My 2011 Explorer does a bump as if the car can't figure out how to smoothly transition back to a lower gear when decelerating. Once the car decelerates to 20mph it sort of hard shifts causing a bump or jolt. I fear the transmission, clutch or engine will have a major issue down the road if not addressed. The problem has caused the vehicle to longer feel like it did when first purchased and now gas consumption has increased and a slow start from a stop.

Dealer attempted to fix the issue by following a FORD TSB that instructed a computer refresh or update of some sort to clear up the issue, but it seemed to work for less than a week till the issue returned. I have since returned the vehicle for the same issue, obviously, but now the dealership was giving me what I felt was a run around for whatever reason so I escalated it with FORD's representative team. I haven't had a chance to return since escalating it due to not having sufficient time to bring it in and potentially deal with the hesitant and slow process of getting a rental car approved for the fix. Hopefully, I can turn in the car next week (Oct 1-3).

While we have loved this vehicle, it has had it's more than fair share of tiny annoyances, but that was somehow to be expected from a first generation of any car. All of the previous issues were addressed and fixed by dealer, but this issue is the latest and most annoying.