CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
2.0
hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
81,500 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Explorer. The contact stated while driving 40 MPH, the vehicle experienced a loss of power steering assist with the power steering fault message displayed on the instrument panel. The failure occurred on two separate occasions. The vehicle was taken to the dealer, where it was diagnosed that the rack and pinion needed to be replaced; however, the dealer confirmed that the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 186,000.
The contact owns a 2011 Ford Explorer. While driving various speeds, the vehicle would veer to the right without the contact moving the steering wheel. The dealer stated that the rack and pinion steering mechanism needed to be replaced. The vehicle was not repaired due to the part not being available. The manufacturer was not notified of the failure. The approximate failure mileage was 41,000.
The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 60 mph, there was a loss of power steering with the warning indicator illuminated on the instrument panel. The vehicle was maneuvered to the side of the road. The engine was turned off and upon restarting, the vehicle resumed normally. The failure occurred three times. The vehicle was taken to an authorized dealer, who was unable to duplicate the failure. The manufacturer was not notified of the problem. There was currently an open investigation under NHTSA action number PE12017 (steering:electric power assist system). The approximate failure mileage was 17,500. Updated 7/31/12 on July 12, 2012, the consumer took the vehicle to the dealer, due to the fact the vehicle was driven approximately 10 miles before the vehicle could be turned off and re-started. A code was detected in the PCM. From that code, it was determined the vehicle needed a rack and pinion. The consumer was informed there were no parts available. Updated 08/01/12
- Nokesville, VA, USA
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- Clearwater, FL, USA