CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
10.0
really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
106,565 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Letter from re few defects in my 2011 Ford Explorer remain after the dealers repeated repair attempts. These issues distract me while driving and it is a concern to my safety as well the consumer stated the main issue was the steering; the steering wheel was not straight and when driving, the vehicle pulled in the opposite direction. The shift increased when increasing speed. Also, the A/C unit changed temperatures by itself. The brake warning light illuminated and the touch and sync did not work. The consumer believed the software needed to be updated as his phone and or MP3 player kept getting disconnected. When using the sync service to request directions it kept misinterpreting the commands, as well as disconnecting when downloading a route. On one occasions, the entire system failed and the screen went blank.
- North Bethesda, MD, USA
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- North Bethesda, MD, USA