The vehicle remained at the dealer awaiting a diagnostic test and repair. The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA hotline. The failure mileage was 133,182.
The contact owns a 2012 Ford Explorer. The contact stated while driving 70 MPH, there was an audible chime heard along with the message to "Service Power Steering" before the steering wheel became difficult to turn in either direction. The vehicle was later towed to the local dealer. The cause of the failure was unknown. The contact was informed that the vehicle was not covered under the Manufacturer-??s Extended Service Program which was related to the failure. The manufacturer was contacted but no assistance was offered. The failure mileage was 170,000.
While driving down the middle of a busy interstate suddenly the power steering was lost and a power steering assist warning appeared. Vehicle was almost impossible to control with no steering. After making it off the roadway and into a local business and turning the car off, when I turned it back on the warning was gone and the steering worked normally. This is definitely a life threatening failure and it happens without warning.
The contact owns a 2012 Ford Explorer. The contact stated that while his wife was driving approximately 30 MPH, several unknown codes appeared on the instrument panel and the steering became difficult to maneuver. The driver was able to stop on the side of the road and turned off the vehicle for a few minutes. When the vehicle was restarted the power steering functionality resumed. The vehicle was taken to an independent mechanic who determined that the code was an electric power steering failure and informed the contact of an unknown recall that was related to the failure. The manufacturer was notified and stated that the vehicle had to be taken to a dealer for diagnosis to confirm the failure and once confirmed, the repairs would be covered by Ford. The vehicle was taken to the dealer and the electric power steering failure was confirmed. The manufacturer informed the contact that the vehicle was previously repaired under an electric power assist recall. The contact was also informed that the vehicle was out of warranty and that the manufacturer would not cover the repairs. The vehicle was assumingly previously repaired under NHTSA Campaign Number: 14V286000 (Steering). The approximate failure mileage was 142,000.
EPASS STEERING GEAR The power steering locked up on me while driving in town, thank goodness I was not on the freeway. I was finally able to steer it off the road, with incredible difficulty going 10 miles per hour to do so. The dealer says it is customer satisfaction issue and not a safety issue. I never received any letter that informed me of the problem. My vehicle just turned over 150,000 miles and they say it is out of warranty. It is about to cost me over $2500. The vehicle is at the dealership now, as I had to have it towed there. No warnings except right before it locked up.
Steering Assist alert for power steering. Has continued to go out on numerous occasions in which steering is nearly impossible to turn wheel. Verified with mechanic and believed to be in regards to recall : 14V286000. Called ford with no assistance. Researched online with several issues. Almost crashed with 5 children in the car.
The contact owns a 2012 Ford Explorer. The contact stated while pulling out a parking lot, the steering wheel seized, and the contact was not able to move the steering wheel. The service power steering assist message was displayed. The vehicle was towed to the residence and then to an independent mechanic. The vehicle was not diagnosed or repaired. The dealer was contacted and stated that the vehicle that the was not under recall. Additionally, the vehicle was previously repaired under NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not contacted. The failure mileage was 131,000.
The contact owns a 2012 Ford Explorer. The contact stated while his wife was attempting to reverse out of the garage, the steering wheel became difficult to steer. The message -??Power Steering Fault-?? was displayed. The contact stated that his wife turned off and restarted the vehicle and the message disappeared. The contact stated that the power steering assist became operable; however, the failure recurred while driving. The contact stated that his wife was able to continue driving to the residence in a straightforward direction. The dealer was notified of the failure. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 200,000.
A D V E R T I S E M E N T S
- Braintree, VT, USA