CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
1.9
hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
87,500 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Explorer. The contact stated while driving 55 mph, the sun roof exploded unexpectedly. There was no impact to the sun roof that could have caused it to shatter. The sun roof shards fell inside the vehicle onto the contact and her children however, there were no injuries sustained. The vehicle was taken to the dealer and diagnosed that the sun roof frame had separated and was defective. The vehicle was not repaired and remained at the dealer. The insurance company inspected the vehicle and concluded that it was a manufacturing defect. The manufacturer was made aware of the failure. The failure mileage was 120,000.
The contact owns a 2011 Ford Explorer. While driving in the rain with the sun roof in the closed position, water leaked from the sun roof into the cabin of the vehicle. The vehicle was not diagnosed or repaired. Court St. Ford (558 william latham dr, bourbonnais, il) was notified of the failure. The manufacturer was not contacted. The failure mileage was 55,000.
- Kankakee, IL, USA
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- Parkesburg, PA, USA