CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
1.0
hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
177,178 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Explorer. The contact stated while driving 25 MPH, the vehicle lost power steering functionality. The contact related the failure to TSB: 13S14 (Steering). The vehicle was taken to the dealer and was diagnosed with a faulty EPAS steering gear. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 158,355.
The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at various speeds, the power steering assist failure warning light illuminated on multiple occasions. The vehicle was taken to an independent mechanic where a diagnostic code reader was used to retrieve fault codes for the steering torque sensor and control module. The mechanic made the contact aware of NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The vehicle was then taken to a local dealer and it was confirmed that the VIN was not included in the recall. The vehicle remained at the dealer awaiting a diagnostic test and the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 196,000.
- Dunnellon, FL, USA
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- Highland Village, TX, USA