Please reference previous complaint confirmation number 10475098, September 11, 2012. The problem is a complete loss of power steering assist that occurs instantaneously, without warning. This problem was supposedly repaired by my Ford dealer last fall (September, 2012) by reprogramming a control unit. The problem has now been recurring again, almost weekly (three times in four weeks). I feel this is a very serious safety issue. During the most recent incident, my wife was driving by herself. She does not have the strength to drive this car without power steering assist. Luckily she was traveling in a straight line and could bring the car to a stop. If she had been turning a corner or rounding a curve, she would have gone off the road. I have seen on the internet that other drivers have had the same problem. I will take the car back to the dealer, but Ford needs to own up to this problem and figure out a permanent fix.

- Nantucket, MA, USA

Letter from re few defects in my 2011 Ford Explorer remain after the dealers repeated repair attempts. These issues distract me while driving and it is a concern to my safety as well the consumer stated the main issue was the steering; the steering wheel was not straight and when driving, the vehicle pulled in the opposite direction. The shift increased when increasing speed. Also, the A/C unit changed temperatures by itself. The brake warning light illuminated and the touch and sync did not work. The consumer believed the software needed to be updated as his phone and or MP3 player kept getting disconnected. When using the sync service to request directions it kept misinterpreting the commands, as well as disconnecting when downloading a route. On one occasions, the entire system failed and the screen went blank.

- North Bethesda, MD, USA