This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 65 MPH, the exterior A-pillar trim detached from the vehicle and flew off. The contact purchased the trim piece and replaced the trim piece three times; however, the failure reoccurred. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the exterior A-Pillar trim detached from the vehicle. The contact stated that the failure reoccurred, and the exterior B-Pillar trim also detached from the vehicle. The vehicle was taken to an independent mechanic where the parts were replaced; however, the failure reoccurred and both trims detached from the vehicle. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 175,000. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while her daughter was driving at approximately 65 MPH, the driver's side A-Pillar trim detached and blew off the vehicle. The contact recently received notification of NHTSA Campaign Number: 24V031000 (Structure), and currently the passenger-??s side A-Pillar trim had loosened up. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the trim panel on front windshield detached and impacted with the passenger-??s side window. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
- Desoto, TX, USA
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The contact owns a 2021 Ford Explorer. The contact stated that while his wife was driving at 65 MPH, a pillar trim detached from the vehicle. The local dealer was not contacted. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure was approximately 168,000. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at approximately 45 MPH, the driver-??s side exterior A-Pillar trim flew off the vehicle. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached. The contact stated that there were missing pieces of trim, and pieces of detached trim were loose and flapping. The dealer was not made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 45 MPH, she became aware that the electric power steering was not functioning properly with the "Service Power Steering-?? message displayed. No warning lights were illuminated. The vehicle was taken to the dealer, and it was diagnosed and determined that the rear suspension toe link needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V435000 (Structure) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 130,000.
The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 35-40 MPH, the trim around the windshield suddenly detached from the vehicle. The contact took the vehicle to the dealer who confirmed that it was a known failure. The contact was informed that the trim needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2012 Ford Explorer. The contact stated while driving 65 MPH, the passenger's side windshield trim panel separated and flew off the vehicle. The contact veered to the side of the road. The contact was able to continue driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 72,000. The VIN was unavailable.
The contact owns a 2012 Ford Explorer. The contact stated while driving at approximately 70 MPH, the driver-??s side windshield trim panel detached from the vehicle. The vehicle was taken to the local dealer who installed a replacement panel to fix the failure. The contact stated that the passenger-??s side windshield trim panel also experienced the same failure. The contact stated the failure had occurred twice on the driver-??s side windshield panel and twice on the passenger-??s side panel. The manufacturer was not notified of the failure. The failure mileage was 82,000.
My 2012 Ford Explorer leaks from the 3rd row seatbelt. It has ruined the carpet in the back and molded it. It also filled up the spare tire area with water and rusted the rim of the spare tire and the inside where the tire sits. I did not notice this until many months after I bought it because I wasn't using the 3rd row at the time.
The contact owns a 2012 Ford Explorer. While driving 65 mph, the plastic trim between the front windshield and the front passenger door detached and blew away. Mullinex Ford in mobile, Alabama was made aware of the failure and stated that the part was not included in a recall. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue and stated that there was no recall or reports of the failure. The failure mileage was 123,317. Updated 10/24/17 updated 10/26/2017
I was driving at 55 miles per hour and the molding from around the right side windshield flew off after driving another 10-15 miles the left hand molding on the windshield also blew off this could have been trouble for any one behind me or to the side of me.
I was driving on RT44 in MA when I noticed oncoming drivers yelling at me. I thought I was doing something wrong and when I came to a stop light, the driver in front of me got out of his car and yelled that my 2012 Ford explored had flames coming from the bottom of the vehicle. I immediately evacuated the car with my wife and children and my car was indeed on fire. I happened to have a fire extinguisher with me and was able to put out the fire. I was in front of a Ford dealer when this happened and they came out to inspect the car and I was told the heat shield was ignited from touching the exhaust. They removed the plate and you can see the burnt damage (I have pics). This situation could have turned fatal and they said they will put a new one on. This should not be able to catch fire and if it wasn't for other drivers I don't know how this could of ended. My wife and 3 year old son are now terrified to ride in the Explorer. This needs to be investigated immediately.
A D V E R T I S E M E N T S
- Knox, IN, USA