CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
4.3
definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
26,000 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Explorer. The contact stated that while stopped, the traction control and power steering warning lights illuminated. The contact turned on vehicle and the power steering assist failed. The contact had to turn the vehicle off and restart in order to resolve failure momentarily however, the failure recurred. The vehicle was taken to the dealer for inspection but the technicians were unable to diagnose the failure. The manufacturer was made not made aware of the failure. The failure mileage was 26,000. The current mileage was 27,000. Updated 10/17/12 the consumer stated the last time the failure happened, the dealer replaced the power steering unit and reprogrammed the control module. Updated 10/18/12
- Eastlake , OH, USA
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- Eastlake , OH, USA