This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The truck has been in shop 5 times or actually 5 different dealerships. The recall has yet to be fixed but I continually pay to have the problem INVESTIGATED. The dash flashes loss of fuel pressure, service advance track soon, Battery level and mechanic wrench. I have this on video as it is constant occurrence. Each time ford takes it in they can't make the issue happen or recreate it. As told several times happens sporadic and not under any certain conditions. Over and over paying diagnostic fee and what they say will repair the issue only it happens pulling off the lot at 5 star ford Dallas Texas took it in under default to Bob Tomas Mckinney where they scanned it and found 17 communication errors left it there nothing was done but more exploration of issues going down the list of com failures and paying for each 3 anyway and it did it again leaving me stranded 3 times to count eventually leaving at Don Davis Ford Arlington Texas where it was again said repaired and is currently at Planet Ford Dallas where historically I paid $2850 and NOTHING was done as it again left me stranded and towed there where it can sit until it's fixed meaning this loss of horsepower the electric flashes and the gears in transmission ACTUALLY FUNCTION AS PER REQUESTED EACH TIME IN SERVICE
In September 2021 the tranfer case craked and also cracked the transmission. I had both replaced. I got the car back in April of 2022 3 weeks later the tranfer case cracked again no waring lights no warn or symptoms indicating it was going bad just cracked.
I was driving with my child in the car when u hear a loud noise. After that i heard grinding. So when i got home we put the car on jack stands. There seemed to be no problems. The next day i took the car to a shop and was called to come back down. The mechanic showed us that the transfer case blew a part and cracked the transmission. Not one warning lights or service engine light came on. Had the drive shaft fell out as a result it could have killed me and my child.
The power steering, four wheel drive, and traction control completely stopped working even after I had it towed to the dealership some months back to fix this problem! also, the myford touch goes black and will not work for weeks. When the power steering quit I was on a paved side road near my home.
Purchase vehicle 2 21 2019 and the two engine lights warning lights breaking decelerates which is very dangerous driving on the highways. Service light tracking light stays on and the vehicle does all this on it's on. I have contacted by chat the Ford corporation about this serious issue with this make and model. I was told their was no service bulletin so they could not help me. They refuse to address the dangerous matter this make and model has very dangerousand the lights are still on. Also with the engine lights staying on all the time the cruise control does not work.
The contact owns a 2012 Ford Explorer. The contact took the vehicle to billy howell Ford Lincoln (1805 atlanta hwy, cumming, ga 30040, (770) 887-2311) for routine service. The dealer noticed that the power transfer unit was leaking and needed to be replaced. Two weeks prior, the vehicle was repaired by the same dealer per NHTSA campaign number: 19V435000 (suspension). The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 140,000.
Experiencing hard shifts with a thud. Happens when the vehicle is slowing down then when I accelerat there is a delay then a thud when it finally shodts into gear. Apparently I'm not the inly one from what ive heard. I wish Ford would fix this issue. I have taken it to garage but they were unable to determine the issue.
Twice in 5 days the vehicle has 'AWD off' error message pop up when driving at 25mph, and has forced the vehicle into idle while in traffic. All of the mechanics we talked to won't touch the vehicle because this a known issue, and direct us to the Ford dealership to have it serviced. There is zero sense of safety when driving it.
At beginning, vehicle frequently suddenly reduce the speed while driving, then I experienced the difficulty to start the engine in the morning. Miss fire of the engine experienced during both in driving and morning engine start. The vehicle also accelerate when the driving speed around 20 mph in city driving, and suddenly reducing the speed when it is around 80 mph on highway. So I decided to send it to a local repair shop for finally I parked inside of the garage and waiting to delivery it diagnostic, but the repair shop could detect anything wrong in mechanic, therefore they recommend ne send it to Ford dealer for further testing. After store this vehicle in the garage for few days, the engine can not start at all. I had to tow it to Ford dealer for further testing. The only error Ford dealer found is the re-installation of PCM software. Which Ford had a recall on this vehicle, the recall work was performed by the same Ford dealer on 11-15-2016. After last week re-install the PCM software by Ford dealer, I still experience the uneven shaking when the engine accelerate to 4000 RPM (not driving condition), as well as the diving speed close to 80 mph on highway. Buy Ford dealer claims these symptoms are very normal of the Ford Expedition.
The contact owns a 2012 Ford Explorer. The contact stated that the throttle body assembly was faulty. When the contact depressed the accelerator pedal, the vehicle would not accelerate. The contact pulled the vehicle over and it started shaking. When the contact turned off and restarted the vehicle, it operated normally. Sames Ford (4721 ayers St, corpus christi, tx 78415, (361) 851-7600) diagnosed that the throttle was faulty and provided the repair cost. The manufacturer stated that there was no recall and advised the contact to save the receipts for reimbursement if a recall was issued. The failure mileage was 58,900. Consumer stated car would not accelerate on a busy road. Problem was fixed.
2012 Ford Explorer XLT 4W. The terrain management system fault light came on and car went immediately into limp mode on a major road.there was no warning and was almost rear ended. Took to dealer Oct.1 and they kept it two days. The dealer said they could not find a code. Dealer said it is fixed by updating and calibrating the ABS system. It was not fixed.. Oct 13 same light went on and car immediately into limp mode on expressway. Nearly caused accident because car immediately slowed down and would not go more than 5mph in limp mode. You loose complete control of the transmission and throttle. There are 53+ cases with this problem on the internet just this year. Https://www.carcomplaints.com/Ford/Explorer/2016/engine/wrench_light_on.shtml this happens suddenly while driving and without warning. The car immediately begins to shutter and vibrate and immediate begins to slow down to 5mph. This is a dangerous situation and should be investigated. You have no control over the speed of the car or the transmission.. please google (terrain management system fault light) and see that there are many more Ford cars are affected by this problem there are 3 youtubes showing this problem. They cars are not safe to drive. Anyone who had a terrain management system light that goes on while driving will experience the same dangerous situation
The problem occurs again twice on 5/23/18 the wrench icon appears again, lost power, no acceleration, turn off the engine and restart..made an appointment back to coggins Ford and they checked and still there is no code to see what is wrong with the car. They suggest that it might be the electronic throttle body if I want to replace it but not guarantee. With my approval I am taking my chances to replace it because I am scared I will be in a serious accident if I will not do something about it. I hope this will fix the problem and also hoping that you will do something about this incident. Thank you.
This is the continuation of my 2012 Ford Explorer follow up complaint about the power train malfunction and reduced power that happen on 5/12/2018. As I mentioned in my last complaint that I took it to coggins Ford in jacksonville on 5/14/18 and they checked my car and the service advisor said that they test droved and checked but no codes so they cannot do anything and he advised to keep on driving until it happens again and to bring it back. Now, I am nervous driving this car, it might put me and my passengers in a dangerous situation if suddenly this happen again loss of power and stalling while driving. This a serious safety and it can lead to accidents, injury or death. I hope Ford will investigate and have a recall on this problem.
I was driving on the highway with the speed of 60 miles per hour and suddenly the wrench icon shows on the left hand side of my steering wheel and my car speed is slowing down. I tried to push my accelerator harder but it will not pick up speed, so I pull off the road and turn off my engine. After a few minutes, I started my car and it starts and drove home with a low speed and made an appointment to coggins Ford in jacksonville, fl.05/14/2018. I will follow up on the result.
After starting the car while parked the 'service advance trac" warning came on. After driving approx. 100 feet the warning went away. There was a slight hardness in the steering at this time. That went away when the warning went away. This occurred on Nov. 10, 2017. The second problem occurred on Nov. 23, 2017. While parked overnight and all day in our garage I started the car and the "power steering assist fault'' warning came on. I could not turn the steering wheel at all. I turned off the engine and within 10 to 15 seconds I started the car again. No warning came on and the power steering worked O.K. I started the car again this morning and no warning or problem.
The contact owns a 2012 Ford Explorer. While driving various speeds with the accelerator pedal depressed, the vehicle stalled and the oil pressure and power train wrench warning indicator illuminated. The vehicle was unable to start on the first attempt. The failure recurred over three times. The contact noticed the failure after she depressed the accelerator pedal after a complete stop. The local dealer (gulf coast Ford, N, 3000 state hwy 288, angleton, tx, 77515) was contacted scheduled an appointment for two days later. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 155,000.
2012 Ford explore limited. While driving on highway, the car suddenly with no warning decreased speed then a wrench warning light came on in the lower left dash panel, and the car was idling very rough. Even though I was pressing on the gas pedal to accelerate, there was no response. I was able to limp it home at literally 2 mph in "limp mode". the car did not respond when I pressed the acceleration pedal although I still had power. I had to have it towed to dealership to be checked out. After researching what it could be, I learned it is possibly the electronic throttle body (etb) and/or purge valve. I am passed extended warranty naturally and probably going to be left with a huge bill. Why is this not a recall Ford"???" it is clearly a manufactured issue with this many people experiencing this same issue.
A D V E R T I S E M E N T S
- Spring, TX, USA