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Ford Recall 21S43: Rear Suspension Toe Link Fracture
2012 Ford Explorer
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Suspension — Rear
- Summary
- Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
- Actions
- Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
- Documents (8)
- ISSUED Interim Owner Notification Letter(Part 577)
- Manufacturer Notices(to Dealers,etc) - Dealer Bulletin re Safety Recall 21S43 Certain 2011 - 2013 Model Year Explorer Vehicles with Rear Wheel Knuckles that have been Replaced Rear Toe Link Inspection/Replacement
- Manufacturer Notices(to Dealers,etc) - Dealer Notification re Awareness Communication - Upcoming Safety Recall 21S43 Certain 2011 - 2013 Model Year Explorer Vehicles with Rear Wheel Knuckles that have been Replaced Rear Toe Link Inspection/Replacement
- ISSUED Interim Owner Notification Letter(Part 577)
- Recall Acknowledgement
- Defect Notice 573 Report
- Manufacturer Notices(to Dealers,etc) - Dealer Bulletin re Safety Recall 21S43 – Supplement #1 Certain 2011 - 2013 Model Year Explorer Vehicles with Rear Wheel Knuckles that have been Replaced Rear Toe Link Inspection/Replacement
- ISSUED Owner Notification Letter(Part 577)
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