Power cut off. (golden wrench of I dont know what's wrong came on) on 4 lane had to pull over to shoulder of road. Cut off engine, restart, no light drove to Ford shop Monday and left car. Shop to check out and get back with me. Friday had to call and see if any news of whats wrong. Told after 3 hr runaround, needs battery and throttle body $ $900 +- out of warranty consumer satisfaction program 13N03

- Converse, LA, USA

The contact owns a 2012 Ford Explorer. The contact stated that the fuel pump failed. The dealer stated that the fuel pump was on national back order. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 77,000.

- N Attleboro, MA, USA

The contact owns a 2012 Ford Explorer. The contact stated that the vehicle stalled without warning. The vehicle was towed to a dealer. The technician diagnosed that the sender and pump assembly needed to be replaced; however, the vehicle was not repaired since the parts were not available anywhere in the country. The manufacturer was made aware of the failure. The failure mileage was 35,000.

- Lathrup Village, MI, USA

After a month of owning the 2012 Ford Explorer we noticed a very foul exhaust smell from inside the cabin of the Explorer. We would smell the odor under acceleration, especially when rpms reached 3,000 plus. This particular odor smell under the above conditions have been observed ever since. We did not think anything of the smell until we began researching it recently and came across several sources indicating this could be harmful to our health.

- Derby, KS, USA

The throttle box has gone bad. The car stalls randomly when taking off from a start and requires a new throttle body at only 47K miles. This is part of the powertrain, but not covered by the warranty. Ford had lots of problems with throttle bodies in earlier models and it seems they haven't fixed it yet.

- Round Rock, TX, USA

We have a 2012 Ford Explorer with 46,000 miles at this time. On August 30, 2014, we were driving about 35 mph when the car lost all power, and the powertrain/wrench light came on in the display. The check engine light did not come on. I pulled to the side of the road where the car was shaking like it wanted to stall. I turned the car off and back on, and it started up fine, and the wrench light went off. We drove another 100 miles when it did the same thing again on September 1 going about 50 mph. I took it to the local shop who noticed that the voltage was dropping from 14 volts down to 12volts and shutting down the computers (so they said). They changed out the alternator- $560. Everything was fine until September 20 when the car did the same thing twice again, about 10 minutes apart, going 70 mph (car lost power, wrench light on, had to pull over and restart). I took it to the closest Ford dealer within 2 days; they drove the car 55 miles and could not duplicate the problem because it is intermittent. There were no error codes present. The check engine light never came on. They said to come get the car and keep driving it. Internet research indicates that this is likely a throttle body (etb) malfunction. I called the Ford dealer where we bought the car (not where it was now) and described the problem to a service manager with 19 years experience. He said it was likely the throttle body since the car would restart. He said only 2 things trigger the wrench light- the transmission and the throttle body. Since my wife and daughter ride in this car, I decided to have the throttle body replaced at my expense on September 24 - $470. Continuing to drive the car as Ford suggested, with an intermittent cut-off problem, was not an option for me so I decided to make an educated guess/diagnosis and throw parts at it and see.

- Clayton, NC, USA