This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Two extremely frightening experiences happened this day. (1) I was driving on interstate 95 and the Explorer braked extremely hard from a speed of 65 mph to zero. There was nothing around and I could not determine any reason for this. I proceeded on to my destination and the vehicle accelerated inexplicably to 95 mph. I tried to turn off the cruise control manually and by tapping the brake (I was fearful of the vehicle rolling). Thank god, I was able to maneuver around traffic in northern New Jersey and then the vehicle reduced speed. It was a very terrifying experience and one the Ford dealer told me he has no explanation for. I have had many, failures of the myfordtouch system which I will detail in a separate incident report.
This form does not allow entry of multiple dates. There is an issue with myfordtouch with this vehicle that is continual. Putting in one date is pointless. The climate (defroster, etc) system and the navigation system are part of this module, along with phone and audio features. This module locks continually and it is dangerous because you can't control the defroster or navigation system manually when this occurs. Repeated trips to the dealer have been fruitless and my wife was in dangerous situations several times in heavy traffic corridor conditions in northern New Jersey. It is unconscionable that Ford is selling these vehicles for nearly $50,000 that are defective and they know they are defective.
- Pataskala, OH, USA
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- Pataskala, OH, USA